Technical Services Job Vacancies in Noida

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

Zed awareness employee field work

Answering customer inquiries via phone, email, chat, or in-personProviding clear, polite, and professional responsesExplaining product features, services, and policiesHandling complaints and resolving issues efficientlyTroubleshooting technical problems or order issuesEscalating complex cases to the appropriate department when neededAssisting with placing, tracking, or canceling ordersHelping customers manage their accounts or subscriptionsWhatsapp HR +91 9883241041Processing returns, refunds, and exchanges

Job Title: Customer Support Executive ERP Solutions (Females Preferred)Job Summary:We are looking for a Customer Support Executive to provide professional support to customers using our ERP solution. The role involves assisting customers, conducting product demos, and training sales teams to ensure smooth adoption and usage of the ERP system.Key Responsibilities:Customer SupportHandle customer queries related to ERP solutions.Troubleshoot and resolve technical/user issues promptly.Provide ongoing assistance to ensure customer satisfaction.Product DemonstrationsConduct ERP product demos for clients and prospects.Highlight key features, benefits, and use cases.Sales Team EnablementTrain sales representatives on ERP product features.Ensure sales teams can confidently pitch the ERP solution.Knowledge ManagementStay updated with ERP product knowledge and industry practices.Use research tools (Google search, documentation) to provide best solutions.Requirements:2.5 - 4 years of experience in ERP/customer support roles.Strong communication and presentation skills.Ability to conduct demos and training sessions.Problem-solving and analytical mindset.Presentable and customer-oriented personality.

Job description:We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities:Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.Day to day reporting to service head for all cases.Liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.Over the phone, handle the installation procedure and any complaints.Create a stock report and make the necessary updates.Stay up-to-date on product knowledge and technical solutions to provide informed supportManage and prioritize workflows to ensure timely resolution of service requests.Coordinate service requests from customers, including scheduling, dispatching, and follow-up.Identify and pursue lead generation opportunities to drive new business growth.Requirements:Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS, Solar industry prefer female candidates.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.Strong knowledge of electronic products and Smart Education technology Solutions (desirable).Strong attention to detail and accuracy.Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!

We have vacant of 30 Technical Support Executive Jobs in Gurgaon, Noida, Experience Required : 1 Year Educational Qualification : Higher Secondary, Other Bachelor Degree Skill Technical Customer Support, Networking, Computer Networking, Information Technology, Hardware Networking, Network Security, Desktop Support, Troubleshooting Skills, Network Troubleshooting, Technical Services, Laptop Support, Hardware Support, Hardware Troubleshooting, Software Support etc.

What youll be doing: Architecting and delivering mid to large scale Enterprise Applications on Microsoft Platform. Recommending and participating in activities related to the design, development and maintenance of the Enterprise Application Architecture. Delivering projects on time with quality. Provide technical leadership regarding technology or project to customers and team members Shares best practices, lessons learned and constantly updates the technical system architecture requirements based on changing technologies and knowledge related to recent, current and up-coming vendor products and solutions. Participate in technical forums and discussion within the team and with clients. Guides and mentors team in terms of technical solutioning. Release preparation (booking deployments, Change Advisory Board, Version setup and coordination etc.) Lead, facilitate and encourage code reviews and peer programming look for areas of opportunity for team members and identify ways to help them improve Adopt and adhere to Standard Development Practices like Continuous Integration, Static Code Analysis, Unit Testing and Versioning. Continuously evaluate and drive measurable improvements to processes, platforms, tools, and related technologies; provide necessary trainings to communicate changes and measure Create an environment that promotes collaborative learning and collective ownership of responsibilities. Collaborates with cross-functional teams to ensure timely delivery of projects. Coordinates project resources across multiple locations and time zones.What youll bring to the team: You have 12+ years of experience in Strong design & coding experience in Dot net framework using design patterns & OOPs concepts. You have practical knowledge & good understanding of cross technology and functional domains, programming concepts and logical approach for problem solving.You hold rich experience on web development technologies including ASP.NET, MVC5, JavaScript, jQuery, HTML5, AJAX, XML and CSS. You have experience in web application Architecture and Development with hands on expertise in delivering solutions, customizing C#, ASP.Net applications using development tools like Visual Studio 2010/2012. You have the exposure to emerging Web Technologies like Node.js, AngularJS, Project Polymer and IOT, and ability to make recommendations suitable for the current and future needs. You have solid Knowledge of OOPS concepts, OOAD, with .Net Framework 4.0/4.5 or above and Web/Window Services. You have experience in RDBMS like SQL Server 2008/above & database programming skills including creating stored procedures, views using PL/SQL. You have knowledge of third-party tools like Nunit, NCover, Cruise Control, FxCop. You have knowledge of Design Patterns, UML, TDD/BDD and best software development practices You have knowledge and experience with Microsoft .Net technologies like WCF, WWF, WPF, LINQ You have knowledge and/or experience in other Microsoft technologies such as CRM and SQL Server technologies SSRS, SSIS, SSAS You have experience with agile development methodologies including Kanban and Scrum You have experience with source control management systems and continuous integration/deployment environments like TFS, SVN etc.

To go for after sales service of steam boilers and RO plants .

Answering Customer Inquiries: Addressing customer questions and concerns via phone, email, chat, or in-person. Problem Resolution: Identifying and resolving customer issues promptly and effectively. Order Processing: Handling customer orders, including processing, tracking, and managing returns or cancellations. Customer Support: Providing guidance and support to customers on product usage, troubleshooting, and other technical issues.

Customer Support Representative English & Hindi** Location:Gurugram,Hr team (whatsapp only)92590695998307434130### **About the Role** We are looking for a **Customer Support Representative** who is fluent in **English and Hindi** to handle customer queries, provide resolutions, and ensure a seamless support experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first approach. ### **Key Responsibilities** Handle inbound and outbound customer inquiries via phone, email, and chat Provide accurate information and resolve customer issues efficiently Assist customers with bookings, cancellations, refunds, and policy clarifications Maintain records of interactions and follow up on unresolved issues Escalate complex issues to the appropriate team for resolution Ensure a high level of customer satisfaction through effective communication Work in a **fast-paced BPO environment**, adhering to service level agreements (SLAs) ### **Required Skills & Qualifications** Fluency in **English and Hindi** (spoken and written) 0-2 years of customer service experience (BPO or travel industry preferred) Strong problem-solving skills and ability to multitask Ability to handle irate customers with patience and professionalism Comfortable working in rotational shifts, including weekends and holidays Basic computer skills and familiarity with CRM tools ### **Perks & Benefits** Competitive salary with performance-based incentives Health and wellness benefits Training and career growth opportunities Friendly and dynamic

1. Content & Compliance Management:Ensure all content approvals and DLT (Distributed Ledger Technology) confirmations forcompliance.2. IVR & Lead Management:Check and verify IVR numbers for operational accuracy.Configure and manage IVR settings within the Anarock system.3. Website & Landing Page Management:Content writer for website and ensure proper formatting and SEO compliance.Supervise all website functionalities, including inquiry forms, phone numbers, and servicemaintenance.Coordinate with vendors for any website-related issues or updates.Oversee landing page operations, ensuring all forms, phone numbers, and tabs are fullyfunctional.4. SEO & Digital Marketing Support:Execute On-Page SEO activities, including keyword optimization, meta tags, and contentstructuring.Perform Off-Page SEO activities, including link building, guest posting, and directorysubmissions.Research and optimize keywords and search terms for all projects.5. Website Backend & Technical Maintenance:Handle domain and hosting renewals to avoid downtime.Manage backend website-related tasks, ensuring smooth technical performance.Coordinate with the website agency for updates, troubleshooting, and maintenance.

Teleperformance Gurgaon & JaipurCompany: TeleperformanceDesignation: Customer Support Executive (CSE) / Technical Support Executive (TSE)No. of Openings: 100Location: Jaipur, Gurgaon (Work from Office)Salary: 27,000 - 35,000 CTC per month (based on interview) + Attractive performance-based incentivesJaipur Location Perk: 15 days hotel accommodation for outstation candidatesMode of Interview: VirtualHR RoundOperations RoundRequirements:Education: Undergraduate/GraduateExperience: Freshers and Experienced candidates can applyJaipur: Open to candidates from anywhere in India who can relocate immediately after selectionGurgaon: Local candidates preferredSkills:Excellent communication skills in EnglishStrong technical mindsetNo grammatical errors or MTI (Mother Tongue Influence)Good thought process and command over tenses

Customer Support Representative

Company: SPOTCODES TECHNOLOGIESCompany URL: https://spotcodes.comJob Title: SEO ExecutiveLocation: Sector-63, NoidaJob Type: Full-time, Work from Office OnlyWorking Days: Monday to Saturday (Every Saturday is Half Day)Job Description:Perform comprehensive keyword research and conduct competitive analysis.Understand and execute technical SEO audits, implementing necessary changes.Implement on-page optimizations to improve website performance.Implement changes in content management systems (CMS).Manage content production by planning content calendars, managing writers (orcollaborating with content writing teams), and supporting them on SEO.Develop and execute methods to track, report, analyze, and improve SEO performance.Collaborate with SEO managers and other in-house marketing teams.Collaborate with developers and product teams to implement necessary features andchanges.Innovate and develop new SEO tests and strategies.Present and communicate SEO strategies and projects to clients and/or internalstakeholders.Serve as the key SEO expert/advocate within the organization.Stay up-to-date with the latest SEO trends, strategies, and algorithm changes.Requirements:3+ years of experience working in SEO.Good understanding of SEO On Page best practices.Passion for SEO and internet marketing.Ability to create, justify, communicate and implement SEO strategies across teams andexternal agencies.Data-driven and analytical mindset with a focus on measurable results.Strong attention to detail in all aspects of SEO implementation.Project management skills to effectively coordinate tasks and meet deadlines.

Job Requirements:Experience: 0-2 years of experience in community management, customer service, or a similar client-facing role. Experience within a wellness or beauty niche is a plus.Education: A bachelor's degree in communication, marketing, psychology, or a related field is often preferred.Communication Skills: Demonstrated verbal and written communication abilities for effective member interactions and resolving issues.Tech Proficiency: Proficiency with community management platforms.Customer Service Background: Previous experience in a service-oriented role, showcasing skills in conflict resolution, patience, and active listening.Availability: Willingness to work flexible hours, as community engagement often spans evenings, weekends, and holidays.Event Coordination: Basic knowledge of event planning to organize virtual or in-person community events.Basic Analytical Skills: Ability to gather, interpret, and report on community engagement metrics.Desired Skills:Interpersonal and Empathy Skills: High emotional intelligence to relate to members, understand their needs, and provide compassionate support.Conflict Resolution and Problem-Solving: Ability to mediate discussions and swiftly address issues or member concerns.Organizational Skills: Strong multitasking, time management, and prioritization abilities.Content Creation: Basic design skills in tools like Canva and comfort with drafting engaging content aligned with community interests.Event Planning: Familiarity with coordinating and promoting online events or webinars, tracking RSVPs, and managing follow-up.Adaptability: Flexibility to respond to changing wellness trends, feedback, and tech tools.Data Literacy: Basic proficiency in interpreting engagement data to identify trends and make data-driven decisions.Team Collaboration: Ability to work well with other departments (marketing, customer service) and wellness professionals.Training and Development:Onboarding to Brand Voice and Community

AS IT IS A FIELD JOB SO TWO WHEELAR OR A BIKE IS MANDATORY

Job Profile: On Site Equipment Service (The job involves touring), Software Knowledge Desirable: Operating MS Office, Installation of MS Windows. Education Qualification: Should have completed ITI / Diploma (Electronics)

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage)

Hello Folks! We are thrilled to announce new openings for the International Voice Process! Positions available in:- Technical Support - Customer Service Experience: 1 to 4 yearsSalary: Up to 4.5 LPALocation: NoidaWorking Days: 5 days, with a rotational week offCab Facility: Provided for both sidesMode of Interview: Direct & Telephonic InterviewNotice Period: Immediate Joiners PreferredFor more details and to seize this opportunity, reach out to:Sakthi Priya HR

Location: H-91,sector63,Noida,Noida, Gautambuddha Nagar, Uttar Pradesh,201301Timing-10:00am to 6:30pmLanguages: English & HindiQualifications: High School Diploma or equivalent. Excellent communication skills. Fluency in English and any other language(optional) Friendly attitude and good customer service skills. Proficiency in computer programs and technology. Knowledge of customer care techniques. Able to work independently.Responsibilities: Handle customer inquiries and complaints via phone, chat ,or email. Provide accurate information about products and services. Identify customer needs and help customers use specific features. Understand customer requirements and provide appropriate solutions. Research required information using available resources Follow up with customers to ensure their issues are resolved. Maintain a record of customer interactions and transactions Update customer profiles in internal databases. Comply with company policies and procedures Suggest process improvements to enhance customer service experience.Skills: Excellent communication and interpersonal skills. Good problem-solving and decision-making skills. Strong attention to detail. Ability to work well under pressure. Ability to work independently. Excellent organizational and time management skills.Benefits: Immense learning opportunity. Incentives :-After 3 months on performance basis.

We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities:Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.Day to day reporting to service head for all cases.Liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.Over the phone, handle the installation procedure and any complaints.Create a stock report and make the necessary updates.Stay up-to-date on product knowledge and technical solutions to provide informed supportManage and prioritize workflows to ensure timely resolution of service requests.Coordinate service requests from customers, including scheduling, dispatching, and follow-up.Identify and pursue lead generation opportunities to drive new business growth.Requirements:Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS industry prefer female candidates.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.Strong knowledge of electronic products and Smart Education technology Solutions (desirable).Strong attention to detail and accuracy.Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!

We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities:Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.Day to day reporting to service head for all cases.Liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.Over the phone, handle the installation procedure and any complaints.Create a stock report and make the necessary updates.Stay up-to-date on product knowledge and technical solutions to provide informed supportManage and prioritize workflows to ensure timely resolution of service requests.Coordinate service requests from customers, including scheduling, dispatching, and follow-up.Identify and pursue lead generation opportunities to drive new business growth.Requirements:Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS, Solar industry prefer female candidates.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.Strong knowledge of electronic products and Smart Education technology Solutions (desirable).Strong attention to detail and accuracy.Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!

Key Responsibilities : Costing -:- Arranging technical clarification from customer for tendering queries. Coordination with Tendering Team for timely & techno-commercially correct offer submission. Offer optimization before negotiation Approach & Negotiation -:- Accompany STL for techno-commercial negotiations wherever possible. Coordinate with Customer for his techno-commercial compliance wherever required or advised by STL. Sales Order Files -:- Filling & compiling Design input, Negotiation Sheet, Tender Document, FOS with final costing and all ISO related documents. Coordination with OMG for SO creation. Advance Payment -:- Coordinate for reciept of advance from cutomer as per PO terms. Drawing Approval -:- Coordination with Design for on time drawing submission incorporating all negotiated design inputs. Ensuring timely drawing approval. Ensuring timely release of drawing for planning, procurement & manufacturing. Customer Inspection -:- Coordinate with OMG & manufacturing for customer inspection. Attend all consultant & custome in absence of STL during inspection. Bank Guarantee -:- Get Bank Guarantee format from the customer. Get above format approved from finance department. Coordinate with finance for timely submission of BG. Retrieval of expired BGs from the customer as per input from finance and handing over to finance. Commercial -:- Ensure collection of all commercial documents & compliance as per inputs from the finance. Ensure submission of all documents to client, needed for release of payments as per PO terms. Tracking & follow up for the payment. Erection,Testing & Commissioning -:- Coordinate with client for expected shedule of ETC. Ensure our customer care meets the client requirement Coordinate with Customer Care for commissioning & final handing over report along with feedback for our and client records. SAP Updation -:- Updation of all ECL & sales data in SAP for monthly reports.

The Sales Manager (Paid Services) will be responsible for driving revenue growth, and ensuring customer retention. All sales-related contracts, ensuring that they are prepared, negotiated, executed, and managed in alignment with company policies and legal standards. This role requires a strong understanding of paid services sales processes and the ability to work closely with the sales team to facilitate smooth contract execution and compliance.Responsibilities:1. Meeting Top and Bottom line for Post Waranty Services Meet business objectives of Sales and Gross Margins Ensure a healthy pipeline of enquiries to meet targets Explore new segments / customers for business expansion Serve as the primary point of contact for AMC, retrofitters, spares sales related inquiries. Communicate contract terms, conditions, and updates to the sales team and other relevant stakeholders.2. Customer Delight and Relationship Management: Build and maintain strong relationships with key clients to ensure repeat business Understanding their needs and providing tailored solutions Promptly respond to the needs of their tendering offers or site issues Ensure customer satisfaction score of min. 9.5 rating across all services provided3. Contract Preparation and Negotiation: Draft, review, and negotiate sales contracts with customers, ensuring alignment with company business objectives. Work closely with the sales team to understand customer needs and develop contracts that meet those needs while protecting the company's interests. Coordinate with legal, finance, and other relevant departments to finalize contract terms.4. Contract Administration: Maintain an organized repository of all sales contracts and related documentation. Monitor contract performance and ensure compliance with terms and conditions. Manage contract renewals, am

To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.Minimum Qualification Criteria:-1. Graduate (B Tech, BE, BSC, BCA , M Tech, MSC, ) or Result Awaited can apply.2. Fresher are also eligible3. Agent should be flexible to work in 24/7 Environment.Desirable qualifications:1. Good Communication skills (Written/Verbal) is the foremost priority.2. Good customer service skills & should display good analytical abilities3. Prior experience in BPO voice process shall be preferred.4. Computer System and Broadband required at home.Job Responsibilities:1. Provide splendid customer services to customers in a friendly and courteous manner at all times.2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.6. Ensure that customers confidential information is properly protected and only used for official purposes.Required Knowledge and Skills:-1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.2. Strong communication skills characterized by excellent writing and speaking skills.3. Must possess good multi-tasking skills.4. Should have good negotiation skills and be able to influence people.Salary Offered :Up to : 18K CTCLocation :A 37, Block A sector 60 Noida