Airport Customer Service Associate (Freshers) Kolkata

As an Airport Customer Service Associate in Kolkata, you will be the first point of contact for travelers, ensuring they have a pleasant and smooth experience at the airport. Your role is crucial in providing high-quality customer service and support.

**Key Responsibilities:**

- **Welcome Travelers:** Greet passengers with a friendly smile and assist them with their queries, creating a welcoming atmosphere.

- **Check-In Assistance:** Help passengers with the check-in process, ensuring they understand the procedures and have their boarding passes ready.

- **Flight Information:** Provide up-to-date information about flight schedules, delays, and boarding gates, keeping passengers informed and at ease.

- **Baggage Handling Support:** Assist travelers with their baggage concerns and coordinate with relevant departments for lost or damaged luggage.

- **Resolve Issues:** Address customer complaints and concerns promptly, ensuring that issues are handled efficiently and are resolved satisfactorily.

- **Maintain Cleanliness:** Ensure that the customer service area is clean and organized, presenting a professional image to the passengers.

**Required Skills and Expectations:**

You should have good communication skills to interact effectively with travelers and team members. A positive attitude and patience are essential for handling customer inquiries and complaints. Basic computer skills are necessary for handling check-in systems. Being a team player will help in working seamlessly with colleagues in a busy airport environment. Additionally, a customer-centric mindset is crucial for providing excellent service to all travelers.

• Experience

  0 - 1 Years

• No. of Openings

  12

• Education

  12th Pass

• Role

  Airport Customer Service Associate

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kolkata