Purba Bardhaman

Aerodrome

0 - 1 Years
68 Openings
1.8 - 2.3 Lac/Yr
Posted 25 days ago
Face-to-Face interview
Kolkata - Howrah - Purba Bardhaman

Key Skills

Good Communication Skills Typing Hard Working Business Understanding

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Job Description

We're Hiring Team Leader (Travel / airlines Process)

Location: Work From Office (WFO)

Shifts: 24x7 rotational (5 days working)

Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members.

Key Responsibilities:

Lead and manage a team of 15–20 agents

Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition

Coach and mentor new team members for smooth onboarding

Conduct weekly coaching sessions and performance reviews

Provide real-time floor support and handle escalations effectively

Identify training needs (TNI) and bridge process gaps

Review existing processes and recommend improvements to boost CSAT and performance

Achieve Individual Contributor (IC) targets

Ensure AHT is maintained across different tenure buckets

Support operational excellence in a 24x7 environment