Domestic BPO Job Vacancies in Dilsukh Nagar

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets

We are looking for a Customer Service Executive who can support us with customer service and telesales at our head office.Job description:Serve customers byDetermining customer requirementsAnswering inquiries & resolving issues if anySell additional servicesFulfill requests & maintain the databaseDesired Candidate Profile:Mandatory fluency in (Tamil, Telugu & English, Hindi)6month-2 years exp in Customer Service Experience; preferably in voice or retail process.Data Entry Skills, Listening Skills, Problem Solving.Skills: Customer Service, Inbound, Outbound Call centerTyping: 24COVID-19 considerations:All the necessary safety equipment such as masks, gloves, sanitizers, and jackets are provided for every employee.Job Type: Full-timeExperience:Customer Service Executive: 1 year (Required)Education:Diploma (Required)Location:Hyderabad, Telangana (Required)Call Centre Experience:Inbound calls (Preferred)Outbound calls (Preferred)