Technical Coordinator Female Jobs in Noida

Job Title: Customer Support Executive ERP Solutions (Females Preferred)Job Summary:We are looking for a Customer Support Executive to provide professional support to customers using our ERP solution. The role involves assisting customers, conducting product demos, and training sales teams to ensure smooth adoption and usage of the ERP system.Key Responsibilities:Customer SupportHandle customer queries related to ERP solutions.Troubleshoot and resolve technical/user issues promptly.Provide ongoing assistance to ensure customer satisfaction.Product DemonstrationsConduct ERP product demos for clients and prospects.Highlight key features, benefits, and use cases.Sales Team EnablementTrain sales representatives on ERP product features.Ensure sales teams can confidently pitch the ERP solution.Knowledge ManagementStay updated with ERP product knowledge and industry practices.Use research tools (Google search, documentation) to provide best solutions.Requirements:2.5 - 4 years of experience in ERP/customer support roles.Strong communication and presentation skills.Ability to conduct demos and training sessions.Problem-solving and analytical mindset.Presentable and customer-oriented personality.

Job description:We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities:Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.Day to day reporting to service head for all cases.Liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.Over the phone, handle the installation procedure and any complaints.Create a stock report and make the necessary updates.Stay up-to-date on product knowledge and technical solutions to provide informed supportManage and prioritize workflows to ensure timely resolution of service requests.Coordinate service requests from customers, including scheduling, dispatching, and follow-up.Identify and pursue lead generation opportunities to drive new business growth.Requirements:Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS, Solar industry prefer female candidates.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.Strong knowledge of electronic products and Smart Education technology Solutions (desirable).Strong attention to detail and accuracy.Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!

Technical support Calling

Job Title: Executive AssistantExperience: 2-4yrsLocation: NoidaType: Full-TimeAbout Us:At Biocube, were transforming the future of identity and security. As the world's first Web3.0-ready, AI-powered biometric platform.Job Summary:We are seeking an experienced, highly organized, and skilled Female Executive Assistant toprovide administrative support to our Chairman. The ideal candidate will possess exceptionalcommunication skills, proficiency in English, and the ability to take accurate minutes duringmeetings. This role involves managing daily operations, coordinating meetings, travel, andcommunication, while ensuring discretion, confidentiality, professionalism, and proactivemanagement of tasks.Key Responsibilities:Administrative Support: Manage daily operations, calendars, and tasks for the Chairman, ensuring timely completion.Meeting Coordination: Prepare for meetings, take detailed minutes, and ensure action items are followed up.Travel Management: Arrange and oversee travel itineraries and logistics.Communication: Serve as the primary point of contact for both internal and external communications.Research & Documentation: Conduct research, and prepare reports, presentations, and other materials.Process Improvement: Implement and refine administrative processes for greater efficiency; maintain physical and digital filing systems.Confidentiality: Handle sensitive information with discretion and security.Key Requirements:Experience: Minimum 2 years in an Executive Assistant or similar role.Communication: Strong English proficiency, with excellent verbal and written communication skills.Organizational Skills: Demonstrated multitasking, time management, and problem-solving abilities.Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint).Professionalism: High standards of confidentiality and professionalism.Teamwork: Ability to work independently and collaborate effectively with internal teams.Education: Bachelor degree BA.

Job Requirements:Experience: 0-2 years of experience in community management, customer service, or a similar client-facing role. Experience within a wellness or beauty niche is a plus.Education: A bachelor's degree in communication, marketing, psychology, or a related field is often preferred.Communication Skills: Demonstrated verbal and written communication abilities for effective member interactions and resolving issues.Tech Proficiency: Proficiency with community management platforms.Customer Service Background: Previous experience in a service-oriented role, showcasing skills in conflict resolution, patience, and active listening.Availability: Willingness to work flexible hours, as community engagement often spans evenings, weekends, and holidays.Event Coordination: Basic knowledge of event planning to organize virtual or in-person community events.Basic Analytical Skills: Ability to gather, interpret, and report on community engagement metrics.Desired Skills:Interpersonal and Empathy Skills: High emotional intelligence to relate to members, understand their needs, and provide compassionate support.Conflict Resolution and Problem-Solving: Ability to mediate discussions and swiftly address issues or member concerns.Organizational Skills: Strong multitasking, time management, and prioritization abilities.Content Creation: Basic design skills in tools like Canva and comfort with drafting engaging content aligned with community interests.Event Planning: Familiarity with coordinating and promoting online events or webinars, tracking RSVPs, and managing follow-up.Adaptability: Flexibility to respond to changing wellness trends, feedback, and tech tools.Data Literacy: Basic proficiency in interpreting engagement data to identify trends and make data-driven decisions.Team Collaboration: Ability to work well with other departments (marketing, customer service) and wellness professionals.Training and Development:Onboarding to Brand Voice and Community

Location: H-91,sector63,Noida,Noida, Gautambuddha Nagar, Uttar Pradesh,201301Timing-10:00am to 6:30pmLanguages: English & HindiQualifications: High School Diploma or equivalent. Excellent communication skills. Fluency in English and any other language(optional) Friendly attitude and good customer service skills. Proficiency in computer programs and technology. Knowledge of customer care techniques. Able to work independently.Responsibilities: Handle customer inquiries and complaints via phone, chat ,or email. Provide accurate information about products and services. Identify customer needs and help customers use specific features. Understand customer requirements and provide appropriate solutions. Research required information using available resources Follow up with customers to ensure their issues are resolved. Maintain a record of customer interactions and transactions Update customer profiles in internal databases. Comply with company policies and procedures Suggest process improvements to enhance customer service experience.Skills: Excellent communication and interpersonal skills. Good problem-solving and decision-making skills. Strong attention to detail. Ability to work well under pressure. Ability to work independently. Excellent organizational and time management skills.Benefits: Immense learning opportunity. Incentives :-After 3 months on performance basis.

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively

We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities:Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.Day to day reporting to service head for all cases.Liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.Over the phone, handle the installation procedure and any complaints.Create a stock report and make the necessary updates.Stay up-to-date on product knowledge and technical solutions to provide informed supportManage and prioritize workflows to ensure timely resolution of service requests.Coordinate service requests from customers, including scheduling, dispatching, and follow-up.Identify and pursue lead generation opportunities to drive new business growth.Requirements:Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS industry prefer female candidates.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.Strong knowledge of electronic products and Smart Education technology Solutions (desirable).Strong attention to detail and accuracy.Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!