Hospitality Job Vacancies in Shillong

We are seeking a Hospitality Executive to join our team in Shillong, India. This entry-level role is perfect for individuals passionate about providing excellent customer service in the hospitality industry.Key Responsibilities:- **Guest Relations**: Engage with guests to ensure they have a pleasant experience. Address their inquiries and resolve any issues efficiently.- **Front Desk Operations**: Assist with check-ins and check-outs, manage bookings, and handle phone inquiries. This includes maintaining an organized front desk area and ensuring all customer requests are processed smoothly.- **Customer Service Support**: Provide information about hotel services and local attractions. Be proactive in anticipating guest needs and suggesting services that enhance their stay.- **Collaboration**: Work closely with team members to ensure all departments are aligned in delivering high-quality service. Share information and assist colleagues when necessary to foster a cooperative work environment.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to interact effectively with guests and colleagues. A friendly demeanor and a positive attitude are essential for creating a welcoming atmosphere. Basic computer skills are necessary for managing booking systems. We expect a willingness to learn and adapt in a fast-paced environment, along with a commitment to upholding the highest standards of hospitality. Flexibility in working hours, including weekends and holidays, is also required.

As an Airport Ground Staff member, you will play a crucial role in ensuring a smooth experience for passengers and ensuring flight operations run efficiently. Your responsibilities will include:- **Passenger Check-in Support**: Assist passengers during the check-in process by verifying travel documents and guiding them through self-service kiosks or manual check-in procedures.- **Baggage Handling**: Ensure that passenger luggage is correctly tagged and transferred to the appropriate flights, reducing the chance of lost baggage.- **Customer Service**: Address passenger inquiries and provide information regarding flight schedules, gate numbers, and any changes to their travel plans to ensure a positive experience.- **Boarding Assistance**: Manage the boarding process by conducting ticket checks and maintaining orderly queues, which helps in timely departures.- **Collaborate with Security**: Work closely with security personnel to ensure compliance with safety regulations, helping to maintain a secure airport environment.- **Safety Protocols**: Adhere to all safety protocols and procedures, ensuring that health and safety standards are met at all times during operations.To excel in this role, you should have a friendly demeanor, strong communication skills, and the ability to work under pressure. A keen eye for detail is important, as is a commitment to providing excellent customer service. While previous experience is not required, a willingness to learn and adapt in a fast-paced environment is essential. Being punctual and dependable is also expected, as timely support is critical in the airport setting.

Hiring for 20 Housekeeping Executive Jobs in Siliguri, Darjeeling, Guwahati, Shillong, Arrah, Bhojpur, Supaul, Bihar, Buxar, Itanagar, Dhubri, Assam, Malda, with minimum 1 Year Experience,Required Educational Qualification is : 12th Pass, 10th Pass with Good knowledge in Housekeeping, Hospitality, Stewardess Activities, Room Service, Cleaning Validation, Sanitation, Attention To Detail, Office Cleaning, Communication Skills etc.

We are seeking an enthusiastic Air Ticketing Agent to join our team in Shillong. This entry-level position is ideal for candidates eager to start a career in the travel industry. You will assist customers in booking and managing their flight reservations.Key Responsibilities:- **Booking Flights:** You will help customers find and reserve flight tickets based on their travel plans, ensuring to provide them with accurate travel options.- **Customer Support:** Assisting customers with questions related to flight schedules, ticket changes, cancellations, and refunds is essential to ensure a smooth travel experience.- **Payment Processing:** You will handle payment transactions efficiently and responsibly to confirm flight bookings accurately.- **Maintaining Records:** Keeping detailed records of customer interactions and ticket transactions is important for tracking customer needs and preferences.- **Collaborating with Airlines:** Coordinating with various airlines to get information on flight availability and pricing is part of your role.Required Skills and Expectations:Candidates should have a strong customer service mindset and excellent communication skills to interact effectively with clients. Attention to detail is necessary for accurately processing bookings and payments. Basic computer skills are essential for using ticketing systems and maintaining records. We welcome candidates with a positive attitude and a willingness to learn, even with minimal experience. A 10th-grade education is the minimum requirement for applying to this full-time office position.

We are seeking enthusiastic Cabin Crew members to ensure a safe and enjoyable travel experience for our passengers. This full-time role is based in Shillong, India, and is ideal for individuals who have recently completed their 12th standard education.Key Responsibilities:- **Safety and Security**: You will be responsible for the safety of passengers during flights, ensuring that all safety procedures are followed and conducting emergency demonstrations.- **Customer Service**: As a Cabin Crew member, you will greet passengers warmly, attend to their needs, and provide assistance throughout the flight to enhance their travel experience.- **Food and Beverage Service**: You will serve meals and beverages to passengers, ensuring that they receive the right items and addressing any special requests they may have.- **Communication**: Clear communication with both passengers and crew is essential. You will announce important information and respond to inquiries to ensure a smooth flight.Required Skills and Expectations:Candidates should possess excellent communication skills and a friendly attitude towards passengers. A strong sense of teamwork is important, as you will work closely with other crew members. Flexibility is crucial, as flight schedules can change. You should be open to working in shifts, including weekends and holidays. A professional appearance and demeanor are expected to represent the airline positively. Previous experience is not required, making this an excellent opportunity for newcomers to the aviation industry.

The Airport Ground Staff plays a crucial role in ensuring the smooth operation of airport services. This position is ideal for individuals who enjoy working in a fast-paced environment and have a passion for customer service.**Key Responsibilities:**- **Passenger Assistance:** Welcome and guide passengers at check-in counters, ensuring they understand the process and feel comfortable.- **Baggage Handling:** Assist in the loading and unloading of luggage to ensure it is safely transported to and from aircraft.- **Check-in Services:** Manage check-in operations, verifying passenger details and issuing boarding passes promptly.- **Flight Information Management:** Provide up-to-date information about flight schedules, delays, and gate changes to passengers.- **Safety Procedures:** Follow safety regulations and protocols to maintain a secure environment for passengers and staff.- **Customer Service:** Address passenger inquiries, complaints, and requests with patience and professionalism, enhancing their travel experience.**Required Skills and Expectations:**Candidates should have a minimum education of 10th grade and ideally possess strong communication skills to interact effectively with passengers. A friendly demeanor and willingness to assist others are essential for success in this role. Candidates should be adaptable, able to work under pressure, and have basic problem-solving skills. Attention to detail is important when handling various tasks, such as checking baggage weights and flight information. Previous experience is not required, making this an excellent opportunity for those new to the workforce.

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

We are seeking enthusiastic individuals to join our team as Cabin Crew members in Shillong, India. This full-time position is ideal for recent school graduates looking to kick-start their careers in the aviation industry.Key Responsibilities:- **Passenger Assistance:** Greet and assist passengers as they board and disembark from the aircraft, ensuring a smooth and pleasant experience.- **Safety Procedures:** Clearly communicate safety information to passengers before takeoff and during the flight, ensuring everyone understands emergency protocols.- **Service Excellence:** Provide high-quality food and beverage service during the flight, attending to passenger needs promptly and courteously.- **Team Collaboration:** Work closely with fellow cabin crew members and the flight deck crew to ensure seamless operations and a safe environment for all on board.- **Problem Resolution:** Address any passenger concerns or issues that arise during the flight, using effective problem-solving skills to maintain customer satisfaction.Required Skills and Expectations:Candidates should have completed their 12th grade education and possess strong communication skills in English, with knowledge of local languages being advantageous. A positive, friendly demeanor is essential, as is the ability to work effectively in a team. Candidates should demonstrate excellent customer service skills, flexibility, and the ability to manage stressful situations calmly. Prior experience in a customer-facing role is a plus but not required, as training will be provided to help you succeed.

We are looking for enthusiastic and dedicated Hotel Staff to join our team in Shillong. The ideal candidate will help create a welcoming environment for our guests and ensure smooth daily operations.**Key Responsibilities:**- **Guest Service:** Greet and assist guests upon arrival, answering questions and providing information to ensure a comfortable stay.- **Front Desk Operations:** Manage check-ins and check-outs efficiently, handling reservations and payments accurately to maintain smooth front desk operations.- **Housekeeping Assistance:** Support cleaning staff by ensuring that public areas are tidy and supplies are well-stocked, helping maintain a clean and welcoming atmosphere.- **Food and Beverage Support:** Assist in serving food and beverages, ensuring that all orders are taken promptly and delivered accurately to enhance guest satisfaction.- **Team Collaboration:** Work closely with other staff members to ensure seamless communication and cooperation, contributing to an effective team environment.**Required Skills and Expectations:**- Candidates should have completed their 12th grade and be eager to learn on the job, as previous experience is not mandatory.- Strong communication skills are essential for effectively interacting with both guests and team members.- A positive attitude and a friendly demeanor are key, as this role requires engaging with guests and making them feel welcome.- Basic knowledge of hotel operations and a willingness to follow instructions and learn new tasks will be beneficial.- Flexibility to work in shifts, including weekends and holidays, is expected to meet the demands of the hotel industry.

We are looking for a Hotel Executive to join our team in Shillong. This is a full-time position that requires a passionate and dedicated individual to provide excellent service to our guests.Key Responsibilities:1. **Guest Interaction**: Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere. Address any inquiries or concerns to enhance their stay.2. **Room Management**: Coordinate with housekeeping and maintenance to ensure that all rooms and common areas are clean, functional, and ready for guests.3. **Check-in and Check-out**: Manage the check-in and check-out processes efficiently, handling all payments and reservations accurately.4. **Information Provider**: Provide guests with information about hotel services, local attractions, and dining options to enhance their experience.5. **Record Keeping**: Maintain accurate records of guest information and room availability, ensuring smooth operations in the front desk area.6. **Emergency Response**: Be prepared to handle emergency situations calmly and effectively, prioritizing the safety and comfort of guests.Required Skills and Expectations:Candidates should have completed at least their 12th grade education and have a strong desire to work in the hospitality industry. Excellent communication skills, a friendly attitude, and the ability to work under pressure are essential. Attention to detail and strong organizational skills are important for managing multiple tasks. We seek individuals who are team players and can adapt quickly to new challenges in a fast-paced environment. Previous experience is welcome but not mandatory.