International BPO Executive (1-3 Years)

As an International BPO Executive, you will play a crucial role in handling customer interactions for international clients. Your primary responsibility will be ensuring excellent customer service and support.

**Key Responsibilities:**

- **Customer Support:** Communicate with customers via phone, email, or chat to assist them with their queries and concerns, ensuring a positive experience.

- **Problem Resolution:** Identify and resolve customer issues promptly and effectively, ensuring customer satisfaction and loyalty.

- **Data Entry:** Accurately enter and update customer information and service requests in the database, maintaining accurate records for future reference.

- **Feedback Collection:** Gather feedback from customers regarding their experience and relay this information to management for quality improvement.

- **Team Collaboration:** Work with team members to discuss challenges and share solutions, fostering a collaborative environment for better service delivery.

**Required Skills and Expectations:**

- **Communication Skills:** Strong verbal and written communication skills are essential, as you will interact with customers from diverse backgrounds.

- **Problem-Solving Ability:** You should be able to think on your feet and handle customer issues calmly and efficiently.

- **Attention to Detail:** Accuracy is critical in data entry and customer interactions, so being detail-oriented is important.

- **Basic Computer Skills:** Familiarity with computers and software applications is necessary for efficient communication and data management.

- **Adaptability:** Be open to learning new processes and adapting to changes in a fast-paced work environment.

Candidates with 1 to 3 years of experience, who are 12th pass and eager to provide excellent service, are encouraged to apply.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Wagle estate