Call Center Agent

VQualify

sales & lead generation:

make outbound calls to potential customers who have dropped leads on digital

channels to promote auto loan products and services.

understand customer needs and recommend suitable products/services.

help customers take online loan journeys and get loan sanction letters.

achieve and exceed monthly sales targets.

customer service & management:

handle customer inquiries, providing appropriate solutions and alternatives within

the time limits.

process customer orders, ensuring all information is accurate.

keep records of customer interactions, transactions, comments, and complaints.

product knowledge:

stay up-to-date with loan products features, benefits, pricing, rate of interest, emi,

tenure and other promotional offers.

educate customers about the features and benefits of products and services.

team collaboration:

work closely with team members to ensure consistent high-quality service and to

share best practices.

attend team meetings and training sessions.

data management:

maintain accurate records of calls made and specify the outcome on each call.

update customer records in the company's database as required.

compliance:

adhere to all company policies, procedures, and ethical standards.

ensure compliance with data protection regulations.

• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Sc, B.E, B.Tech, Any Bachelor Degree

• Role

  Call Center Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Ramdev Plaza / CMI, 301/302, Western Express Hwy, above Maruti Nexa Showroom, Kashimira, Mira Road E