Hospitality Fresher Jobs in Shillong

We are seeking a Hospitality Executive to join our team in Shillong, India. This entry-level role is perfect for individuals passionate about providing excellent customer service in the hospitality industry.Key Responsibilities:- **Guest Relations**: Engage with guests to ensure they have a pleasant experience. Address their inquiries and resolve any issues efficiently.- **Front Desk Operations**: Assist with check-ins and check-outs, manage bookings, and handle phone inquiries. This includes maintaining an organized front desk area and ensuring all customer requests are processed smoothly.- **Customer Service Support**: Provide information about hotel services and local attractions. Be proactive in anticipating guest needs and suggesting services that enhance their stay.- **Collaboration**: Work closely with team members to ensure all departments are aligned in delivering high-quality service. Share information and assist colleagues when necessary to foster a cooperative work environment.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to interact effectively with guests and colleagues. A friendly demeanor and a positive attitude are essential for creating a welcoming atmosphere. Basic computer skills are necessary for managing booking systems. We expect a willingness to learn and adapt in a fast-paced environment, along with a commitment to upholding the highest standards of hospitality. Flexibility in working hours, including weekends and holidays, is also required.

We are seeking enthusiastic individuals to join our team as Cabin Crew members in Shillong, India. This full-time position is ideal for recent school graduates looking to kick-start their careers in the aviation industry.Key Responsibilities:- **Passenger Assistance:** Greet and assist passengers as they board and disembark from the aircraft, ensuring a smooth and pleasant experience.- **Safety Procedures:** Clearly communicate safety information to passengers before takeoff and during the flight, ensuring everyone understands emergency protocols.- **Service Excellence:** Provide high-quality food and beverage service during the flight, attending to passenger needs promptly and courteously.- **Team Collaboration:** Work closely with fellow cabin crew members and the flight deck crew to ensure seamless operations and a safe environment for all on board.- **Problem Resolution:** Address any passenger concerns or issues that arise during the flight, using effective problem-solving skills to maintain customer satisfaction.Required Skills and Expectations:Candidates should have completed their 12th grade education and possess strong communication skills in English, with knowledge of local languages being advantageous. A positive, friendly demeanor is essential, as is the ability to work effectively in a team. Candidates should demonstrate excellent customer service skills, flexibility, and the ability to manage stressful situations calmly. Prior experience in a customer-facing role is a plus but not required, as training will be provided to help you succeed.

We are looking for enthusiastic and dedicated Hotel Staff to join our team in Shillong. The ideal candidate will help create a welcoming environment for our guests and ensure smooth daily operations.**Key Responsibilities:**- **Guest Service:** Greet and assist guests upon arrival, answering questions and providing information to ensure a comfortable stay.- **Front Desk Operations:** Manage check-ins and check-outs efficiently, handling reservations and payments accurately to maintain smooth front desk operations.- **Housekeeping Assistance:** Support cleaning staff by ensuring that public areas are tidy and supplies are well-stocked, helping maintain a clean and welcoming atmosphere.- **Food and Beverage Support:** Assist in serving food and beverages, ensuring that all orders are taken promptly and delivered accurately to enhance guest satisfaction.- **Team Collaboration:** Work closely with other staff members to ensure seamless communication and cooperation, contributing to an effective team environment.**Required Skills and Expectations:**- Candidates should have completed their 12th grade and be eager to learn on the job, as previous experience is not mandatory.- Strong communication skills are essential for effectively interacting with both guests and team members.- A positive attitude and a friendly demeanor are key, as this role requires engaging with guests and making them feel welcome.- Basic knowledge of hotel operations and a willingness to follow instructions and learn new tasks will be beneficial.- Flexibility to work in shifts, including weekends and holidays, is expected to meet the demands of the hotel industry.

We are looking for a Hotel Executive to join our team in Shillong. This is a full-time position that requires a passionate and dedicated individual to provide excellent service to our guests.Key Responsibilities:1. **Guest Interaction**: Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere. Address any inquiries or concerns to enhance their stay.2. **Room Management**: Coordinate with housekeeping and maintenance to ensure that all rooms and common areas are clean, functional, and ready for guests.3. **Check-in and Check-out**: Manage the check-in and check-out processes efficiently, handling all payments and reservations accurately.4. **Information Provider**: Provide guests with information about hotel services, local attractions, and dining options to enhance their experience.5. **Record Keeping**: Maintain accurate records of guest information and room availability, ensuring smooth operations in the front desk area.6. **Emergency Response**: Be prepared to handle emergency situations calmly and effectively, prioritizing the safety and comfort of guests.Required Skills and Expectations:Candidates should have completed at least their 12th grade education and have a strong desire to work in the hospitality industry. Excellent communication skills, a friendly attitude, and the ability to work under pressure are essential. Attention to detail and strong organizational skills are important for managing multiple tasks. We seek individuals who are team players and can adapt quickly to new challenges in a fast-paced environment. Previous experience is welcome but not mandatory.

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.