Airport Customer Service Associate (Freshers) Kolkata

As an Airport Customer Service Associate, you will be the friendly face that helps passengers navigate their travel experience at the airport. You will assist travelers with check-in, answer questions, and ensure a smooth journey.

Key Responsibilities:

1. **Check-in Assistance**: Help passengers with the check-in process, providing guidance on baggage policies and ticketing to ensure efficient boarding.

2. **Information Support**: Answer inquiries about flight schedules, gate changes, and airport services, offering clear and accurate information to travelers.

3. **Problem Resolution**: Address any issues or complaints that passengers may have with patience and professionalism, working to find quick solutions.

4. **Safety Compliance**: Ensure that safety and security protocols are followed at all times, educating passengers on regulations and procedures as necessary.

5. **Team Collaboration**: Work closely with colleagues and other airport staff to maintain a high standard of service and smooth airport operations.

Required Skills and Expectations:

Candidates should have completed at least the 12th grade and possess excellent communication skills in English and Hindi. You should be a friendly and approachable person who enjoys helping others. A positive attitude, even in stressful situations, is crucial. As this is an entry-level position, no prior experience is necessary, but you should be willing to learn and adapt quickly in a fast-paced environment. Strong problem-solving skills and teamwork are also essential for success in this role.

• Experience

  0 - 1 Years

• No. of Openings

  12

• Education

  12th Pass

• Role

  Airport Customer Service Associate

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kolkata