Strategic Communication Handling Customer QueriesMS-excelGood Communication SkillsProblem Management
Were Hiring - Customer Relationship Executive (CRE) Zorrofit Location: Porur ( Office) Role Overview:Looking for a supportive and friendly person to handle existing clients, ensure smooth communication, and help them stay consistent in their fitness journey. Responsibilities: Handle client follow-ups and support calls (no sales) Assist clients with queries and program guidance Ensure client satisfaction and retention Coordinate with internal teams (nutritionists/trainers) Maintain client records in Excel/CRM Build strong relationships with clients Eligibility: Diploma & graduate Freshers & experienced can apply Good communication in Tamil & English Basic Excel knowledgeContact: HR Jacklin - 8925817958
Key Responsibilities:Outbound Calling:Making a high volume of calls to potential customers to introduce products or services. Inbound Handling:Answering calls from customers interested in products or services, addressing their questions, and guiding them through the sales process. Product Knowledge:Developing a strong understanding of the company's products and services to effectively communicate their benefits and features to customers. Customer Relationship Management:Building rapport with customers, understanding their needs, and tailoring solutions to meet those needs. Sales Closure:Persuading customers to purchase products or services, handling objections, and closing sales deals. Lead Generation:Identifying and qualifying potential sales leads for the sales team. Record Keeping:Maintaining accurate records of customer interactions, sales transactions, and other relevant information. Meeting Sales Targets:Achieving individual and team sales goals and contributing to the overall sales revenue. Upselling and Cross-selling:Identifying opportunities to upsell or cross-sell additional products or services to existing customers. Following Sales Scripts and Processes:Adhering to established sales scripts and processes to ensure consistency and efficiency. Staying Updated:Keeping abreast of product updates, promotions, and industry trends. Escalation:Handling customer complaints and escalating complex issues to the appropriate channels.
As an Office Assistant, your responsibilities will include:1. Typing and preparing documents, reports, and correspondence2. Organizing and maintaining files and records3. Answering phone calls, responding to emails, and handling inquiries from customers or clients4. Performing general administrative tasks such as data entry, photocopying, and scanning5. Assisting with scheduling appointments and meetings6. Coordinating office activities and operations to secure efficiency and compliance with company policies
Role: Customer relationship executive Inside Showroom work Weekday any one day weekoffSalary 15000 to 18000 pm Based on interview Performance Good incentive upto 30KDay shift only (10.00 am to 7.00 pm)Qualification : +2Work location: ChennaiIntrested candidate immediately : 6381670091
Customer Relationship Communication SkillsCustomer CareCustomer SupportVoice ProcessService MarketingCustomer Service OperationsCSE
To provide qualified leads and book appointments for the sales team, to generate new business. To build effective relationships with potential clients and existing customers, by use of appropriate questioning, clarification and language. To identify and qualify opportunities for cross selling products to generate business and increase profitability. To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues. To support the companys customer service strategy by providing professional and effective services to all customers, to meet expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines. To communicate courteously with all customers by telephone, email and face to face, building positive relationships, and progressing issues and queries to a successful conclusion at the earliest time. To deal appropriately with queries received via the telephone and / or email and provide written or oral responses to confirm the information or outcome To identify renewal opportunities and gather customer information to ensure efficiency of renewal process. To provide line management with reports or information as required. To work as part of a team to achieve the departmental standards. To work together with other departments and divisions within the organisation to identify any process improvements and improve standards, efficiency and profitability. To provide sales support and / or assistance to other team members on product solutions. To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department. To be willing to listen to and support colleagues an