Customer Care Executive

Am2pm Support Private Limited

Location: H-91,sector63,Noida,Noida, Gautambuddha Nagar, Uttar Pradesh,

Timing-10:00am to 6:30pm

Languages: English & Hindi

Qualifications:

High School Diploma or equivalent.

Excellent communication skills.

Fluency in English and any other language(optional)

Friendly attitude and good customer service skills.

Proficiency in computer programs and technology.

Knowledge of customer care techniques.

Able to work independently.

Responsibilities:

Handle customer inquiries and complaints via phone, chat ,or email.

Provide accurate information about products and services.

Identify customer needs and help customers use specific features.

Understand customer requirements and provide appropriate solutions.

Research required information using available resources

Follow up with customers to ensure their issues are resolved.

Maintain a record of customer interactions and transactions

Update customer profiles in internal databases.

Comply with company policies and procedures

Suggest process improvements to enhance customer service experience.

Skills:

Excellent communication and interpersonal skills.

Good problem-solving and decision-making skills.

Strong attention to detail.

Ability to work well under pressure.

Ability to work independently.

Excellent organizational and time management skills.

Benefits:

Immense learning opportunity.

Incentives :-After 3 months on performance basis.

Experience : 1 - 2 Years

No. of Openings : 2

Education : Higher Secondary, Secondary School

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India