Customer Care Assistant Job Vacancies in Punjab

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

We are looking for a Customer Care Executive to join our team in Mohali. In this role, you will be the first point of contact for our customers and will play a key role in ensuring their satisfaction.Key Responsibilities:- Respond to Customer Inquiries: You'll handle phone calls, emails, and chats from customers, addressing their questions and concerns promptly.- Provide Product Information: Educate customers about our products and services, guiding them to make informed choices.- Resolve Issues: Assist customers in troubleshooting problems, ensuring they receive effective solutions in a timely manner.- Maintain Customer Records: Update and manage customer information in the database, ensuring accuracy for future interactions.- Follow Up: Contact customers to follow up on their queries and confirm their satisfaction with the solutions provided.- Collaborate with Teams: Work closely with other departments to escalate issues that require additional support or resolution.Required Skills and Expectations:The ideal candidate should possess excellent communication skills, both verbal and written, to effectively assist customers. A good command of the English language is essential. You should have a friendly and professional demeanor, demonstrating empathy and patience with customers. Strong problem-solving skills are crucial for addressing and resolving customer issues efficiently. Basic computer skills are needed to manage databases and communicate through various platforms. The position is suitable for candidates with 0 to 6 years of experience. A minimum education level of 12th grade is required. Flexibility in working hours may be necessary based on business needs.

We are looking for a Customer Care Executive to provide excellent support to our customers. This role is ideal for freshers who have completed their 12th grade and are eager to develop their communication skills while working from home in Ludhiana.Key Responsibilities:1. Respond to Customer Inquiries: You will be the first point of contact for our customers, addressing their questions and concerns through phone calls, emails, or chat. Your friendly approach will help create a positive impression.2. Provide Information: You will assist customers by providing accurate information about our products and services, guiding them through their purchasing decisions and ensuring their needs are met.3. Troubleshooting: When customers experience issues, you will troubleshoot their concerns, offering solutions or escalating more complex problems to the appropriate team.4. Maintain Records: You will input customer interactions into our database to keep track of inquiries and resolutions, ensuring that all information is up to date and accurate.5. Follow Up: Following up with customers after inquiries to ensure satisfaction and resolve any outstanding issues will be part of your role, reinforcing our commitment to customer service.Required Skills and Expectations:You should possess excellent verbal and written communication skills to effectively interact with customers. A good understanding of basic computer applications is necessary to navigate our systems easily. You should also be patient, empathetic, and eager to learn, as these qualities will help you excel in customer service. Attention to detail is important to provide accurate and helpful responses.

Job Responsibilities:* Greet and seat customers in a friendly and professional manner.* Present menus and answer questions about food and beverages.* Take customer orders accurately and relay them to the kitchen.* Serve food and drinks promptly.* Check on customers during their meal to ensure satisfaction.* Process bills and handle payments.* Maintain cleanliness of tables, dining areas, and service stations.* Follow food safety and hygiene standards.* Assist team members as needed to provide excellent customer service.Requirements:* Good communication and customer service skills.* Ability to work in a fast-paced environment.* Friendly, positive, and professional attitude.* Ability to stand and walk for extended periods.* Previous restaurant experience is an asset but not always required.

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Join our team as a Customer Associate, where you will play a key role in delivering excellent service to our customers from the comfort of your home in Amritsar. This full-time position is ideal for freshers eager to begin their career in customer support.Key Responsibilities:1. Customer Support: Respond to customer queries via phone, email, or chat. You will address their concerns promptly and ensure their satisfaction with our services.2. Issue Resolution: Take ownership of customer issues and strive to resolve them efficiently. You will work to provide solutions that enhance customer experience.3. Product Knowledge: Familiarize yourself with our products and services. You will provide accurate information to help customers make informed decisions.4. Record Keeping: Maintain detailed records of customer interactions. You will update our systems to ensure all customer information is current and accessible.5. Feedback Collection: Gather customer feedback to help improve our services. Your insights will contribute to our overall goal of providing outstanding customer care.Required Skills and Expectations:Candidates must have completed their 12th grade and have strong communication skills in English and Hindi. You should be comfortable using computers and various online platforms. A friendly demeanor, patience, and a desire to help others are essential. We expect you to be enthusiastic, willing to learn, and able to work independently from home.

We are looking for a Customer Care Executive in Amritsar to provide excellent support to our clients. This entry-level position is ideal for individuals who are enthusiastic about customer service and want to make a positive impact with their communication skills.Key Responsibilities:1. Handle customer inquiries: Respond to customer questions via phone, email, or in-person, ensuring accurate and timely information is provided.2. Resolve issues: Address customer complaints or problems efficiently, working to find suitable solutions that meet their needs.3. Maintain records: Keep detailed records of customer interactions and transactions, ensuring information is updated in our systems.4. Collaborate with teams: Work closely with other departments to ensure a seamless customer experience and escalate issues when necessary.5. Promote products/services: Provide information about our products and services, guiding customers in their choices.Required Skills and Expectations:Candidates should have a positive attitude and strong communication skills. They must be patient and able to handle customer inquiries effectively. Basic computer literacy and familiarity with office software are crucial for managing records and communication. A willingness to learn and adapt in a fast-paced environment is essential. Ideal applicants will demonstrate a commitment to providing high-quality support and maintaining a professional demeanor while dealing with customers. Having a background in customer service is a plus, but we welcome freshers as well.

Job Title : Sales Coordinator Location : Jalandhar Experience : 2 to 5 years Roles & Responsibilities : 1 Coordinate with the sales team and support daily sales activities 2 Handle customer inquiries through calls and emails 3 Prepare customer orders and track delivery status 4 Maintain customer database and records 5 coordinate with other departments for smooth order processing 6 Assist the sales team in meeting sales target Qualifications & Skills : 1 Graduate in B.com / M.com and MBA 2 Basic knowledge of MS excel , word , and email handling 3 Good communication skills 4 Teamwork and customer handling Skills

Key Responsibilities:1. Answer and direct phone calls: The receptionist cum executive assistant will be responsible for answering incoming calls and directing them to the appropriate department or individual.2. Greet and assist visitors: Welcoming visitors to the office, signing them in, and notifying the relevant employee of their arrival.3. Manage office correspondence: Handling incoming and outgoing mail, emails, and faxes, ensuring timely delivery to the intended recipients.4. Schedule appointments and meetings: Coordinating schedules for executives, booking meeting rooms, and sending out meeting invitations.5. Maintain filing systems: Organizing and maintaining physical and digital files to ensure easy retrieval of information when needed.6. Provide administrative support: Assisting executives with tasks like data entry, typing, and document preparation.7. Monitor office supplies: Keeping track of office inventory and ordering supplies as needed to ensure smooth operations.Required Skills and Expectations:1. Excellent communication skills: Ability to communicate effectively with clients, visitors, and colleagues.2. Proficiency in basic office software: Familiarity with word processing, spreadsheet, and email software.3. Organizational skills: Capable of multitasking, prioritizing tasks, and managing time efficiently.4. Professional demeanor: Must maintain a professional appearance and conduct when interacting with others.5. Attention to detail: Accuracy in handling correspondence, scheduling, and other administrative tasks.6. Ability to work independently: Self-motivated and capable of working with minimal supervision.

Key Responsibilities:Coordinate with sales team, clients, and internal departmentsPrepare and share quotations, proposals, and sales documentsFollow up with customers on inquiries, offers, and ordersMaintain sales records, MIS reports, and customer databasesTrack orders from confirmation to dispatch and deliveryCoordinate with accounts for invoicing, payments, and collectionsSupport sales team in achieving monthly and quarterly targetsHandle customer communication via email, phone, and WhatsAppMaintain CRM / Excel sheets and update lead status regularly Skills & Competencies:Good communication & coordination skillsStrong follow-up and organizational abilityProficiency in MS Excel, Word, Email & CRM systemsAbility to multitask and work under pressureCustomer-focused and detail-oriented Preferred Industry Experience:ManufacturingSolar / Power / ElectricalsFMCG / TradingReal Estate / ProjectsB2B Sales environment Working Details:Working Days: 6 days a weekShift: Day shiftReporting to: Sales Manager / Business Head

We are looking for a Customer Care Executive to join our team in Mohali. As a Customer Care Executive, your key responsibilities will include making outbound calls, managing customer inquiries, providing customer support, and building strong relationships with customers. You must have excellent communication skills, be fluent in Hindi , English , punjabi any of these and be able to handle cold calling and customer communication effectively. The ideal candidate will have a 12th pass education and 0-3 years of experience in a customer care role. This is a full-time position based in our office, and we are specifically looking for female candidates to fill this role. If you are passionate about delivering excellent customer service and have the required skills, we would love to hear from you.

About the RoleWe are looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you ll be the first point of contact for our global customers resolving queries, providing product information, and ensuring every interaction leaves a positive impact.Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy.Provide accurate, timely, and effective solutions to customer issues.Maintain a high level of product knowledge to assist customers efficiently.Record and document customer interactions in CRM systems.Collaborate with internal teams to ensure smooth issue resolution.Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.Work in rotational shifts, including night shifts as per business requirements.RequirementsExcellent verbal and written English communication skills clear, fluent, and confident.Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.Strong problem-solving skills and a proactive, customer-first attitude.Willingness to relocate to Mohali (for non-local candidates).Flexible to work in rotational shifts (24/7 environment).

Exciting Opportunity at Teleperformance Mohali!!We're on the lookout for Customer Care Executives to join our dynamic International Voice/Chat Processes!We're Looking For:Exceptional communication and writing skillsWillingness to work in rotational shiftsOpen to both freshers and experienced candidatesSalary: 32kCab facility for girls Eligibility:Undergraduates and graduates can apply!Interview Timings: 11 AM - 5PMWalk-in Interviews at:Teleperformance, Gate 1, Plot A40, Sector 75, Phase 8B, Mohali, PunjabDon't miss this chance to be part of a team that values growth,diversity, and collaboration. Ready to take the next step? Share CV at 6230029562

My Immigrator, a leading immigration consultancy in Mohali, is urgently hiring Study Visa Counsellors. The ideal candidate should have 2 to 5 years of experience in student visa counselling and guiding students for overseas education.Responsibilities:Provide counselling and guidance to students for study visa applications.Handle student queries and explain study abroad opportunities.Assist with documentation and visa filing process.Stay updated with the latest visa policies and requirements.Maintain strong communication with students and parents.Requirements:Minimum 2 years of experience in Study Visa Counselling.Strong knowledge of overseas education and visa filing.Excellent communication and interpersonal skills.Ability to handle student queries confidently.

Sales Coordinators- Female candidatesWe are currently seeking motivated individuals to join our dynamic team as Sales Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Sales Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities: Identifying and prospecting potential clients in the educational sector, particularly schools, colleges, and educational institutions. Creating persuasive proposals, quotes, and presentations tailored to the needs of educational clients. Maintain accurate records of customer interactions, sales leads, and conversions using our CRM system. Handle customer inquiries, provide product information, and resolve issues in a professional and courteous manner. Collaborating on marketing initiatives aimed at promoting our smart solutions to educational institutions. This may include event coordination and executing targeted marketing campaigns. Working closely with various departments such as marketing, product development, and customer service to align sales strategies with overall company objectives. Managing the schedules and appointments of the sales team, coordinating travel arrangements, and organizing sales meetings and events. Receive and respond to sales leads via phone, email, or chat, and coordinate with the sales team to ensure timely follow-up. Address and resolve customer complaints in a timely and satisfactory manner, ensuring customer satisfaction and loyalty.Requirements:- Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.- 1-2 years of experience in a customer-facing role, preferably in sales, customer service, or marketing prefer female candidates.- Excellent communication, interpersonal, and problem-solving skills.- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.- Strong knowledge of electronic products and Smart Education technology Solutions (desirable).- Proficient in CRM software and Microsoft Office applications.Skills & Competencies:- Excellent communication and interpersonal skills.- Strong problem-solving and analytical skills.- Ability to work under pressure and meet sales targets.- Strong customer focus and service-oriented mindset.- Ability to learn quickly and adapt to new products and technologies.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!Job Type: Full-time

Job Title: Chat Process ExecutiveJob Description:We are looking for enthusiastic and motivated individuals for our Chat Process team.The role involves resolving customer inquiries and complaints through chat messages in a professional and courteous manner.Candidates should be able to type quickly and accurately while delivering an excellent customer experience.Fluency in English (written) is a must.The process operates in rotational shifts (day and night).Qualification:12th pass or aboveGood typing speedFluent in English (written and speakingAge: 1835 yearsSalary:12,00015,000 in hand per month (depending on skills and experience)

Position: Customer Service Associate (Male & Female)Experience: Freshers can applyOpenings: 100 PositionsSalary: 1.80 LPA (in-hand)Contact: 9123100318Preferred: Local candidateQualification Required: Diploma / Degree / Certification in ComputersKey Requirements: Good communication and convincing skills in English Basic knowledge of E-mail and MS-ExcelJob Responsibilities: Contact potential or existing customers to inform them about products or services using scripts Answer customer questions regarding products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when required Enter and update customer information in the database Take and process orders accurately Handle customer grievances to maintain the companys reputation Keep records of calls, sales, and other useful information Conduct research to support ongoing lead generation efforts.

We are looking for a dedicated Customer Care Executive to join our team in Amritsar. This is a full-time work-from-home position suited for freshers who have completed their 12th grade. Key Responsibilities:- Responding to Customer Inquiries: You will be the first point of contact for customers, addressing their questions and providing information about our products and services.- Resolving Issues: You will assist customers by troubleshooting their problems and providing solutions to enhance their experience.- Maintaining Records: Its important to accurately document customer interactions, inquiries, and feedback to ensure effective follow-up and service improvement.- Promoting Products: You will inform customers about new products or services that may interest them, helping to drive sales and customer satisfaction.- Enhancing Customer Engagement: You will maintain a friendly and professional demeanor while interacting with customers, ensuring a positive experience.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers effectively.- Problem-Solving Abilities: You should be able to think critically and handle customer complaints efficiently, finding the best solution quickly.- Patience and Empathy: A customer-centric attitude is necessary, as you will need to understand customer needs and provide support with a positive outlook.- Basic Computer Skills: Familiarity with using computers and handling online communication tools is required for this role.- Time Management: You should be able to manage your time effectively to ensure all customer inquiries are addressed promptly.

Job Responsibilities:Make outbound calls to potential customers for Solar rooftop systems, inverters, batteries & gensetsHandle inbound inquiries from leads generated via ads, website, walk-ins, or referralsExplain product details, pricing, subsidies (if applicable), AMC & warrantyQualify leads and schedule site visits / sales engineer appointmentsFollow up with prospects and maintain lead statusUpdate daily call reports and CRM/Excel sheetsCoordinate with sales & technical team for closures Key Skills Required:Good communication skills (Hindi / English / Punjabi preferred)Basic knowledge or interest in Solar / Power / Electrical productsConvincing & negotiation skillsAbility to handle objections and close leadsComfortable with calling targets Preferred Candidate:Experience in Solar, Electricals, Power backup, Gensets, Inverters, Real Estate, Insurance or B2B/B2C salesLocal market knowledge is an advantage Working Details:Working Days: 6 daysShift: Day shiftIncentives: Attractive performance-based incentives

Job Description: Chat Process (BPO)Position: Customer Support Executive (Chat Process)Location: MohaliEmployment Type: Full-time Shift: Rotational Key Responsibilities:Handle customer queries via chat in a professional and timely manner.Provide accurate information and resolve customer issues effectively.Maintain customer satisfaction by ensuring a smooth interaction.Escalate complex issues to the appropriate department when necessary.Adhere to company policies and quality standards.Requirements:Good written communication skills in EnglishTyping speed of 35 WPM with accuracy.Basic computer knowledge and familiarity with CRM tools.Ability to handle multiple chats simultaneously.Willingness to work in shifts, including nights and weekends.Preferred Qualifications:Previous experience in chat support or customer service (preferred but not mandatory).Graduate