key responsibilities:
outbound calling:
making a high volume of calls to potential customers to introduce products or services.
inbound handling:
answering calls from customers interested in products or services, addressing their questions, and guiding them through the sales process.
product knowledge:
developing a strong understanding of the company's products and services to effectively communicate their benefits and features to customers.
customer relationship management:
building rapport with customers, understanding their needs, and tailoring solutions to meet those needs.
sales closure:
persuading customers to purchase products or services, handling objections, and closing sales deals.
lead generation:
identifying and qualifying potential sales leads for the sales team.
record keeping:
maintaining accurate records of customer interactions, sales transactions, and other relevant information.
meeting sales targets:
achieving individual and team sales goals and contributing to the overall sales revenue.
upselling and cross-selling:
identifying opportunities to upsell or cross-sell additional products or services to existing customers.
following sales scripts and processes:
adhering to established sales scripts and processes to ensure consistency and efficiency.
staying updated:
keeping abreast of product updates, promotions, and industry trends.
escalation:
handling customer complaints and escalating complex issues to the appropriate channels.