Client Support Executive Female Jobs in Bangalore

As a CRM Executive, you will play a vital role in managing customer relationships and enhancing their experience with our company. Your primary responsibilities will include:- **Customer Interaction**: Engage with customers to understand their needs, resolve issues, and provide ongoing support. This helps in building strong relationships and ensuring customer satisfaction.- **Data Management**: Maintain and update customer records in the CRM system. Accurate data management allows for effective tracking of customer interactions and better decision-making.- **Reporting and Analysis**: Prepare regular reports on customer feedback and behavior trends. Analyzing this data helps identify areas for improvement and informs strategy development.- **Collaboration**: Work closely with sales and marketing teams to align on customer insights and strategies. This collaboration ensures a unified approach to customer engagement and support.- **Training and Support**: Assist in training staff on CRM systems and processes. Ensuring that the team is well-versed in using the CRM helps maximize its effectiveness.To succeed in this role, you should have 3 to 5 years of experience in customer relationship management. You must possess strong communication skills to effectively interact with customers and team members. Proficiency in CRM software is essential, as is the ability to analyze data and generate reports. Being detail-oriented and organized will help you manage multiple tasks efficiently. Your problem-solving skills will be invaluable in addressing customer concerns and improving overall satisfaction.

Need to make Insurance renewal calls and feedback calls for Four wheeler customers.

Hiring for 25 Customer support executive Jobs in Bangalore,Bangalore for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Diploma, Other Bachelor Degree with Good knowledge in Customer Support,Customer Service Operations etc.

Mandatory to know to speak Telugu , Job profile Need to explain the project details to Customers,

Candidate must have two wheeler, Focus on client database, office maintenance, mailing, calling, transportation in-charge, billing in-charges

CUSTOMER RELATION EXECUTIVE Routinely call customers to obtain their feedback regarding pre & post sales & service experiences. Register Dealer Sales / Service complaints from customers if any in guidance with CRM. Handle / Assist customers on basic Sales or Service issues under guidance of CRM (both dealer VOC & HYUNDAI VOC) Alerting CRM about potential HYUNDAI VOC. Understanding or analyzing probable ECDR cases through Post Sales or Service follow up. Reporting probable ECDR cases to CRM Register feedback & concerns collected by Sales & Service department in DELITE. Customer information collection through Web / media / blog related to sales, enquiry, service or product. Handle & resolve concern immediately in case of minor issues in sales or service.Contacting customers for Post sales & post service follow ups. VOC registration in case of dissatisfied customers. Updating & maintenance of CR reports. Analyze PSF call details & provide qualitative information to CRM & CRM Usage of DLITE tool for enquiry management, Appointment, MRS, PSFU Sales & Service. Register breakdown request in DELITE & assist the customer.