Call Center Fresher Jobs in Mumbai

We are looking for a motivated Tele Caller to join our team in Borivali East, Mumbai. This full-time position is ideal for individuals with 0 to 2 years of experience who have completed at least the 10th grade.nnAs a Tele Caller, your key responsibilities will include:nn1. Making Calls: You will be responsible for reaching out to potential customers over the phone. This involves introducing our services and gathering valuable information about their needs.nn2. Customer Interaction: Engaging with customers in a friendly and professional manner is essential. You will listen to their inquiries, provide appropriate solutions, and ensure they have a positive experience.nn3. Updating Records: You will maintain accurate records of calls made and customer interactions. This is crucial for tracking progress and following up as needed.nn4. Feedback Gathering: You will collect feedback from customers about our services. This information will help improve our offerings and enhance customer satisfaction.nnTo succeed in this role, you should possess strong communication skills and the ability to engage with different types of people. Being patient and having a good understanding of customer service principles are important. You should also be organized and detail-oriented to keep track of your calls and follow up effectively. If you are enthusiastic about working in a dynamic environment and are eager to learn, we encourage you to apply.

We are looking for a dedicated Telecalling Executive to join our team in Virar West, Mumbai. This role is ideal for freshers eager to kickstart their careers in a dynamic environment.Key Responsibilities:1. Customer Engagement: Make outbound calls to potential clients to introduce and promote services. Engage effectively to build rapport.2. Lead Generation: Identify and gather information about prospective clients to generate leads. Document interactions and update lead status in our system.3. Follow-Up Calls: Conduct follow-ups with leads to ensure effective communication and answer any queries they may have.4. Data Management: Maintain accurate records of calls and customer interactions in our database, ensuring all information is up to date.5. Team Collaboration: Work closely with the sales and marketing teams to align your efforts with ongoing campaigns and objectives.Required Skills and Expectations:Candidates should have completed at least their 12th grade and possess strong communication skills to effectively convey information and engage with customers over the phone. Candidates are expected to be self-motivated, goal-oriented, and possess good listening skills. Familiarity with basic computer operations is preferred. The ability to work well in a team and adapt to a fast-paced environment will be essential for success in this full-time role.

We are looking for a BPO Customer Support Executive to join our team in Malad West, Mumbai. This full-time position is suited for recent graduates eager to start their careers in customer service.In this role, you will primarily handle telecalling tasks, assisting customers with inquiries, resolving issues, and providing information about services. You will work on a rotation shift basis, including night shifts, so flexibility is essential. This position requires you to maintain clear communication with customers and ensure their satisfaction with our services.Key responsibilities include:- Assisting customers through telephone support: You will be the primary point of contact for incoming customer inquiries, ensuring effective communication.- Problem resolution: You will identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.- Documentation: Keeping accurate records of customer interactions and transactions will be essential.Required skills and expectations include:- Strong communication skills: You must have excellent verbal communication abilities to effectively interact with customers.- Problem-solving skills: You should be able to think critically and resolve customer issues efficiently.- Flexibility to work night shifts: Being adaptable is key as you may be required to work during various shifts.This position is office-based in Malad West, Mumbai. As a fresh graduate, this opportunity will provide you with valuable experience in the BPO industry, specifically in a role focused on telecalling and customer service.

Karyaforce *Opening for HDFC LOYALTY Banking process* LEAD GENERATION campaign *Hsc passed can apply now*Salary 13000- 20,000 per month Daily Incentives can earn Shift Timing 9:30 Am to 7:00 Pm All Rotational week-off *Freshers are welcome*Location -Bhandup west 10 min walking distance from stationAnd *Requirement for LOAN WISE Process* Min hsc *6 months to 1 year hard core sale calling experienced*Sal -Upto- 20,000.Shift -general shift

We are looking for a dedicated Telecaller based in Vasai East, Mumbai. This full-time position is ideal for fresh candidates, especially women who have completed their 12th grade. The Telecaller will play a vital role in communicating with customers and promoting our services.Key Responsibilities:1. Customer Engagement: Reach out to potential customers over the phone to inform them about products and services. You will initiate conversations, aiming to build rapport and understand their needs.2. Lead Generation: Identify and qualify leads based on customer responses. Your goal will be to gather relevant information to assist in the sales process.3. Data Entry: Maintain and update customer information in our database. Accurate data entry is crucial for tracking customer interactions and follow-ups.4. Follow-Up Calls: Make regular follow-up calls to ensure customer satisfaction and to answer any queries. Effective communication will help in retaining customer interest and loyalty.Required Skills and Expectations:Candidates should possess strong verbal communication skills in a clear and friendly manner to ensure effective interaction with customers. A basic understanding of sales techniques is desirable but not mandatory. Being proactive, organized, and able to work in a team environment is essential. A professional attitude and a positive outlook will contribute to your success in this role.

As a Tele Caller, you will engage with customers through outbound calls, promoting and explaining various insurance products and services. Your role involves understanding customer needs and providing them with basic information about suitable insurance plans. You will also handle customer queries with politeness and professionalism.Key responsibilities include making outbound calls to potential customers to promote insurance offerings, comprehending their requirements to provide appropriate recommendations, and addressing any questions or concerns they may have about the insurance products. To be successful in this position, candidates must possess a minimum education of 10th pass and ideally be a female applicant. Fluency in Marathi is essential, as it will enable effective communication with local customers. The role requires strong interpersonal skills, an ability to listen actively, and a professional demeanor in managing customer interactions. Freshers are encouraged to apply, as this is a full-time position based in the Vidya Vihar area of Mumbai and involves working in the office.This position requires no specific prior experience but values a willingness to learn and a positive attitude toward customer service. Working days are typically standard weekdays with clearly defined office hours. As the role is customer-facing, candidates should be prepared to work from the office.

Key Responsibilities:Make outbound calls to prospective customers from provided leadsPresent and explain company offerings clearly and persuasivelyFollow up on inquiries and maintain consistent communication with potential clientsHandle objections professionally and close salesMaintain accurate records of calls, customer interactions, and salesProvide feedback on customer preferences, trends, and concernsRequirements: Excellent communication and interpersonal skills Confident, persuasive, and self-motivated Basic computer knowledge (Excel, email,) Ability to handle pressure and work towards targets Previous experience in telesales, customer service, or a similar role is an advantageBenefits:Fixed salaryTraining and growth opportunitiesFriendly and supportive work environment

An inside education counsellor or tele-counsellor relies heavily on phone calls to connect with students, understand their goals, and guide them through the admissions process. Lead Engagement: Call prospective students who have registered interest online to introduce educational programs and courses.Telephonic Profiling: Conduct structured interviews over the phone to understand a student's academic background, career goals, and budget constraints.Virtual Pitching: Deliver clear, engaging pitches about courses, and post-study career opportunities.Relationship Management: Follow up regularly with students and parents via phone and WhatsApp to guide them through documentation and fees.Target Achievement: Meet weekly and monthly call volume, talk-time, and student enrollment targets.Essential Skills for Phone Counselling Excellent Telephone Etiquette: Maintain a warm, clear, and professional tone throughout long calling shifts.Active Listening on Calls: Catch subtle cues, hesitations, or doubts in a student's voice without visual feedback.Objection Handling: Confidently address student doubts regarding fees, course value, and placement guarantees over the phone. CRM Literacy: Log call statuses, notes, and follow-up reminders in CRM software (like LeadSquared, Salesforce, or HubSpot) while speaking.

Generate qualified leads through cold calling, online research, databases, LinkedIn, and other sourcing channels.Identify and connect with potential decision makers across target industries.Conduct outbound calls to understand client requirements.Maintain and regularly update lead and prospect databases.Track lead status, follow-ups, and conversions to ensure effective pipeline management.Coordinate with the Business Development/Sales team to hand overqualified leads.Consistently achieve assigned lead-generation and calling targets.

We are seeking a motivated Sales Executive to join our team in Andheri East, Mumbai. In this dynamic role, you will engage with customers and play a key part in driving sales growth.Key Responsibilities:- Client Engagement: Build and maintain strong relationships with potential and existing clients to understand their needs and offer suitable solutions.- Sales Presentations: Prepare and deliver compelling sales presentations that highlight the benefits of our products or services effectively.- Market Research: Conduct market analysis to identify new business opportunities and stay informed about industry trends.- Sales Reporting: Maintain accurate records of sales activities and strategies to track performance and report to management.Required Skills and Expectations:We are looking for candidates who are graduates with 0 to 4 years of experience in sales or related fields. Strong communication skills are essential, as you will be interacting with customers regularly. A proactive and enthusiastic attitude is crucial for succeeding in this role. Candidates should have good organizational skills and the ability to work well both independently and as part of a team. Familiarity with basic sales techniques and a willingness to learn and adapt to changing conditions will also be advantageous. If you are eager to develop your sales career in a supportive environment, we encourage you to apply.

We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving mindset.Key ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and troubleshooting.Issue Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions efficiently.Data Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM database.Escalation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's experience.Performance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.Requirements & QualificationsEducation: High School Diploma or equivalent required; Bachelors degree is a plus.Experience: 0 to 2 years of experience in a BPO, customer service, or call center environment (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, e.g., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is an advantage.Shift Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.Core Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [e.g., 30 WPM].

SBI, Mumbai, is looking for driven freshers who want to build a long-term career in financial services. Where you'll build sales experience, earn performance-based incentives, and work directly under a Sales Officer. High performers who consistently achieve targets get fast-tracked into confirmed on-roll positions (such as Relationship Manager) with SBI Life.What You'll DoGenerate leads and sell SBI Life insurance products to individuals and familiesBuild and manage your own client baseMeet monthly sales targets with mentorship and training supportAttend structured training on products, compliance, and sales techniquesAnalysing clients' needs and providing advice on the type and amount of insurance coverage they should purchase.Reviewing clients' policies regularly to ensure that they are still adequate and making recommendations for changes as needed.Helping clients file claims and ensuring that they receive the full benefits of their coverage.What You'll GetCommission + incentive-based earnings from day oneStructured training and mentorship from an experienced Sales OfficerA clear, merit-based path to a confirmed, salaried role at SBI Life after achieving target milestonesCertification and licensing support (IRDAI)Who We're Looking ForFreshers or early-career candidates, graduate preferredStrong communication and interpersonal skillsSelf-motivated, target-driven mindsetWillingness to work on a performance/commission basis initiallyThis is a sales role, only apply if you are aligned with the same.Benefits:Flexible scheduleHealth insuranceLife insuranceWork from homeWork Location: Hybrid remote in Mumbai, Maharashtra

# URGENT HIRING - BPO PROCESS MALAD AM GLOBAL HIRE is hiring candidates for an urgent BPO requirement in Malad, Mumbai.### Job Details Location: Malad, Mumbai Role: Customer Service / Sales / Voice Process Qualification: HSC / Graduate Experience: Freshers & Experienced candidates can apply Salary: 15,000 - 30,000 per month + Incentives Shift: 9 AM - 6 PM / 10 AM - 7 PM / 11 AM - 8 PM Weekly Off: As per process Joining: Immediate Joiners Preferred### Candidate Requirements* Good communication skills* Basic computer knowledge* Good customer-handling skills* Candidates should be comfortable working in a BPO environment* Freshers and experienced candidates are welcome* Candidates from nearby areas preferred### Why Join? Attractive salary + incentives Multiple career opportunities Immediate hiring Growth opportunities Friendly work environment Call / WhatsApp: 7984905245 Interested candidates can apply now.AM GLOBAL HIRE*Recruitment & Staffing Solutions*

Make outbound calls to prospective property buyers.Explain real estate projects, pricing, amenities, and offers.Understand customer requirements and qualify leads.Generate and maintain prospective customer leads.Follow up regularly with interested customers.Schedule and coordinate property/site visits.Maintain accurate customer and lead recordsCoordinate with the sales team for qualified leads and site visits.Achieve daily, weekly, and monthly calling and lead-generation targets.Handle customer queries and objections professionally.

We are looking for a motivated Back Office Manager to join our team in Masjid Bunder, Mumbai. This full-time position is an excellent opportunity for freshers who have completed their 12th grade and are eager to grow in a supportive work environment.Key Responsibilities:1. Administrative Support: Assist in daily office tasks including filing documents, managing schedules, and coordinating meetings to ensure smooth operations.2. Data Management: Maintain and organize important records and databases, ensuring all information is accurate and easily accessible for team members.3. Communication: Serve as a point of contact for internal teams, relaying messages and facilitating communication to promote teamwork and efficiency.4. Inventory Management: Monitor office supplies and inventory, placing orders as needed to ensure that all necessary materials are available.5. Customer Service: Handle inquiries and requests from clients and customers in a friendly and professional manner, helping to resolve issues as they arise.Required Skills and Expectations:Candidates should possess strong organizational skills and attention to detail. Flexibility and the ability to adapt to various tasks are essential, as is a willingness to learn new skills. Effective communication is crucial, along with proficiency in basic computer applications such as Microsoft Office. The ideal candidate will demonstrate a positive attitude and a commitment to teamwork, contributing positively to our office environment. Female candidates are preferred for this role.

Job description:Job SummarySiddhi Filter Media is looking for a proactive and research-driven Telecaller cum Inside Sales Associate. This is not a simple calling job it involves Market Research (R&D) to identify new industrial sectors and Strategic Cold Calling to build business relationships. You will play a key role in identifying potential B2B clients and converting them into sales leads.Key Responsibilities1. Telecalling & Outreach (Core Role):Conduct high-volume outbound cold calls (Daily Target: [e.g., 60-80] calls) to industrial prospects.Deliver professional sales pitches for our filtration products (Air, Liquid, and Solid filter media).Navigate through gatekeepers to connect directly with Purchase Managers and Technical Heads.Handle customer objections confidently and provide accurate product information.2. Market Research & R&D:Conduct daily research to identify new industries (Pharma, Chemical, Food, Oil & Gas) that require filtration solutions.

As a Telesales Executive, you will be responsible for generating sales through outbound calls and building strong relationships with potential customers. You will play a key role in increasing sales and customer engagement.Key Responsibilities:- Make Outbound Calls: You will reach out to potential clients to introduce our products or services and provide information to help drive sales.- Follow Up on Leads: After initial contact, you will follow up with leads to maintain interest and answer any questions they may have.- Understand Customer Needs: It is essential to listen to customers and understand their needs to offer appropriate solutions.- Achieve Sales Targets: You will be expected to meet monthly sales goals by effectively promoting our offerings and closing deals.- Maintain Customer Records: Keeping accurate records of customer interactions and sales progress is important for tracking performance and follow-ups.- Provide Excellent Customer Service: Ensuring customer satisfaction through friendly and professional communication is key to building long-term relationships.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential for effectively engaging with customers.- Persuasive Ability: You should be able to persuade and influence customers through conversation.- Basic Computer Skills: Familiarity with computer systems and software for documenting calls and sales is necessary.- Team Player: Collaboration with colleagues and adherence to team goals and objectives is important.- Positive Attitude: A proactive and positive attitude towards work and the ability to handle challenges gracefully is expected in this role.

No Targets No PressureHandle Customer Calls and Enquiries.Call Back Customers to Understand Their Requirements and QueriesProvide Accurate Information and Suitable SolutionResolve Queries Over the CallMaintain and Update Customer Details and Enquiry DataFollow Up with Customer Whenever Required

We are looking for a dedicated Tele Sales Officer to join our team in Mumbai. In this role, you will be responsible for reaching out to potential customers and promoting our products or services. Your primary focus will be on generating sales and building strong relationships with clients over the phone.Key Responsibilities:- Contact potential customers: You will make calls to individuals or businesses to introduce our products or services and gauge their interest.- Explain product benefits: It is essential to clearly communicate the features and advantages of our offerings, helping customers understand how they can meet their needs.- Handle customer inquiries: You will answer any questions or concerns potential customers may have, providing them with the information necessary to make informed decisions.- Achieve sales targets: You will be expected to meet daily, weekly, or monthly sales goals, demonstrating your ability to drive results through effective communication.- Maintain accurate records: Keeping detailed records of calls, customer interactions, and sales progress is necessary for tracking performance and improving strategies.Required Skills and Expectations:- Strong communication skills: You should be able to convey information clearly and persuasively over the phone.- Customer service orientation: A friendly and approachable demeanor is crucial for building rapport with clients.- Goal-oriented mindset: A focus on achieving targets and overcoming challenges is essential for success in this role.- Basic computer skills: Familiarity with using computers to enter data and manage records is needed.- Team player: You should be willing to collaborate with colleagues and contribute to a supportive work environment.

As a BPO Telecaller, you will play a vital role in connecting with customers and providing them with information about our services. Your primary focus will be on effective communication and helping to resolve customer inquiries.Key Responsibilities:- Customer Calls: Reach out to customers via phone to inform them about products and services. Engaging with customers directly is essential to understanding their needs.- Address Inquiries: Answer customer questions and provide detailed explanations of services. You must be knowledgeable about our offerings to assist customers effectively.- Data Entry: Record customer interactions and update information in our database accurately. Keeping track of conversations helps maintain quality service.- Feedback Collection: Gather customer feedback to improve services. Listening to customers can help us enhance our offerings and customer experience.- Follow-Up: Make follow-up calls to ensure customer satisfaction and resolve any outstanding issues. This shows customers that we value their opinions and are dedicated to their needs.Required Skills and Expectations:- Strong verbal communication skills are important for explaining services clearly.- A professional and friendly attitude is essential for creating positive customer interactions.- Basic knowledge of computers and data entry is necessary to keep accurate records.- Ability to work in a team and co-operate with colleagues for effective service delivery.- A high level of patience and problem-solving skills will help you handle challenging customer situations.- Being punctual and responsible in meeting work commitments is crucial for a smooth workflow.

We are looking for a Customer Service Associate to join our team in Mumbai. This position is ideal for individuals with 0 to 3 years of experience, including those who have completed their 10th grade. If you enjoy helping others and have good communication skills, this role could be a great fit for you.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering queries and providing information about products and services. This helps ensure customer satisfaction and builds trust.- Manage Customer Complaints: Address and resolve complaints effectively, ensuring all issues are handled professionally. This is crucial for maintaining a positive customer experience.- Process Orders and Transactions: Help customers place orders and process payments, ensuring accuracy in every step. This contributes to a smooth transaction experience.- Maintain Customer Records: Update and manage customer information in the database, ensuring all records are current and accurate. This is important for future reference and service delivery.- Provide Product Knowledge: Share knowledge about products and services with customers, helping them make informed decisions and enhancing their experience.Required Skills and Expectations:- Strong communication skills are essential for effectively interacting with customers.- Patience and empathy are important traits to understand and address customer concerns.- Basic computer skills are needed to manage customer data and use relevant software.- A positive attitude and willingness to learn are expected, as this role involves continuous improvement and adaptation.- Teamwork is important, as you will work closely with colleagues to deliver excellent service.