Key Responsibilities:
Outbound Calling:
Making a high volume of calls to potential customers to introduce products or services.
Inbound Handling:
Answering calls from customers interested in products or services, addressing their questions, and guiding them through the sales process.
Product Knowledge:
Developing a strong understanding of the company's products and services to effectively communicate their benefits and features to customers.
Customer Relationship Management:
Building rapport with customers, understanding their needs, and tailoring solutions to meet those needs.
Sales Closure:
Persuading customers to purchase products or services, handling objections, and closing sales deals.
Lead Generation:
Identifying and qualifying potential sales leads for the sales team.
Record Keeping:
Maintaining accurate records of customer interactions, sales transactions, and other relevant information.
Meeting Sales Targets:
Achieving individual and team sales goals and contributing to the overall sales revenue.
Upselling and Cross-selling:
Identifying opportunities to upsell or cross-sell additional products or services to existing customers.
Following Sales Scripts and Processes:
Adhering to established sales scripts and processes to ensure consistency and efficiency.
Staying Updated:
Keeping abreast of product updates, promotions, and industry trends.
Escalation:
Handling customer complaints and escalating complex issues to the appropriate channels.