Customer Service Representative Fresher

TBH

0 - 1 Years
10 Openings
2.0 - 2.5 Lac/Yr
Posted today
Telephonic interview
Pune

Key Skills

Customer Relationship Desktop Support Outbound Calling Customer Support Inbound English Language Good Communication

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Job Description

maintain strong customer relationships by responding professionally and appropriately to inquiries.

manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customers understanding of that information.

document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.

escalate customers inquiries to the appropriate department when needed.

research and stay up to date with company products, services, and processes.

keep track of customer service accounts and relevant data.

recommend process improvements and identify new product and service opportunities based on customer needs.

Experience
0 - 1 Years
No. of Openings
10
Education
B.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, Any Bachelor Degree
Role
Customer Support Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home