Customer Relationship Manager Job Vacancies in Madhya Pradesh

We are seeking a highly organized, detail-oriented Holiday Package Curator & Reservation Manager to join our travel team. This dual-responsibility role requires a passion for crafting bespoke travel experiences and the technical expertise to execute seamless bookings. You will be entirely responsible for designing, pricing, and booking both domestic and international travel itineraries.Key Responsibilities1. Itinerary Curation & DesignTailor-made Packages: Design unique, end-to-end domestic and international holiday itineraries based on client preferences.Supplier Research: Source, evaluate, and negotiate with local destination management companies (DMCs), hotels, and local guides.Costing & Pricing: Calculate accurate package costs, manage profit margins, and generate competitive client quotes.Trend Analysis: Keep up-to-date with global travel trends, visa changes, and new hot spots to offer fresh travel ideas.2. Reservation & Operations ManagementEnd-to-End Bookings: Handle complete booking files for flights, hotels, resorts, and local taxi/transportation networks.Global Systems: Manage both domestic regional bookings and complex international multi-city transport linkages.GDS & Portal Utilization: Use Global Distribution Systems (GDS) and B2B travel portals for flight and hotel ticketing.Documentation: Issue flight tickets, hotel vouchers, travel insurance, and comprehensive daily itineraries to clients.3. Client Support & CoordinationPre-Travel Briefing: Advise clients on mandatory visa rules, currency guidelines, and country-specific travel protocols.On-Trip Assistance: Act as the primary point of contact to resolve real-time booking changes, flight delays, or emergencies.Required Skills & Qualifications* Experience: Minimum 1 yr

We are looking for a motivated and skilled Sales Manager to join our team in Bhopal. The ideal candidate is a female with 1 to 3 years of experience in sales, preferably in a counter sales role. You will work from the office and play a crucial role in driving our sales efforts.Key Responsibilities:- Customer Engagement: Interact with customers at the sales counter, providing them with information about products and assisting them in making purchasing decisions. Building rapport with customers is essential for increasing sales.- Sales Strategy Implementation: Implement sales strategies to achieve monthly targets. You will help develop plans to enhance product visibility and drive sales in the store.- Inventory Management: Oversee inventory levels, ensuring that popular products are always in stock. Coordinate with suppliers for replenishment when needed.- Team Collaboration: Work closely with other team members to share ideas and strategies to improve sales performance. Teamwork is vital for fostering a positive sales environment.- Reporting: Maintain sales records and prepare regular reports for management. Analyzing sales data helps identify trends and areas for improvement.Required Skills and Expectations:- Strong communication skills to interact effectively with customers and team members.- A friendly and approachable personality to create a welcoming atmosphere for customers.- Basic knowledge of sales principles and experience in a retail or counter sales environment.- Ability to work in a fast-paced setting and manage time effectively.- Proficient in basic computer skills for managing sales records and inventory.

Key Responsibilities:Manage complete showroom sales operations for Harley-Davidson motorcycles.Achieve monthly and yearly sales targets.Lead, motivate, and guide the sales team for better performance.Ensure excellent customer handling and premium buying experience.Maintain strong relationships with customers and generate repeat business.Plan and execute sales campaigns, events, rides, and promotional activities.Coordinate with marketing team for lead generation activities.Monitor inquiry handling, test rides, bookings, and deliveries.Prepare daily, weekly, and monthly sales reports.Handle customer complaints and ensure timely resolution.Ensure proper display and presentation of motorcycles and merchandise in showroom.Train team members on product knowledge and sales techniques.Maintain coordination with finance and insurance teams for smooth deal closures.Required Skills:Strong leadership and team handling skills.Excellent communication and negotiation abilities.Passion for premium motorcycles and riding culture.Good customer relationship management skills.Ability to work under pressure and achieve targets.Knowledge of automobile dealership operations.

We are looking for a Customer Care Executive to join our team in Jabalpur. This is a full-time work-from-home position ideal for freshers. The role involves assisting customers with their inquiries and ensuring they have a positive experience.Key Responsibilities:1. Customer Support: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information about products and services.2. Issue Resolution: Address and resolve customer complaints or issues, ensuring customer satisfaction and maintaining a positive relationship.3. Feedback Collection: Gather customer feedback and suggestions to help improve our services and products, contributing to better customer experiences in the future.4. Record Keeping: Maintain detailed documentation of customer interactions and transactions, ensuring information is up-to-date and accurately recorded.5. Team Collaboration: Work closely with other team members to ensure a smooth flow of communication and support for customer needs.Required Skills and Expectations:Candidates should have strong communication skills in both written and spoken English. Being friendly, patient, and empathetic towards customers is essential. Basic computer skills are necessary for managing customer inquiries and using communication tools. A positive attitude and a willingness to learn are important for success in this role. Freshers who have completed their 12th grade are encouraged to apply. A commitment to delivering excellent customer service is vital.

Key ResponsibilitiesCustomer Interaction: Handle incoming calls, messages, and emails from customers in a professional and timely manner.Issue Resolution: Troubleshoot, investigate, and resolve customer complaints or queries to ensure complete satisfaction.Product Knowledge: Maintain a deep understanding of our services/products to guide candidates/customers effectively.Record Keeping: Document customer inquiries, feedback, and escalations accurately in the system database.Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.Key Skills & CompetenciesStrong verbal and written communication skills.Active listening and empathetic problem-solving ability.Customer relationship management and handling skills.Ability to multi-task, prioritize, and manage time effectively.Basic computer literacy and keyboard proficiency.Requirements & QualificationsEducation: Minimum 12th Pass / Higher Secondary (Graduation preferred).Experience: Freshers (0 years) to 2 years of experience in Call Center / BPO / ITES environment.Language: Proficiency in English and Hindi (or local language).Work Type: Full Time (Work from Office).

We are looking for a dedicated Back Office Assistant to join our team in Indore. This entry-level position is ideal for individuals who have recently completed their 12th grade and are eager to start their career in a supportive office environment. The role involves essential administrative tasks to ensure smooth office operations.Key Responsibilities:1. Data Entry: Accurately input and update information in company databases, ensuring all records are current and precise.2. Document Management: Organize and maintain physical and electronic files, making it easy to retrieve documents as needed.3. Communication Support: Assist in handling internal communications and help coordinate between different departments to ensure seamless operations.4. Inventory Management: Support the team in tracking office supplies and placing orders when stock runs low to ensure continuous availability.5. General Administrative Tasks: Help with scheduling meetings, maintaining calendars, and preparing reports, contributing to the overall productivity of the team.Required Skills and Expectations:The ideal candidate should be detail-oriented and have strong organizational skills. Basic computer skills, including familiarity with Microsoft Office, are essential. Good verbal and written communication abilities are important for interacting with colleagues effectively. Candidates should be proactive, willing to learn, and able to work well in a team-oriented environment. Reliability and a positive attitude will drive success in this supportive role.

A Customer Care Executive (CCE) acts as the bridge between an organization and its customers. For a graduate with at least 6 months of experience, a typical job description (JD) focuses on resolving inquiries, managing accounts, and maintaining satisfaction.Core Responsibilities Inquiry Resolution: Address customer complaints and inquiries via calls, email, or chat in a timely manner.Relationship Management: Build trust and rapport with customers to ensure brand loyalty and retention.Sales & Up-selling: Identify opportunities to cross-sell or upgrade products/services during interactions.Documentation: Accurately update and maintain customer records in the CRM system.Expected Skills & RequirementsEducation: A completed bachelor's degree in any stream.Experience: 6 months to 1 year in a customer support, BPO, or sales environment.Communication: Excellent verbal and written communication skills in the required languages (e.g., English, Hindi, local dialects).Soft Skills: Active listening, patience, problem-solving, and a high degree of empathy.Technical Aptitude: Basic computer literacy and familiarity with CRM tools.

We are seeking a motivated and results-driven T.S.I./Sales Officer to join our team. The T.S.I./Sales Officer will be responsible for developing and managing client relationships, identifying new business opportunities, and driving revenue growth. The ideal candidate is an effective communicator with strong sales skills and the ability to understand customer needs and deliver tailored solutions.

Job SummaryWe are looking for a dynamic and result-driven Sales Manager to lead our real estate sales team. The ideal candidate will be responsible for driving revenue growth, managing client relationships, and executing effective sales strategies in the real estate sector.Key Responsibilities- Develop and implement strategic sales plans to achieve company targets- Lead, mentor, and manage a team of sales executives- Identify new business opportunities and generate leads through various channels- Build and maintain strong relationships with clients, brokers, and channel partners- Conduct market research to identify trends, competitor activities, and customer needs- Handle client meetings, site visits, and property presentations- Ensure high levels of customer satisfaction through excellent service- Track sales performance metrics and prepare regular reports for management- Negotiate and close deals effectively- Coordinate with marketing and CRM teams for campaign execution and lead managementKey Requirements- Bachelor

As a CRM Executive, your primary focus will be on managing customer relationships and ensuring a positive experience for our clients. You will play a crucial role in maintaining loyalty and satisfaction, which directly impacts our business success.Key Responsibilities:- Customer Interaction: Engage with customers through phone, email, and in-person to address inquiries and resolve issues, ensuring a high level of service.- Data Management: Maintain and update the customer database, ensuring all information is accurate and current for effective communication and analysis.- Feedback Collection: Gather customer feedback and insights to identify areas for improvement in service delivery and product offerings.- Reporting: Prepare regular reports on customer interactions and satisfaction levels for management review to help shape strategic decisions.- Collaboration: Work closely with other teams such as Sales and Marketing to align customer relationship strategies and enhance overall customer experience.Required Skills and Expectations:A successful candidate should have a background in customer relationship management, ideally with 1 to 2 years of experience. Strong communication skills are essential, as you will need to convey information clearly and effectively. You should be proficient in using CRM software and have a good understanding of data entry and management practices. A proactive attitude and problem-solving abilities will be valuable in resolving customer issues. Additionally, given the role's requirements, candidates must be female and willing to work full-time in the office.

We are seeking a motivated and dedicated Relationship Manager in Indore. This entry-level role is perfect for recent graduates eager to build strong client relationships and enhance customer satisfaction.Key Responsibilities:1. Client Interaction: Engage with clients to understand their needs and offer appropriate solutions, ensuring a positive experience.2. Account Management: Maintain and manage client accounts by keeping records updated and resolving any issues that may arise.3. Communication: Regularly communicate with clients through calls and emails, providing updates on services and following up on inquiries.4. Sales Support: Assist in the sales process by identifying new opportunities and supporting the sales team in meeting their targets.5. Feedback Collection: Gather feedback from clients about their experiences and suggest improvements to enhance service quality.Required Skills and Expectations:Candidates should possess strong interpersonal skills to build rapport with clients. Good communication skills, both verbal and written, are essential for effective interaction. A basic understanding of sales principles will be advantageous. Ability to work independently and as part of a team is important, and candidates must be open to learning and adapting in a fast-paced environment. Being detail-oriented will help in managing client accounts effectively. A graduate degree is required, and prior experience is not mandatory.

Key responsibilities:1. Manage client relationships: Build and maintain strong relationships with clients to ensure satisfaction and loyalty.2. Understand client needs: Listen to clients' needs and concerns to provide appropriate solutions and support.3. Cross-selling products: Identify opportunities to upsell or cross-sell products and services to clients to maximize revenue.4. Resolve client issues: Address and resolve any client complaints or issues in a timely and effective manner.5. Collaborate with internal teams: Work closely with sales, marketing, and other teams to ensure a seamless client experience.Required skills and expectations:1. Excellent communication skills: Ability to communicate effectively with clients and internal teams.2. Strong interpersonal skills: Build and maintain relationships with clients and colleagues.3. Problem-solving skills: Ability to address and resolve client issues in a professional manner.4. Sales acumen: Identify opportunities for upselling and cross-selling products and services.5. Customer-focused: Prioritize client satisfaction and work towards meeting their needs and expectations.

We are looking for a dedicated and motivated Business Associate to join our team in Gwalior. This is a part-time work-from-home position suitable for freshers who have completed their 10th grade.Key Responsibilities:- Market Research: Conduct research to understand market trends and customer needs, helping to identify opportunities for growth and improvement.- Customer Interaction: Communicate effectively with customers through various channels to provide support and gather feedback, ensuring a positive experience.- Data Entry: Accurately enter and maintain data related to sales, customer interactions, and market analysis, ensuring the information is organized and up-to-date.- Sales Support: Assist the sales team by preparing reports and presentations, providing necessary information to help them achieve their targets.- General Administrative Tasks: Perform various administrative duties such as scheduling meetings and organizing files, which helps maintain an efficient workflow.Required Skills and Expectations:Candidates should have strong communication skills, as clear interaction with customers is essential. Basic computer knowledge and familiarity with software like Microsoft Office are important for data entry and reporting tasks. A motivated attitude and the ability to work independently are crucial in this part-time role. Additionally, strong analytical skills will help in executing market research effectively. Good time management abilities are also expected, allowing you to balance work responsibilities with personal commitments while meeting deadlines efficiently.

As a Customer Relationship Manager, your primary responsibilities will include building and maintaining strong relationships with customers, addressing their inquiries and concerns, and ensuring customer satisfaction. You will be responsible for managing customer accounts, tracking customer interactions, and providing prompt and effective solutions to any issues that arise. Additionally, you will collaborate with the sales team to identify new business opportunities and help retain existing customers. The ideal candidate for this role should have at least 2-5 years of experience in a customer service or related role. A high school diploma or equivalent education is required. Excellent communication skills, both written and verbal, are essential for effectively interacting with customers and internal teams. Strong problem-solving abilities and the ability to work well under pressure are also important qualities for success in this role. As a female candidate, you will bring a unique perspective and approach to building strong relationships with customers. This is a full-time position located in Bhopal, India, with the expectation of working from the office.

Seeking a Customer Relationship Manager with 1-2 years of experience and a graduate degree to join our team in Vijay Nagar, Indore. As a CRM, you will be responsible for managing customer interactions, resolving complaints, and ensuring customer satisfaction. You will also be required to track customer feedback and suggest improvements to enhance customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and the ability to build strong relationships with customers. Expectations include being detail-oriented, proactive, and able to work effectively in a fast-paced environment.1) Inbound CallingStrong & Fluent English & Hindi CommunicationV6 Communication Required (No Grammatical Mistakes)Salary:23,000 CTC 19,000 In-HandExperience:Minimum 6 Months Experience (Any Field Mandatory)Eligibility:Graduation (Degree Only)Shift & Working:Day Shift5 Days Working + 2 Rotational Weekly Off2) Inbound Calling No TargetBasic English & Hindi CommunicationSalary: 11,300 (Fresher & Experienced)Eligibility: 12th Pass / GraduateShift:Male: Rotational ShiftFemale: Fixed Day ShiftWorking: 9 Hrs 6 Days Working + 1 Rotational Weekly Off

- Handle incoming calls and inquiries from customers: Customer care executives will be responsible for answering incoming calls and addressing customer inquiries and concerns in a professional and efficient manner.- Resolve customer issues and complaints: Customer care executives must work to resolve customer issues and complaints to ensure customer satisfaction and retention.- Provide product information and assistance: It is essential for customer care executives to have a thorough knowledge of the company's products and services to provide accurate information and assistance to customers.- Maintain customer records and information: Customer care executives will be responsible for updating and maintaining customer records and information in the company's database for future reference.- Follow up with customers: Customer care executives should follow up with customers to ensure that their issues have been resolved satisfactorily and to gather feedback on their customer service experience.Skills and Expectations:- Good communication skills: Customer care executives should have excellent verbal and written communication skills to effectively interact with customers.- Problem-solving abilities: It is important for customer care executives to have strong problem-solving skills to address customer issues and complaints effectively.- Patience and empathy: Customer care executives should be patient and empathetic towards customers to provide a positive customer experience.- Basic computer knowledge: Customer care executives should have basic computer knowledge to navigate through the company's systems and databases efficiently.- Ability to work independently: As this is a work from home position, customer care executives should have the ability to work independently and manage their time effectively.

As a Back Office Officer in Gwalior,India, you will be responsible for handling administrative tasks to ensure smooth operations. Your key responsibilities include data entry, maintaining records, organizing files, and supporting the team with day-to-day tasks. We are looking for someone with strong attention to detail, excellent organizational skills, and the ability to work efficiently in a fast-paced environment. A minimum of a 10th pass education and up to 2 years of experience in a similar role are required. This is a full-time position based in our office location.

As a Customer Care Executive based in Bhopal, you will play a vital role in ensuring customer satisfaction and support. This position is open to freshers who have completed at least their 12th grade. The job is full-time and allows you to work from the comfort of your home.Key Responsibilities:- Responding to Customer Inquiries: You will handle customer questions through phone, email, or chat, providing accurate information to help resolve their issues.- Assisting with Product Information: You will guide customers about our products and services, explaining features and benefits to enhance their understanding and experience.- Resolving Complaints: When customers face problems, you will actively listen to their concerns and work towards finding effective solutions in a timely manner.- Maintaining Records: You will document customer interactions and feedback in our systems to ensure proper tracking and follow-up.- Collaborating with Teams: You will work closely with other departments to communicate customer needs and issues, helping to improve our processes and offerings.To excel in this role, you should have excellent communication skills and a friendly demeanor to make customers feel valued. You should be patient, attentive, and possess problem-solving abilities. Basic computer skills are essential, and having a reliable internet connection at home is a must. A positive attitude and eagerness to learn are also important attributes for success in this position.

As a Relationship Manager, you will be responsible for building and maintaining strong relationships with clients. This includes identifying customer needs, presenting solutions, and addressing any concerns they may have. You will also be tasked with upselling products and services to increase revenue.Key responsibilities include proactively reaching out to clients to ensure satisfaction, resolving customer complaints in a timely manner, and providing product demonstrations or training as needed. Additionally, you will be expected to keep accurate records of customer interactions and transactions.The ideal candidate for this role should have excellent communication and interpersonal skills, a customer-centric approach, and the ability to work well in a team environment. A background in sales or customer service is preferred, along with a willingness to learn and adapt to new technologies. A degree in business or a related field is required for this position.