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CRM Job Vacancies in Patna

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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Patna
Customer Relationship Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Service Marketing Technical Services Customer Management Voice Support
We are looking for a dedicated Customer Handling Executive to join our team in Patna. This full-time position is ideal for individuals with 0 to 2 years of experience who seek to build a career in customer service. As a part of our team, you will play a critical role in managing customer interactions.Key Responsibilities:- **Customer Interaction**: Engage with customers via phone, email, or in person to understand their queries and provide solutions.- **Issue Resolution**: Identify customer issues and work efficiently to resolve them, ensuring customer satisfaction and loyalty.- **Feedback Collection**: Gather customer feedback to help improve services and report it to the management team for enhancement plans.- **Record Keeping**: Maintain accurate records of customer interactions and transactions, ensuring that all information is up to date.Required Skills and Expectations:Candidates should possess strong communication skills and be comfortable interacting with diverse customers. A positive attitude and willingness to learn are essential. Proficiency in basic computer applications is expected, along with the ability to manage multiple tasks efficiently. Applicants need to demonstrate problem-solving skills and a keen attention to detail. Being a team player who can thrive in a dynamic environment is crucial for success in this role.
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  • Fresher
  • Patna
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
As a Customer Care Executive based in Patna, India, you will be the vital link between our company and our customers. Your role involves providing excellent support and ensuring customer satisfaction while working from the comfort of your home. This position is ideal for freshers who have completed their 12th grade.Key Responsibilities:1. **Customer Support:** Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and resolving issues efficiently.2. **Issue Resolution:** Identify customer problems and provide effective solutions, ensuring high levels of customer satisfaction and loyalty.3. **Product Knowledge:** Maintain thorough knowledge of our products and services to offer accurate guidance and support to customers.4. **Record Keeping:** Document customer interactions and maintain records in our database, ensuring information is up-to-date and accurate.5. **Feedback Collection:** Actively solicit feedback from customers to improve service quality and inform the team about recurring issues.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, to effectively interact with customers. A polite and patient attitude is essential, as well as the ability to handle challenging situations calmly. Basic computer knowledge and proficiency in using various communication tools are expected. Freshers should be eager to learn and adaptable to change, demonstrating a passion for helping others. A strong work ethic and commitment to team goals will also be important in this role.
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  • 0 - 1 yrs
  • 4.8 Lac/Yr
  • Patna
Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills
As an Airport Guest Relationship Executive, you will play a key role in ensuring a positive experience for all guests at the airport. Your responsibilities will include:- **Welcoming Guests**: Greet and assist guests upon their arrival at the airport, providing a warm and friendly atmosphere.- **Providing Information**: Offer clear information about flight schedules, gate locations, and airport services to help guests navigate easily.- **Handling Requests**: Address and fulfill guest requests efficiently, whether it involves guiding them to services or resolving their concerns.- **Assisting with Check-In**: Support guests with the check-in process, ensuring they have all necessary documents ready and that their needs are met.- **Coordinating with Staff**: Work closely with other airport staff, including security and ground services, to ensure smooth operations and guest satisfaction.We expect candidates to have the following skills:- **Communication Skills**: Strong verbal communication skills are essential to interact effectively with guests from diverse backgrounds.- **Customer Service Orientation**: A passion for helping others and a commitment to providing excellent customer service is crucial for this role.- **Problem-Solving Ability**: Ability to think on your feet and come up with quick solutions when challenges arise.- **Team Player**: Willingness to collaborate with colleagues to enhance overall guest experience.Candidates should have completed at least 10th grade and have 0 to 1 year of experience in customer service or a related field. A positive attitude and professional appearance are essential for this role.
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Patna
Air Ticketing Aircraft Maintenance Aviation Customer Service Aviation Security Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Grooming Basic Computer Skills Airline Operations Airport Operation Hospitality Interpersonal Skills Cargo Handling Passenger Handling Ground Management Ticket Booking Customer Relationship Airline Executive Boarding Pass Associate Boarding Pass Checking Airport Ticketing Customer Care
As a Boarding Pass Executive in Patna, you will play a crucial role in ensuring passengers have a smooth check-in experience at the airport. This position is suitable for both freshers and those with some experience, requiring only a 12th-grade education. Key Responsibilities: - **Passenger Check-In**: Assist in the check-in process by issuing boarding passes and ensuring passengers are informed about their flight details. - **Customer Service**: Provide excellent customer service, addressing any inquiries or concerns passengers may have to enhance their travel experience. - **Document Verification**: Ensure all travel documents, such as ID and tickets, are valid and properly checked before boarding. - **Coordination with Staff**: Work closely with airport staff and cabin crew to ensure all processes run smoothly and efficiently. - **Problem Resolution**: Handle any issues that arise, such as flight delays or cancellations, and provide appropriate solutions to passengers.Required Skills and Expectations: Candidates must have strong communication and interpersonal skills to interact effectively with passengers and team members. Attention to detail is essential to ensure accuracy in document verification and check-in processes. A positive attitude and the ability to handle stressful situations gracefully are important. Being a quick learner and adapting to a fast-paced environment will help you succeed in this role. Additionally, being punctual and reliable is key to maintaining smooth flight schedules.
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  • 0 - 6 yrs
  • 3.0 Lac/Yr
  • Female
  • Patna
Knowledge Of Excel Knowledge Of Zoho CRM Clinet Handling CRM Customer Relationship Client Retention Customer Support Marketing Communication
We are looking for a dedicated CRM Executive to manage customer relationships and improve satisfaction. This role is ideal for motivated individuals who enjoy interacting with customers and have a passion for service. Key Responsibilities:1. **Customer Interaction**: Communicate with customers to understand their needs, address inquiries, and resolve issues promptly, ensuring a high level of satisfaction.2. **Data Management**: Maintain and update customer records in the CRM system, ensuring accurate information is available for better service and follow-ups.3. **Reporting**: Prepare reports on customer feedback and interactions to identify trends and areas for improvement, helping enhance the overall customer experience.4. **Collaboration**: Work closely with other teams, such as sales and marketing, to support initiatives aimed at attracting new customers and retaining existing ones.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively engage with customers. Strong attention to detail is crucial for maintaining precise customer records. Candidates must be tech-savvy, with a basic understanding of CRM software and customer service practices. A positive attitude and a proactive approach to problem-solving are essential in this role, as well as the ability to work independently in a remote setting. A commitment to providing outstanding service is expected as you represent the company in all customer interactions. This role is open to females with varying levels of experience, from fresh graduates to those with up to six years in a related field.
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Telecaller - Full Time (Female)

DRR Buildcon Pvt. Ltd.

  • 0 - 5 yrs
  • Boring Road Patna
Good Communication Skills CRM Real Estate Marketing Real Estate Sales Outbound Calling Marketing Communication Inbound Convincing Power Cold Calling
Job Title: Telecaller ExecutiveCompany: DRR Builtcon Pvt. Ltd.Location: Patna, BiharJob Type: Full-TimeSalary: As per company standards + Performance IncentivesJob Description:-DRR Builtcon Pvt. Ltd. is looking for enthusiastic and confident Telecallers to join our real estate team. The candidate will be responsible for calling potential customers, generating leads, and scheduling site visits for our sales team.Responsibilities:-1. Make outbound calls to potential customers.2. Explain company projects and services.3. Generate and qualify leads.4. Schedule meetings and site visits.5. Maintain customer records and follow-up details.6. Handle customer queries professionally.7. Real estate, sales and marketing.Requirements:-1. Good communication skills in Hindi and English (working proficiency)2. Basic knowledge of MS Excel and computer operations.3. Ability to convince and engage customers.4. Prior telecalling or sales experience is preferred but not mandatory.5. Freshers can also apply.6. Only female candidates are eligible.
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Hiring For Sales Manager

DRR BUILDCON PVT.LTD

  • 3 - 5 yrs
  • 3.0 Lac/Yr
  • Boring Road Patna
Customer Relationship Management Skills Marketing Communication Leadership Interpersonal Skills Lead Generation Real Estate Sales
We are seeking a Sales Manager with 3 to 5 years of experience to lead our sales team and drive revenue growth. This full-time position is based in our Patna office on Boring Road. The ideal candidate should be a graduate with a proven track record in sales management.Key Responsibilities include developing strategic sales plans to achieve company goals. You will analyze market trends to identify opportunities for expansion and new customer acquisition. Monitoring team performance is essential, as you will set targets and provide coaching to ensure these targets are met. Building and maintaining strong relationships with clients is crucial, as is presenting products and services to potential customers. Additionally, you will lead the recruitment and training of new sales staff, fostering a motivated and effective sales team.The required skills for this role include strong leadership abilities to inspire your team and drive performance. Excellent communication skills are necessary for interacting with clients and managing team relations effectively. You must possess strong analytical skills to evaluate market data and develop actionable strategies. Additionally, a proactive attitude and problem-solving abilities are essential for overcoming challenges and achieving sales objectives.Candidates should be self-motivated and able to work effectively in a fast-paced environment. A successful Sales Manager will demonstrate passion for sales, a customer-oriented mindset, and a commitment to achieving results.
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  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Patna
Sales & Business Development Client Relationship Management Communication Skills English & Hindi Fluency Lead Generation Target Achievement Customer Handling Convincing & Negotiation Skills Follow-up & Telecalling Membership Sales Front Desk Management MS Office Basic Computer
Soham HR Solutions is hiring on behalf of a reputed Gym & Fitness Center located in Kankarbagh, Patna (Bihar).We are looking for a dynamic, energetic, and presentable Sales Executive who can drive membership sales and represent the brand with confidence.Promote and sell gym memberships to walk-in and potential clientsConduct gym tours for walk-in clients and convert them into paid membersMake follow-up calls and nurture leads to ensure maximum conversionAchieve monthly sales targets consistentlyBuild and maintain strong client relationships for long-term retentionHandle membership renewals and ensure minimum drop-outs Candidate Requirements:Field Detail Language English & Hindi - Fluent (Both Mandatory) Age 20 to 30 Years Personality Smart, Confident & Well-Groomed Appearance Presentable & Good Looking Experience 0-2 Years (Freshers Welcome) Qualification 12th Pass / Graduate Salary & Benefits: Fixed Salary20,000/- per month Incentives Performance based (Extra Earning) Location Kankarbhagh, Patna - Bihar Job Type Full Time Why Join Us:Fixed salary + attractive incentivesFitness industry growing careerEnergetic & young work environmentMonday to Saturday (Sunday Off) How to Apply: Interested candidates can send their updated resume with photo to our email or contact directly. Soham HR Solutions Patna, Bihar
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Hiring Freshers || Field Sales Executive

Fitneter Technology Private Limited

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Bihta Patna
Customer Relationship Retail Sales Marketing Communication Management Skills Technical Sales b2c Marketing
* Conduct field marketing activities at retail locations* Report on sales performance regularly* Generate leads through direct marketing techniques* Collaborate with B2C marketing team for promotions
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Customer Relation Executive (Female)

Nestor Homes Private Limited

  • 1 - 2 yrs
  • Danapur Patna
Customer Relationship CRM Sales Call Quality Call Coordinator Real Estate Sales Real Estate Marketing Real Estate Sales Executive Real Estate
In a real estate context like Nestor Homes, a Customer Relation Executive (CRE) acts as the vital bridge between the company and its buyers, managing the journey from the initial booking to the final handover of the property.Core ResponsibilitiesPost-Sales Management: Handle the Welcome Call after booking and provide regular updates on construction progress.Payment Tracking: Follow up on payment schedules and assist customers with bank loan documentation and disbursements.Conflict Resolution: Act as the first point of contact for customer grievances regarding property features, timelines, or paperwork.Possession & Handover: Facilitate the final site visit (snagging) and manage the legal formalities of registry and key handover.Key SkillsCommunication: Ability to explain complex real estate laws and payment plans in simple terms.CRM Proficiency: Experience with tools like Salesforce or Zoho to track lead status and customer history.Documentation Knowledge: Familiarity with RERA norms, GST in real estate, and stamp duty processes.
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Sales Incharge (Male)

Black Water Private Limited

  • 5 - 11 yrs
  • Patna
Sales Specialist Direct Sales CRM Sales
The Sales Incharge will be responsible for leading a sales team, developing sales strategies, and achieving revenue targets. They will oversee the sales process, manage client relationships, and analyze sales data to identify opportunities for growth.Key responsibilities include leading and motivating the sales team to meet targets, developing and implementing sales plans, conducting market research, and building strong relationships with clients. The Sales Incharge will also be responsible for training and coaching sales staff, monitoring sales performance, and preparing sales reports for management.The ideal candidate will have a minimum of 5 years of experience in a sales role, with a proven track record of meeting or exceeding sales targets. They should have strong leadership skills, excellent communication abilities, and the ability to work well under pressure. A high school diploma or equivalent is required for this position. The Sales Incharge should be detail-oriented, results-driven, and able to work independently.
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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Patna
Sales Skills Client Relationship Management Problem Solving Mortgage Loans Financial Analysis Communication Skills Business Loan Customer Service Housing Loan Loan Processing Home Loans
We are looking for motivated and result-oriented Loan Advisors to assist students/clients in securing education loans. This is a commission-only role with high earning potential. The advisor will work on leads provided by us as well as leads generated independently.
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  • 0 - 2 yrs
  • 50.0 Lac/Yr
  • Patna
Freelance Data Entry Executive Data Entry Operator Work From Home
- Enter and update data into computer systems: The primary responsibility of a data entry operator is to accurately input and maintain data in various computer programs or databases.- Verify accuracy and completeness of data: The operator must ensure that the data entered is correct, complete, and in the right format to maintain data integrity and eliminate errors.- Organize and maintain files and records: Keeping data organized is crucial to easily retrieve and reference information when needed. The operator must file and store data in a systematic manner.- Follow data entry procedures and guidelines: Adhering to specific data entry protocols and guidelines provided by the company ensures consistency and accuracy in data management.- Communicate effectively with team members: Collaboration with other team members may be required to clarify data entry tasks, resolve discrepancies, or ensure data accuracy.The ideal candidate for this position should have a high school diploma or equivalent education, with strong typing skills and attention to detail. They should be proficient in using computer software programs, particularly spreadsheets and databases. The candidate must also be able to work independently, follow instructions accurately, and meet deadlines consistently. Time management skills and the ability to prioritize tasks effectively are also important for this role.
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Assistant Manager CRM

Bhushan International

  • 2 - 4 yrs
  • 3.5 Lac/Yr
  • Patna
CRM Sales SAP CRM Negotiation Skills Problem Solving Team Leader Customer Relationship Complaint Handling Communication
We have vacant of 1 Assistant Manager CRM Job in Patna, Experience Required : 2 Years Educational Qualification : B.Sc, B.Tech, M.B.A/PGDM Skill CRM Sales, SAP CRM, Negotiation Skills, Problem Solving, Team Leader, Customer Relationship, Complaint Handling, Communication etc.
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Sales Executive

Crack Jeeneet

  • 1 - 3 yrs
  • Patna
Communication Telecalling Lead Conversion Sales & Negotiation Follow-up Management CRM Lead Tracking Active Listening Educational Counseling JEE NEET
Sales Executive Admissions (Onsite)About the Role:We are hiring 5 Sales Executives for Crack JEE/NEET to handle admission counseling. The role involves calling leads generated from our ads, convincing parents/students to visit the campus, and converting them into admissions.Responsibilities:Call & follow up with leads from Meta ads.Explain programs (JEE/NEET coaching, residential & day-boarding).Schedule and ensure school visits.Convert inquiries into admissions.Maintain lead records and achieve targets.Requirements:Strong communication & convincing skills.Experience in telecalling/sales preferred.Target-oriented, persuasive & confident.Knowledge of JEE/NEET coaching is a plus.Must work onsite.Compensation:Salary based on skills + incentives on conversions.
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Field Sales Executive

Ecora Bioceuticals Pvt. Ltd.

Direct Sales Selling Skills Field Sales Corporate Sales Customer Relationship Agency Sales Negotiation Skills Marketing Communication Management Skills Channel Sales b2c Marketing
Position: Veterinary AssociateA Veterinary Associate job is to promote and sell pets nutritionists / food supplements product of the company's.Meeting with professionals like doctors, distributors by building strong relationships.Explaining product features and benefits.Meeting sales targets, and distributing product samples. Location: Mumbai / Gujarat / Delhi / Jaipur / Lucknow / Patna / Agartala / Guwahati / Kolkata Qualification: B.Sc (Zoology)/ B. Pharma / B.VSc (Animal Nutrition)Interested candidate can share resume on hr@ecorabioceuticals.inCall or WhatsApp: 91+ 98196 43644
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Area Sales Manager / Executive

Apple Energy Pvt Ltd

Client Management Sales Team Work Field Sales Field Survey Customer Retention Client Relationship Distributor Handling Organizational Management Negotiation Skills Dealer Development Territory Sales Area Sales
Qualification: BE/Diploma (Mechanical/Automobile)/ MBA (In Marketing)Experience: 2-3 years (In Marketing)Languages Known: Regional Language & English*Candidate must have experience in Garage Equipment & Car Care Products.Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associatesCollecting customer feedback and providing updates to senior management.Ensuring compliance with all company, state, and federal laws and regulationsUtilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.Developing and sustaining long-term relationships with customers.Collecting customer feedback and market research.
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Office Assistant Fresher (Female)

Agr Infratech Pvt. Ltd

  • 0 - 3 yrs
  • 1.5 Lac/Yr
  • Kumhrar Patna
Customer Relationship Data Management Internet Office Work Followups
there are mainly two types of work employee, first of all to maintain office attend client & explain about our services and some extra work which will give by the company. if employee want to work in sales & marketing work then also do and earn extra income.
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Manager CRM (2-4 Years) - Female Candidates Preferred

Patliputra Equipment Private Limited

  • 2 - 4 yrs
  • 6.5 Lac/Yr
  • Patna
Customer Relationship Strategic Planning Strategic Communication CRM Strategy Interpersonal Skills
Customer Relationship Manager for JCB
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  • 0 - 3 yrs
  • 2.5 Lac/Yr
  • Patna
CRM Walk in
Customer Relation Executive
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Customer Relation Executive (Female)

Patliputra Equipment Private Limited

  • 1 - 4 yrs
  • 3.0 Lac/Yr
  • Patna
Customer Relationship CRM Walk in
Calling to customers for Product awareness. Follow ups for new customers. Taking after sales and service feedback
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Patna
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Cold Calling Customer Communication Call Center
We are seeking a Customer Care Executive to join our team in Patna, India. This is a full-time role ideal for individuals who are passionate about helping customers and solving their issues. As a Customer Care Executive, your main duties will include addressing customer inquiries, providing product information, resolving complaints, and ensuring overall customer satisfaction. You will communicate with customers through phone, email, or chat, listening carefully to understand their needs and responding promptly to their queries. Key responsibilities include:- **Handling Inquiries**: Address incoming questions from customers to provide clear and helpful information about our services and products.- **Resolving Issues**: Take ownership of complaints by investigating and finding solutions to ensure customer satisfaction.- **Updating Records**: Maintain accurate customer records and document interactions in our system for future references.- **Following Up**: After resolving an issue, you will follow up with customers to ensure they are satisfied with the solution provided.To succeed in this role, you should have strong communication skills and a friendly demeanor. You should be able to work well under pressure and possess problem-solving abilities. Being detail-oriented, you should also have good organizational skills to manage multiple tasks effectively. A minimum of a 12th-grade education is required, and previous experience in customer service, though not mandatory, is a plus. We welcome freshers who are eager to learn and grow in this field.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Patna
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Customer Communication Cold Calling Call Center
As a Customer Care Executive, you will play a key role in providing exceptional service to our customers. You will assist them with inquiries, address concerns, and ensure a positive experience. This is a full-time position offering the flexibility of working from home, ideal for individuals with 0 to 2 years of experience.Key Responsibilities:- **Customer Support**: Respond to customer questions via phone, email, or chat promptly and professionally to ensure clarity and satisfaction.- **Problem Resolution**: Listen attentively to customer issues, identify solutions, and follow up to ensure problems are resolved effectively.- **Product Knowledge**: Maintain a thorough understanding of our products and services to provide accurate information and recommendations to customers.- **Documentation**: Record customer interactions and feedback in the system accurately to help improve service.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to convey information clearly to customers. Problem-solving abilities are essential, as you will need to think critically and provide effective solutions. A positive attitude and patience are crucial in building rapport with customers. Basic computer skills, including familiarity with email and chat platforms, are necessary to perform daily tasks effectively. Finally, a willingness to learn and adapt in a fast-paced environment will contribute to your success in this role.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Patna
Customer Relationship Data Management Time Management Staff Management Community Development Organizational Management Communication System Public Speaking Call Center Computer Operations Recruitment Development Proficiency in English Communication Skills
We are seeking a motivated Back Office Officer to support our daily operations in Patna, India. This role is ideal for candidates with 0 to 2 years of experience and a 12th-grade education, looking to start their career in a dynamic work environment.Key Responsibilities:1. **Data Entry**: Accurately input and manage information in databases, ensuring data integrity and confidentiality are maintained.2. **Documentation**: Organize and maintain company documents, ensuring all paperwork is filed correctly for easy access.3. **Support Operations**: Assist other departments by providing necessary administrative support, enhancing workflow and efficiency.4. **Customer Interaction**: Handle basic customer inquiries and provide assistance through email and phone communication when required.5. **Reporting**: Prepare and generate reports as needed, contributing valuable insights to the management team.Required Skills and Expectations:Candidates should have strong attention to detail, ensuring accuracy in all tasks. Good communication skills are essential for collaborating with team members and assisting customers. A basic understanding of computer applications and data management is necessary. Being organized and proactive in problem-solving is important for success in this role. Candidates should also be willing to learn and adapt to new processes quickly. A positive attitude and teamwork spirit will help create a productive work environment.
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  • Fresher
  • 5.5 Lac/Yr
  • Patna
Passenger Handling Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Guest Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills
As an Airport Guest Relationship Executive in Patna, you will be the first point of contact for passengers, ensuring they have a smooth and enjoyable experience at the airport. This full-time role is perfect for freshers who are eager to develop their customer service skills in a dynamic environment.Key Responsibilities:- **Welcome Guests**: Greet passengers warmly as they arrive and assist them with any inquiries or needs they may have.- **Assist with Check-in and Boarding**: Provide guidance during the check-in process, ensuring that guests understand procedures and have all necessary documentation.- **Manage Customer Queries**: Address passenger concerns promptly and professionally, providing accurate information and solutions to enhance their travel experience.- **Coordinate with Airlines**: Work closely with airline staff to facilitate a seamless experience for guests, including managing any special requests.- **Promote Services**: Share information about airport facilities and services available to guests, including lounges, shops, and dining options to enhance their airport experience.Required Skills and Expectations:Candidates must possess excellent communication skills, with a friendly and approachable demeanor. Basic computer skills are essential for handling check-in systems and customer databases. A customer-oriented mindset and the ability to resolve issues swiftly are important for this role. Freshers should show a willingness to learn and adapt to a fast-paced work environment, ensuring every guest feels valued and assisted during their journey.
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