IT Helpdesk Executive

 Follow the proper escalation matrix provided with respect to the nature of call.

 Generate daily/weekly reports on the activities being undertaken on regular basis

 Resolution to the end users on phone to their problems related to products.

 Manage large amounts of incoming calls

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

 Keep records of customer interactions, process customer accounts and file documents

 Follow communication procedures, guidelines and policies.

 Excellent communication and presentation skills.

 Ability to multi-task, prioritize, and manage time effectively

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Graduate (B.C.A, B.Tech/B.E)

• Role

  IT Helpdesk Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office