Customer Service Representative Graduate Jobs in Pune

Maintain strong customer relationships by responding professionally and appropriately to inquiries.Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customers understanding of that information.Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.Escalate customers inquiries to the appropriate department when needed.Research and stay up to date with company products, services, and processes.Keep track of customer service accounts and relevant data.Recommend process improvements and identify new product and service opportunities based on customer needs.

What is the role of customer support?Customer support vs customer service: What's the difference ...The role of customer support is to help make a difference in the user's experience with your product, says Palazzolo, Head of Member Success at Trust & Will . It is the support agent's role and responsibility to become customer advocates to help shape the future of their company's product, marketing, R&D etc.

Needs basic knowledge of english,hindi and marathi.

CUSTOMER CARE FOR INSURANCE DOMAIN GOOD COMMUNICATION REQUIRED

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Clarity is an emotional support online app that hire people who can talk to users via call and chat and provide them with emotional support.An applicant should be empathetic and good in communication to be eligible of this post.Work Timings:- Work from Home job- Flexible working hours- One requires to devote 4 hours daily (not necessarily in a single go)Requirements:- Android Phone- Strong Internet Connection- Applicant should be at least 21 years old

International BPO - Voice Process (US collections process) Position Title - Executive - Customer Service Location Kharadi, Pune Highlights: Best In Market Salaries from 2.4 lakhs up-to 4 lakhs 6 week new hire training program Unlimited Incentive Plan with transparent KRA's Enhance your Analytical/Decision Making & Negotiation skills Cross functional Growth opportunities within 6 months for experienced candidates Free Medical/Life insurance Employee Centric Policies Free Home Pick & Drop Transportation Fixed shifts 8 hour shifts [Including the 45 min break] Free transport [Home pick-up & drop] Profile Summary: As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Position requirements: Good English verbal skills required This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working Candidates with experience in collections or mortgage services will have an advantage About the Company Credence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies. We are 2000+ employees strong who provide exceptional performance thats customer friendly & compliant; and deliver world class results to ensure brand integrity. From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Process: Aghoda - Travel Blended process (Email/Chat and Voice) Flight and Hotel Booking Excellent coms in English 24/7 Any shift - Cab facility would be there in any shift 5 Days working Qualification: Minimum 12th pass Location: Viman Nagar PuneSalary: Fresher 21k CTC - 17k Take Home Experience: 24k CTC - 21k Take HomeIndigo Process - Domestic Premium process - Inbound Voice process Good coms in English Minimum 12th pass 24/7 any shift Cab facility in Night shift only 15k CTC - 13k Take home 6 Days working Location: Viman Nagar Pune

Roles & Responsibilities: Search new areas and develop new ICS as per the requirement. Make a monthly working plan for all field staff and execute the same. Coordinate with field officers for farmers' visits and resolve the farmers' queries to convert fromnon-organic to organic farming. Planned and conducted the farmer training program as per the requirement. Resolve all queries of the field officers in the context of HR policy in coordination with the HR team. Need to prepare ICS documents for farm auditing. Plan, handle, and complete field audits with zero NC's. Any NC given should be implemented properly so that it won't get repeated. Coordinate with the CSR team to implement CSR projects in respective ICS locations. Provide support to the purchasing team for procurement of commodities from ICS as per quality specifications andtargets. Conduct internal/surprise inspections for all ICS.Essential Skills:Highly motivated individuals to augment our aggressive growth plan.Good knowledge and experience in organic farming.You should possess good communication skills and the ability to initiate, acquire, and build long-term.Should be a good team player with multitasking abilities.

We are Urgently Looking for Customer Support Representative. Client Handling, Documentation, Filling of Documents, Cold Calling,

Customer Support Executive (International Voice Process)Mandatory: People in Pune only need to Apply (Work from Office), should be comfortable with the night shift.Salary 20,100/- + Cab Facility + Shift Allowance (Night shift allowance - 3,600/-)Incentive - 3k monthly which will be paid quarterly as 9k (performance-based).Excellent communication skillsLooking for an Immediate Joiners5 Days of WorkingKnowledge and Skills Required:Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customer's issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independentlyComputer Knowledge/Skills: Ability to use a desktop computer system Excellent typing skills

Follow up for Disbursement/ Payment with Customer/BankGenerate and send Demand Letters to respective customersMaintain Customer progress data, and follow up dataFollow up with documentation for timely delivery of each customers Agreement/ SD/ REG/ NOC/ROC etc Solve customers post sales queriesEnsure NO DELAY for receipt of payment / generate demandCustomer Walk Ins w.r.t each project should be handled by each individual executive only.Maintain all customers data in SoftwareEnter Customer payment details in softwareGenerate Necessary documentation from SoftwareCustomer Possession AgreementsNOCAny other documentFollow up with Customer and Registration Agent/Office regarding Stamp Duty/Registration process of customersEnsure all documents are correctly made, franked, and duly signed by both parties (customer and directors)Ensure NO DELAY/NO MISTAKE regarding any documentation process

We are Looking for Business Development Executive. jd:--1) Communication Skills, 2) Basic Computer Skills 3)professional Attitude

!!!!!Hiring only for Night Shifts!!!!!Currently Hiring CSR's for an International (USA) VOICE & NON-VOICE process JOB LOCATION : Pimple Nilak (PCMC-Pune-Maharashtra)Candidate having experience of minimum 1 year can apply.Candidate should be a Graduate.Candidates should have excellent English understanding & writing skills.PS.: This is a full time work from office job in night shift only. Candidates looking for Work From Home please DO NOT APPLY

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.Responsibilities and Duties:o Demonstrates ownership to resolve challenging customer issues, escalating when necessaryo Update our internal databases with information about issues and useful discussions with customerso Maintaining a positive, empathetic and professional attitude toward customers at all timeso Draft quotations as per customers requesto Identify and assess customers needs to achieve satisfactiono Prompt response to customer inquirieso Communicating with customers via Chat, Email or Calls; follow up with customerso Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutiono Knowing our products thoroughly so that customer queries can be solvedo Processing orders, forms, applications, and requestso Follow communication procedures, guidelines and policieso Build sustainable relationships and trust with customer accounts through open and interactive communicationo Providing feedback on the efficiency of the customer service processKey Skills & Qualifications:o High School Diploma or Degree or Equivalento Proven customer support experience or experience as a Client Service Representativeo Fluency in English is a musto Ability to multi-task, prioritize, and manage time effectivelyo Patience when handling tough caseso Understanding of how CRM systems worko Excellent documentation skillso Understanding of how CRM systems worko Work successfully in a team environment as well as independentlyo Excellent communication skills

Handling of team of Customer Support Engineers of all over India along with their visit planning. Maintain customer records by updating account information. Logging of all Customer complaints. Analyzing data of site failures. Technical support (On call / through email ) to customers as well as our Customer Support Engineers to solve technical issues. Provide prompt and accurate feedback to customers. Should able to diagnose and troubleshoot basic technical issues. Ability to provide step-by-step technical help, both written and verbal. Properly escalate unresolved issues to appropriate internal teams.Desired profile of the candidateBE in electronics with hands on experience in back office Customer complaint as well as our Customer Support engineer complaints handling. Should be well versed in logging of all customer complaint and analyzing of failures data. Need to maintain trends of failures and the reason of occurrence for the same. Good knowledge of testing of Electronic & Electro-Mechanical Instruments along. Must be able to lead team and have good communication skill with sound knowledge of Excel for reporting. Must knows products like Level / flow / Pressure / Temperature Instrumentation companies like Electronet Equipments Pvt. Ltd./ Adept Fluidyne Pvt. Ltd./ Pune Techtrol Pvt. Ltd./ Forbes Marshall Pvt. Ltd./ Nivo Controls Pvt. Ltd./ Levcon / Sapcon / EIP Control / Vega Controls / Electronet Equipments.

Job descriptionInternational BPO - Voice Process (US collections process)Position Title - Executive - Customer ServiceLocation PuneHighlights:Best In Market Salaries from 2.4 lakhs up-to 4 lakhs6 week new hire training programUnlimited Incentive Plan with transparent KRA'sEnhance your Analytical/Decision Making & Negotiation skillsCross functional Growth opportunities within 6 months for experienced candidatesFree Medical/Life insuranceEmployee Centric PoliciesFree Home Pick & Drop TransportationFixed shifts8 hour shifts [Including the 45 min break]Free transport [Home pick-up & drop]Profile Summary:As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.Position requirements:Good English verbal skills requiredThis job requires you to work US shifts scheduled between 5:30 pm & 10:30 amSunday fixed Off & Alternate Saturday WorkingCandidates with experience in collections or mortgage services will have an advantageAbout the CompanyCredence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies.We are 2200+ employees strong who provide exceptional performance thats customer friendly & compliant; and deliver world class results to ensure brand integrity.From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Deals with passenger enquiries about flight departures and arrivalsIssuance of tickets to the passenger after confirming their reservationsIssuance of Boarding Cards to Bonafide passengers after validating their photo IDTagging their baggage to the correct destination after noting down the correct baggage weightAdheres to the standard allowances given for passengers Check in Baggage and charging excessbaggage tax from passengers for baggage exceeding the standard allowanceEfficient Handling for passengers requiring special assistance like Expectant mother, Old Agepassengers, Passenger with infant/ small child and informing the Duty Officer and Manager for thesameProper reconciliation of passengers at the Boarding gates for their respective flightsSupervises the Baggage Loading/Offloading of the respective flights thereby ensures that correctbaggage are loaded in the flightEnsures the baggage are offloaded from the flight for passenger who is not traveling on that flightVerifies the position of Transit Passengers and inform Duty OfficersFollow Company Policy onGrooming and Uniforms StandardsAlcohol and Drug ConsumptionEnsures that Staff follow the policies and procedures as per Companys Airport Services ManualEnsures that Ramp equipment are effectively use for quick turnaround of aircraftEnsures during flight arrivals that baggage are properly kept on the arrival BeltEnsures a proper complained/report is filed for passengers lost or missing baggageEnsures that correct passenger/baggage/cargo count along with the fuel figure is passed to the Loadand Trim Staff for preparation of Load Sheet.Ensures that all Operational communication( written or verbal) are action promptlyEnsures that staff should report as per the reporting time rosteredEnsures that Staff should follow correct procedures for Carriage of Arms and Ammunition, etc.For more details kindly contact to HR team

Customer supportInbound and outbound callsCare for the customer needAnswer queries and solve the problemsVoice process

We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding of data confidentiality principles is compulsory.The company will rely on you for having accurate and updated data that are easily accessible through a digital database.Mr. Barry is also on Skype add him on Skype now to proceed with your job interview on Skype.ResponsibilitiesTransfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scannersType in data provided directly from customersCreate spreadsheets with large numbers of figures without mistakesVerify data by comparing it to source documentsUpdate existing dataRetrieve data from the database or electronic files as requestedPerform regular backups to ensure data preservationSort and organize paperwork after entering data to ensure it is not lostYou will receive your job Description and responsibilities during your interview process. The Interview will be conducted through online Skype, Are you familiar with Skype to undergo the job interview section.Mr. Barry is also on Skype add him on Skype now to proceed with your job interview on Skype.

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.