International BPO Executive (1-3 Years)

As an International BPO Executive, you will play a crucial role in handling customer interactions for international clients. Your primary responsibility will be ensuring excellent customer service and support.

Key Responsibilities:

- Customer Support: Communicate with customers via phone, email, or chat to assist them with their queries and concerns, ensuring a positive experience.

- Problem Resolution: Identify and resolve customer issues promptly and effectively, ensuring customer satisfaction and loyalty.

- Data Entry: Accurately enter and update customer information and service requests in the database, maintaining accurate records for future reference.

- Feedback Collection: Gather feedback from customers regarding their experience and relay this information to management for quality improvement.

- Team Collaboration: Work with team members to discuss challenges and share solutions, fostering a collaborative environment for better service delivery.

Required Skills and Expectations:

- Communication Skills: Strong verbal and written communication skills are essential, as you will interact with customers from diverse backgrounds.

- Problem-Solving Ability: You should be able to think on your feet and handle customer issues calmly and efficiently.

- Attention to Detail: Accuracy is critical in data entry and customer interactions, so being detail-oriented is important.

- Basic Computer Skills: Familiarity with computers and software applications is necessary for efficient communication and data management.

- Adaptability: Be open to learning new processes and adapting to changes in a fast-paced work environment.

Candidates with 1 to 3 years of experience, who are 12th pass and eager to provide excellent service, are encouraged to apply.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face Interview Location

  Wagle estate