Freshers For Customer Service Representative - Mumbai/Navi Mumbai

IT Services & Consulting

Fresher
50 Openings
3.0 Lac/Yr
Posted today
Telephonic interview
Mumbai - Navi Mumbai

Key Skills

Customer Support Voice Process Inbound Inbound Process Customer Calling Customer Service Inbound Voice Process Good Communication

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Job Description

key responsibilities:

- handle inbound customer interactions (calls, emails, and chats), ensuring accurate case logging in the

required tools.

- provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.

- guide customers with navigational support on self-service portals.

- perform security verifications in accordance with company policies and gdpr guidelines.

- make outbound calls to customers when necessary, following client/company protocols.

- maintain productivity and uphold exceptional quality standards in line with defined targets.

- collaborate effectively through open and regular communication with peers and supervisors.

- comply with all organizational policies and procedures, both personnel and operational.

- keep process documentation (dtps, knowledgebase, sharepoint, etc.) updated and accurate.

- adhere to regular and punctual attendance in alignment with company expectations.

- minimize customer complaints and escalations through excellent service and call handling.

Experience
Fresher
No. of Openings
50
Education
B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, B.Sc, B.E, B.Tech
Role
Customer Care Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office