Customer Care Executive

Am2pm Support Private Limited

location: h-91,sector63,noida,noida, gautambuddha nagar, uttar pradesh,

timing-10:00am to 6:30pm

languages: english & hindi

qualifications:

• high school diploma or equivalent.

• excellent communication skills.

• fluency in english and any other language(optional)

• friendly attitude and good customer service skills.

• proficiency in computer programs and technology.

• knowledge of customer care techniques.

• able to work independently.

responsibilities:

• handle customer inquiries and complaints via phone, chat ,or email.

• provide accurate information about products and services.

• identify customer needs and help customers use specific features.

• understand customer requirements and provide appropriate solutions.

• research required information using available resources

• follow up with customers to ensure their issues are resolved.

• maintain a record of customer interactions and transactions

• update customer profiles in internal databases.

• comply with company policies and procedures

• suggest process improvements to enhance customer service experience.

skills:

• excellent communication and interpersonal skills.

• good problem-solving and decision-making skills.

• strong attention to detail.

• ability to work well under pressure.

• ability to work independently.

• excellent organizational and time management skills.

benefits:

• immense learning opportunity.

• incentives :-after 3 months on performance basis.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office