Freshers For Customer Service Representative - Mumbai/Navi Mumbai

Key Responsibilities:

- Handle inbound customer interactions (calls, emails, and chats), ensuring accurate case logging in the

required tools.

- Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.

- Guide customers with navigational support on self-service portals.

- Perform security verifications in accordance with company policies and GDPR guidelines.

- Make outbound calls to customers when necessary, following client/company protocols.

- Maintain productivity and uphold exceptional quality standards in line with defined targets.

- Collaborate effectively through open and regular communication with peers and supervisors.

- Comply with all organizational policies and procedures, both personnel and operational.

- Keep process documentation (DTPs, Knowledgebase, SharePoint, etc.) updated and accurate.

- Adhere to regular and punctual attendance in alignment with company expectations.

- Minimize customer complaints and escalations through excellent service and call handling.

• Experience

  Fresher

• No. of Openings

  50

• Education

  Graduate (B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BHM, B.Sc, B.Tech/B.E)

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office