Customer Relationship Female Jobs in Salem

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Customer Support Executive Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Customer Support Executive Requirements:A bachelors degree in administration or a related field.A minimum of 3 years experience.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.

Job Title: Female Tele caller / Receptionist Location: Work From OfficeJob Type: Full timeSalary: 10,000 - 30,000 per monthExperience: 0 to 5 yearsWorking Location: Attur-SalemJob Description:We are seeking a dedicated and enthusiastic Female Tele caller to join our team. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle customer interactions effectively. This position is ideal for someone looking to start their career in a dynamic work environment with growth potential.Key Responsibilities:- Make outbound calls to potential and existing customers to provide product/service information, answer inquiries, and secure sales or follow-up appointments.- Build and maintain customer relationships by providing excellent service and follow-ups.- Address customer concerns and ensure customer satisfaction.- Maintain and update the CRM system with relevant details for each interaction.- Achieve daily, weekly, and monthly targets as set by the management.Requirements:- Education: Undergraduate (UG) degree.- Experience: Freshers and experienced candidates are both encouraged to apply.- Skills Required: - Excellent verbal communication in [language(s) specific to the role].- Strong persuasion skills and a positive attitude.- Basic knowledge of MS Office (Excel, Word) and familiarity with CRM software is a plus.- Ability to work under pressure and achieve targets.- Additional Requirements: Female candidates only.Benefits:- Attractive salary package (10,000 - 30,000 depending on experience).- Performance-based incentives.- Growth opportunities within the company.- Friendly and supportive work environment.How to Apply:Please send your updated resume to weshinehrteam1@gmail.comwith the subject line Application for Female Tele caller.