Team Leader Operations Job Vacancies in South Kolkata

We're Hiring Team Leader (Travel / airlines Process)Location: Work From Office (WFO)Shifts: 24x7 rotational (5 days working)Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 1520 members.Key Responsibilities:Lead and manage a team of 1520 agentsMonitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and AttritionCoach and mentor new team members for smooth onboardingConduct weekly coaching sessions and performance reviewsProvide real-time floor support and handle escalations effectivelyIdentify training needs (TNI) and bridge process gapsReview existing processes and recommend improvements to boost CSAT and performanceAchieve Individual Contributor (IC) targetsEnsure AHT is maintained across different tenure bucketsSupport operational excellence in a 24x7 environment