Support Executive Job Vacancies in Tamil Nadu

Job Title: Production SupervisorDepartment: Operations / ManufacturingReports To: Production Manager / Plant ManagerPosition SummaryThe Production Supervisor oversees daily shop-floor operations to ensure manufacturing schedules, output targets, quality standards, and safety protocols are met efficiently. This role leads shift operators and machine technicians, driving continuous improvement while managing resource allocation on the factory floor.Key ResponsibilitiesShift Operations & Scheduling: Plan, assign, and direct shift personnel across machining and assembly lines to fulfill production orders on schedule.Shop-Floor Safety: Enforce EHS (Environmental, Health, and Safety) compliance, conduct daily tool-box talks, and ensure all machine safeguards and PPE rules are followed.Output & Efficiency: Monitor hourly output, machine uptime, and Overall Equipment Effectiveness (OEE); address line bottlenecks and minimize unplanned downtime.Quality Standard Enforcement: Ensure operator self-inspections, process controls, and standard operating procedures (SOPs) are followed to limit scrap, rework, and defects.Team Leadership & Workforce Planning: Manage operator attendance, cross-train crew members, evaluate performance, and address line discipline or resource gaps.Material & Inventory Tracking: Coordinate with store and logistics teams to maintain adequate raw material feed, tooling, and staged work-in-progress (WIP) inventories.Continuous Improvement: Participate in 5S audits, root-cause troubleshooting for production delays, and Kaizen initiatives to optimize workflow and reduce operational waste.

We are looking for enthusiastic individuals to join our team as Ground Staff in Chennai. This full-time position is suitable for candidates with experience ranging from freshers to those with up to six years of experience. A minimum education of 10th pass is required.Key Responsibilities:- Customer Service: Assist passengers at the airport with check-in, baggage handling, and boarding procedures to ensure a smooth travel experience.- Baggage Handling: Manage the loading and unloading of luggage from aircraft, ensuring items are handled carefully and safely.- Ground Operations Support: Collaborate with team members to facilitate efficient ground operations, including aircraft preparation and turnaround.- Safety and Compliance: Adhere to all safety regulations and procedures to maintain a secure environment for passengers and staff.- Information Assistance: Provide passengers with information about flight schedules, gate changes, and airport services to enhance their travel experience.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with passengers and team members. A strong sense of responsibility is important for ensuring safety and efficiency in operations. The ability to work in a fast-paced environment is essential, as is teamwork to meet the demands of the job. Candidates should be flexible with working hours, as this role may require shifts, including early mornings, late nights, or weekends. We welcome individuals who are proactive, customer-oriented, and ready to contribute positively to our team.

Customer Support Executive - Voice ProcessLocation: Perungudi Job Type: Full-timeJob DescriptionWe are hiring Customer Support Executives for a Voice Process. The role involves handling customer calls, resolving queries, and providing excellent customer service.EligibilityAny DegreeGood English communication skillsKnowledge of any regional language is preferredAge below 30 yearsFreshers and experienced candidates can applySalaryCTC: 16,400 per monthTake Home: 14,100 per monthShiftRotational ShiftRotational Week OffImmediate Joiners Preferred

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

We are looking for enthusiastic Ground Staff to join our team in Coimbatore. This role is essential for maintaining smooth operations at our airport or transportation facility. Key Responsibilities:- Customer Service: Greet and assist passengers, providing them with necessary information and support during check-in and boarding processes.- Luggage Handling: Manage the loading and unloading of luggage from aircraft or vehicles, ensuring that all items are treated with care.- Safety Compliance: Follow safety regulations and procedures to ensure a safe environment for passengers and staff at all times.- Ticketing and Check-in: Assist in the check-in process, verifying passenger details and issuing boarding passes to ensure a seamless travel experience.- Coordination with Teams: Work closely with other teams, including security and maintenance, to ensure timely operations and address any arising issues.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and should be open to candidates with any level of experience, from freshers to those with up to six years in related fields. Good communication skills are essential, as you'll be interacting with passengers daily. A friendly and approachable demeanor is important to create a welcoming atmosphere. Additionally, basic knowledge of computers and ticketing systems will be an advantage. Candidates should be team players who can work effectively in a fast-paced environment while maintaining professionalism. Flexibility to work in shifts, including weekends and holidays, is expected.

Cabin Crew are responsible for ensuring the safety, comfort, and well-being of passengers during flights. They provide excellent customer service, conduct safety procedures, and handle in-flight emergencies when required.Key Responsibilities: Pre-Flight DutiesAttend pre-flight briefings with the captain and senior crewCheck safety equipment (life jackets, oxygen masks, emergency exits)Ensure cabin cleanliness and readinessVerify passenger seating and special requirements Passenger Safety & SecurityDemonstrate safety procedures before takeoffEnsure passengers follow safety regulations (seat belts, electronic devices)Monitor cabin throughout the flight for safety complianceHandle emergency situations (medical issues, turbulence, evacuation) In-Flight ServiceServe meals, snacks, and beveragesAssist passengers with their needs during the flightProvide a high level of hospitality and comfortHandle duty-free sales (if applicable) Customer ServiceWelcome passengers onboardAssist elderly, disabled passengers, and unaccompanied minorsAddress passenger queries and complaints professionallyMaintain a friendly and positive attitude at all times Post-Flight DutiesAssist passengers during disembarkationCheck cabin for lost itemsPrepare post-flight reportsEnsure cabin is clean and secure for the next flightRequired Skills:Excellent communication and interpersonal skillsStrong customer service and hospitality skillsAbility to remain calm under pressureProblem-solving and decision-making abilityTeamwork and coordinationGrooming and presentation skillsEducational Qualification:Minimum: 10+2 (Higher Secondary)Preferred: Graduate (Hospitality/Aviation background is an advantage)Physical Requirements:Good height and weight proportion (as per airline standards)Clear skin and good eyesightAbility to swim (mandatory for most airlines)Physically fit and medically soundExperience:Freshers can applyPrior experience in hospitality/customer service is preferredSalary Range (India):Fresher: 25,000 - 50,000 per monthExperienced: 50,000 - 1,20,000+ per monthInternational airlines: Higher packages + allowances