KPO Job Vacancies in Thane West

We are looking for a Customer Service Associate in Thane West to join our team. This position is open to candidates with 0 to 5 years of experience, and a minimum educational qualification of 12th pass is required. You will be working in an office environment on a full-time basis.**Key Responsibilities:**- **Assist Customers:** Help customers with their inquiries and complaints, ensuring all interactions are polite and helpful.- **Provide Information:** Clearly explain services and products to customers, answering any questions they may have.- **Resolve Issues:** Investigate customer issues thoroughly and offer effective solutions to ensure customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions in our system for future reference.- **Collaborate with Team:** Work closely with colleagues and other departments to ensure smooth service delivery and problem resolution.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and resolving their issues.- A positive attitude and a willingness to help customers is crucial for this role.- Basic computer skills are necessary to manage customer records and use software applications.- Ability to work under pressure and handle multiple tasks simultaneously while maintaining professionalism.- A team-oriented mindset is important as collaboration with coworkers will be part of your daily duties. This role is ideal for someone looking to start or advance their career in customer service within a supportive team environment.

As a Tele Caller, your responsibilities will include making calls to potential customers to promote products or services, handling customer inquiries, and maintaining customer satisfaction. You will be responsible for achieving sales targets, maintaining call records, and following up on leads. Skills required for this role include proficiency in Microsoft Excel for maintaining call records and generating reports. You should have strong motivating skills to keep yourself and your team members driven towards achieving sales targets. Experience in international and domestic BPO environments is a plus.

Role Clarity Document for 'Executive- Knowledge Process (TeleSales Agent):1. Role: The functional meaning of ''Executive- Knowledge Process is Telesales Agent.2. Responsibilities: The Responsibilities of a Telesales Agent is to:1. Make outbound sales calls to potential clients.2. Explain our online product & services' benefits to potential buyers.3. Answer customer questions and address objections.4. Persuade customers to make purchases.5. Maintain accurate records of customer interactions and sales.6. Achieve daily calls quota.7. Achieve daily and weekly sales targets.8. Provide excellent customer service and address inquiries.9. Follow sales scripts and quality guidelines.10. Attend sales training diligently and client meetings as required.11. Collaborate with the sales team and report to the Team Leader.12. Continuously improve product knowledge and sales skills.13. Adhere to company policies, workplace ethics and sales practices.14. Contribute to a positive and motivated team environment.15. Work dedicatedly to achieve promotion criteria.

Roles and Responsibilities:Effectively engaging with the customers and generating the targeted revenueCalling prospective customers and engaging with them to maximize salesFocusing on building long-term relationship with the customersEnsuring that the customers information is maintained and updated in CRMEnsuring high customer retention through customer service, consistent engagement and taking periodic feedback from the customerCustomers from Singapore, Malaysia - MarketDesired Candidate Profile:Strong Communication skills and self-motivatedNeeds to be innovative and bring new ideas to keep inclining the sales techniquesProficiency in using MS Office (Word, Excel, Power Point, etc.)Typing Speed 30 to 40 WPMExcellent analytical skills and Negotiation skillsAble to work well in teams and drive the teams whenever needed

We are hiring for domestic and international process