Customer Support Executive Job Vacancies in Dwarka

Roles & ResponsibilityManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers.

Job ResponsibilitiesCoordinate business communications on calls (inbound/outbound), emails, coordination with the clients (B2B) on their enquiriesMaintain data on excelUphold a strict level of confidentialityDevelop and sustain a level of professionalism among clienteleOther additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.Handling inbound/Outbound customer queries from U.S. Customers related to new reservations, cancellations, exchanges, etc.Job RequirementsAdvanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and softwareStrong organizational, project management and problem-solving skills with impeccable multi-tasking abilitiesExceptional interpersonal skillsThrives in a fast-paced environmentCustomer handling experience required.What you will getPF/ESIHealth InsuranceEmployee Engagement Activities

Handling and resolving the day-to-day query of customers. Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures. Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints. Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization. Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives. Should have a laptop for the office work.

Job Description:- Arrange appointments with doctors and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling. To schedule meetings with potential and existing customers, which includes doctors, pharmacists, nurses, and other health care professionals. Organise conferences for doctors and other medical staff. Business to Customer (B2C) calling and generating qualified leads. Should make regular calls & timely follow up with customers in order to motivate/ suggest them to adapt Ayurveda/ Panchakarma/ Naturopathy/ Yoga and ensure maximum sales. To promote the company's Ayurveda, Panchakarma & Naturopathy Therapies or Programs through sales and convince clients for consultation with the company's Doctors. To prepare and submit daily based sales reports to the company. Build and maintain positive working relationships with medical staff and support administrative staff. To identify customers' needs and recommending hospital therapies/packages that best fulfill those needs. To maintain solid working relationships with new and existing customers by providing excellent after-sales service. Keep detailed records of all clients and update them from time-to-time. Win new customers, as well as develop long-term relationships with existing ones. Implement all Sales strategies and meet the set targets. Plan work schedules, weekly & monthly timetables with the area sales team or discuss future targets with the area sales manager. Regularly attend company meetings, technical data presentations and briefings. Keep up to date with the latest clinical data supplied by the company, and interpret, present and discuss this data with health professionals during presentations. Analyse sales data to improve results and ensure effective allocation/ optimum utilisation of resources. To make Inbound/ Outbound Sales and Cold calling.Desired Candidate Profile:- Should be graduate. Should have relevant work expe

Job Description- Should Handle customer calls, should give product knowledge to them, solving their queries, converting queries in the orders, achieving sales goals, maintain customer data, follow up with the potential customers, should have excellent communication skills, should have good selling skills

Main responsibility is lead generation through Tele calls to prospecting customers. We are a brand consultancy company based in London and we are looking for branding and marketing executives who can explain benefits of branding to our new clients.

Customer care executive Hindi for freshers Hiring for Customer Support Executive / inbound process/ customer support /CCE Call Center Executive Voice Customer Service Voice Process.Fresher Candidates Required.Day Shift & Night Shift.Responsibilities and Duties:To handle the Customer Queries Via Call.To Provide the Information related to Product and services to the customer.To answer incoming calls and respond to customer's emails.To Maintain and record the Interaction with the customer.To follow up customer calls where necessary