We are seeking an enthusiastic Air Ticketing Agent to join our team in Shillong. This entry-level position is ideal for candidates eager to start a career in the travel industry. You will assist customers in booking and managing their flight reservations.
Key Responsibilities:
- **Booking Flights:** You will help customers find and reserve flight tickets based on their travel plans, ensuring to provide them with accurate travel options.
- **Customer Support:** Assisting customers with questions related to flight schedules, ticket changes, cancellations, and refunds is essential to ensure a smooth travel experience.
- **Payment Processing:** You will handle payment transactions efficiently and responsibly to confirm flight bookings accurately.
- **Maintaining Records:** Keeping detailed records of customer interactions and ticket transactions is important for tracking customer needs and preferences.
- **Collaborating with Airlines:** Coordinating with various airlines to get information on flight availability and pricing is part of your role.
Required Skills and Expectations:
Candidates should have a strong customer service mindset and excellent communication skills to interact effectively with clients. Attention to detail is necessary for accurately processing bookings and payments. Basic computer skills are essential for using ticketing systems and maintaining records. We welcome candidates with a positive attitude and a willingness to learn, even with minimal experience. A 10th-grade education is the minimum requirement for applying to this full-time office position.