Customer Care Executive

Credence Resource management

Job description

International BPO - Voice Process (US collections process)

Position Title - Executive - Customer Service

Location Pune

Highlights:

Best In Market Salaries from lakhs up-to 4 lakhs

6 week new hire training program

Unlimited Incentive Plan with transparent KRA's

Enhance your Analytical/Decision Making & Negotiation skills

Cross functional Growth opportunities within 6 months for experienced candidates

Free Medical/Life insurance

Employee Centric Policies

Free Home Pick & Drop Transportation

Fixed shifts

8 hour shifts [Including the 45 min break]

Free transport [Home pick-up & drop]

Profile Summary:

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Position requirements:

Good English verbal skills required

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

Candidates with experience in collections or mortgage services will have an advantage

About the Company

Credence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies.

We are 2200+ employees strong who provide exceptional performance thats customer friendly & compliant; and deliver world class results to ensure brand integrity.

From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Experience : 0 - 5 Years

No. of Openings : 50

Education : Higher Secondary, Diploma, B.A, B.B.A, B.Com

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India