IT Support Lead

InfoGalaxy Global Pvt Ltd

For IT support startup InfoGalaxy Global Pvt Ltd.

Job brief

We are looking for a competent Help desk expert to provide fast and useful technical assistance. You will answer queries on technical issues and offer advice to solve them.

Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Record events and problems and their resolution

Follow-up and update customer status and information

Identify and suggest possible improvements on procedures

Requirements and skills

Proven experience (5-8 years) as a help desk technician or other similar support role.

Tech savvy with knowledge of Sharepoint adminstration, Office 365, Jira ticketing, LMS, desktop/printer/VOIP troubleshooting via remote control.

Email configuration

Working knowledge of Databases

Ability to diagnose and resolve basic technical issues

Excellent English communication skills

Customer-oriented and cool-tempered

Important: Working shift will be am to pm. Based at Faridabad, Delhi NCR.

Experience : 5 - 8 Years

No. of Openings : 1

Education : Diploma, Advanced/Higher Diploma, Professional Degree, B.C.A, B.Sc, B.Tech/B.E

Role : IT Support Lead

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India