Call Center Agent

Sales & Lead Generation:

— Make outbound calls to potential customers who have dropped leads on digital

channels to promote auto loan products and services.

— Understand customer needs and recommend suitable products/services.

— Help customers take online loan journeys and get loan sanction letters.

— Achieve and exceed monthly sales targets.

Customer Service & Management:

— Handle customer inquiries, providing appropriate solutions and alternatives within

the time limits.

— Process customer orders, ensuring all information is accurate.

— Keep records of customer interactions, transactions, comments, and complaints.

Product Knowledge:

— Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI,

Tenure and other promotional offers.

— Educate customers about the features and benefits of products and services.

Team Collaboration:

— Work closely with team members to ensure consistent high-quality service and to

share best practices.

— Attend team meetings and training sessions.

Data Management:

— Maintain accurate records of calls made and specify the outcome on each call.

— Update customer records in the company's database as required.

Compliance:

— Adhere to all company policies, procedures, and ethical standards.

— Ensure compliance with data protection regulations.

• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Sc, B.Tech/B.E)

• Role

  Call Center Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Ramdev Plaza / CMI, 301/302, Western Express Hwy, above Maruti Nexa Showroom, Kashimira, Mira Road E