Call Center Executive Graduate Jobs in Mumbai

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - **Customer Interaction:** Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - **Problem Resolution:** Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - **Information Management:** Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - **Feedback Collection:** Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

ResponsibilitiesPlease do not source Muslim candidates, as the hiring manager already has many in her team. Having too many from one community can make it hard to manage leaves during festivals.The client is hiring three Customer Service Executives:Executive (1-2 years): Fluent in English and Telugu.Candidate will be on third party payroll.We can also source candidates completed HSC, with 2-3 years of experience in customer service roles and with excellent communication skills. Also candidates who have completed their degrees through correspondence can be considered.6 Days working - Monday to SaturdayShift timing: 9:30 am to 6:30 pm

Sales & Lead Generation: Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services. Understand customer needs and recommend suitable products/services. Help customers take online loan journeys and get loan sanction letters. Achieve and exceed monthly sales targets. Customer Service & Management: Handle customer inquiries, providing appropriate solutions and alternatives within the time limits. Process customer orders, ensuring all information is accurate. Keep records of customer interactions, transactions, comments, and complaints. Product Knowledge: Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers. Educate customers about the features and benefits of products and services. Team Collaboration: Work closely with team members to ensure consistent high-quality service and to share best practices. Attend team meetings and training sessions. Data Management: Maintain accurate records of calls made and specify the outcome on each call. Update customer records in the company's database as required. Compliance: Adhere to all company policies, procedures, and ethical standards. Ensure compliance with data protection regulations.

Job Related Skills Proficient in Call center applications Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Languages Known: English, Hindi, Marathi preferably Guajarati also

Office Location : HSR Layout, 7th Sector, Bengaluru.Office Timing : 10:00 am to 7:00 pm.Working Days : Wednesday to Monday (Tuesday Off).Language Known: Hindi, English.Main Responsibilities Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Enter and update customer information in the database. Has the ability to deal with CRM systems. Handle grievances to preserve the companys reputation. Go the extra mile to meet sales quota and facilitate future sales. Keep records of calls and sales and note useful informationRequired Skills & Experience 0-1 years of work experience preferably in telesales Proven experience as telesales representative or other sales/customer service role. Proven track record of successfully meeting sales quota preferably over the phone Ability to learn about products and services and describe/explain them to prospects. Fluency in English and Hindi. Local language is an added benefit. Excellent communication and interpersonal skills. Outstanding negotiation skills with the ability to resolve issues and address complaints

Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

provide customer support, resolve customer queries

Mumbai, Bhayander

Job BriefWe are seeking a dedicated Telecaller to join our team and assist us in improving our customer service and sales.The Telecallers responsibilities include answering incoming calls, making outgoing calls to prospective customers, and documenting customer inquiries.Our ideal candidate is an excellent communicator, able to handle calls promptly and professionally.

Hiring for nutraceutical company

We are Looking for Tele Calling Executive.

VERY Urgent requirement for Tele callers. Salary : 13k - 17k in hand+ incentivesHsc passed and graduate fresherTiming 9:30am to 6:30pm. Location : Bhandup , Sakinaka, Thane Majiwada* Average English Communication still* Need Immediate joinersInterested candidates can call or WhatsApp on 7039670501 shantib.stahr@gmail.com

Greetings!!!Company Name: CREDEASE SOLUTIONS PVT LTDLocation: Goregaon WestRole: Tele callerQualification: High school diploma or equivalent. A degree in any field is preferred.Experience: Previous experience in tele calling, sales, or customer service is advantageous but not mandatory.Job Summary:As a Tele caller at our loan service provider company, you will be responsible for reaching out to potential and existing customers to promote our loan services. Your primary goal is to convert leads into successful loan applications while ensuring a high level of customer satisfaction.Key Responsibilities:*Outbound Calling: Make outbound calls to potential and existing customers to inform them about our loan products and services.*Lead Conversion: Identify customer needs and provide appropriate loan products to meet their requirements.*Customer Engagement: Build and maintain positive relationships with customers to ensure repeat business and customer loyalty.*Follow-ups: Conduct follow-up calls to ensure documentation and application processes are completed smoothly.*Documentation: Assist customers in filling out loan applications and gathering required documentation.*Problem Resolution: Address customer inquiries and resolve any issues related to loan applications and processes.*Data Management: Maintain accurate records of customer interactions and update the CRM system regularly.*Sales Targets: Meet or exceed monthly sales targets and performance metrics.Qualifications:*Education: High school diploma or equivalent. A degree in any field is preferred.*Experience: Previous experience in telecalling, sales, or customer service is advantageous but not mandatory.*Communication Skills: Excellent verbal communication skills in [Specify Language(s)].*Customer Orientation: Strong customer service skills and the ability to handle objections effectively.*Sales Acumen: Basic understanding of sales techniques and the ability to close deals.

We are looking for 10 tele-calling executive Posts in Mumbai, with deep knowledge in Pharma industry. Having experience of Voice Process, Cold Calling, Call Center is advantageous. Required Educational Qualification is: Any Vocational Course, Diploma in Pharma (medicines), Advanced / Higher Diploma in Pharma (Medicines), Other Bachelor Degree, B. Pharma.We are looking for Part-timer and Full Timers.

Required Telecallers / Agents - 100Tata capital Personal loan process for lead generation process Salary upto 13k to 15k in hand depending on interviewAverage to Good communication requiredExperience AND Fresher Graduate + HSC Lead generation processLocation: chandivaliAge 18 to 35Male and Female Dont higher regular student

Key Responsibilities:Conduct outbound calls to prospective customersIntroduce our products/services and highlight their benefitsQualify leads and effectively handle objectionsClose sales and achieve targets consistentlyMaintain accurate records of interactions in our CRM systemRequirements:Proven experience in telesales or a similar roleExcellent communication and negotiation skillsAbility to work well in a fast-paced environmentGoal-oriented mindset with a strong drive to succeedProficiency in basic computer applications

To attend the service call of the existing clients of travel company

Candidates should have experience in international process for interacting with customers