Call Center Executive Fresher Jobs in Mumbai

We are looking for a BPO Customer Support Executive to join our team in Malad West, Mumbai. This full-time position is suited for recent graduates eager to start their careers in customer service.In this role, you will primarily handle telecalling tasks, assisting customers with inquiries, resolving issues, and providing information about services. You will work on a rotation shift basis, including night shifts, so flexibility is essential. This position requires you to maintain clear communication with customers and ensure their satisfaction with our services.Key responsibilities include:- Assisting customers through telephone support: You will be the primary point of contact for incoming customer inquiries, ensuring effective communication.- Problem resolution: You will identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.- Documentation: Keeping accurate records of customer interactions and transactions will be essential.Required skills and expectations include:- Strong communication skills: You must have excellent verbal communication abilities to effectively interact with customers.- Problem-solving skills: You should be able to think critically and resolve customer issues efficiently.- Flexibility to work night shifts: Being adaptable is key as you may be required to work during various shifts.This position is office-based in Malad West, Mumbai. As a fresh graduate, this opportunity will provide you with valuable experience in the BPO industry, specifically in a role focused on telecalling and customer service.

We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving mindset.Key ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and troubleshooting.Issue Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions efficiently.Data Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM database.Escalation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's experience.Performance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.Requirements & QualificationsEducation: High School Diploma or equivalent required; Bachelors degree is a plus.Experience: 0 to 2 years of experience in a BPO, customer service, or call center environment (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, e.g., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is an advantage.Shift Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.Core Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [e.g., 30 WPM].

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This full-time position is open to female candidates who have recently completed their 12th grade and are eager to start their career in customer service while working from home in Mumbai.Key Responsibilities:- Answering Customer Inquiries: You will respond to customer questions via phone, email, or chat, providing accurate information about our products and services.- Resolving Issues: You will help customers with any problems they may encounter, ensuring their issues are addressed promptly and effectively.- Maintaining Customer Records: You will update and manage customer information in our databases, ensuring all records are accurate and up to date.- Providing Product Knowledge: You will familiarize yourself with our offerings to assist customers effectively and recommend products that fit their needs.- Following Up with Customers: You will contact customers after resolving their inquiries to ensure satisfaction and provide any further assistance if needed.Required Skills and Expectations:- Candidates must have completed 12th grade; freshers are welcome, and training will be provided.- Strong communication skills are essential, both verbal and written, to interact clearly with customers.- A positive attitude and patience are crucial in handling customer concerns and providing excellent service.- Basic computer skills are necessary for navigating software and managing customer databases.- A proactive approach to problem-solving and the ability to work independently in a remote environment are expected.

Hello ConnectionsThis is HR Rekha+91 93072 78559And below are the MNC's I m hiring All are Banking Processes /technical/non voice/Email chat Job location:MumbaiMax Age - 55 , DOJ : immediately joinning Excellent communication skills in English HSC /Grad with minimum 6 months of International experience all can apply *If in case you are not interested please spread my number to one who is in need of jobThanks and Regards*HR Rekha+91 93072 78559

Handle customer queries via phone, email, chat, or social mediaResolve customer complaints efficiently and professionallyProvide accurate information about products, services, and policiesMaintain records of customer interactions and transactionsEscalate unresolved issues to the concerned departmentFollow up with customers to ensure issue resolutionMeet response time and customer satisfaction targetsCoordinate with internal teams for smooth customer support operationsMaintain professionalism and empathy during customer interactions

Job Title: TelecallerResponsibilities:Make calls to customersExplain products/servicesHandle customer queriesGenerate leads or salesMaintain call recordsRequirements:Good communication skillsBasic computer knowledgePositive attitude

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - Customer Interaction: Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - Problem Resolution: Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - Information Management: Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - Feedback Collection: Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

We are looking for a highly motivated Telecalling Executive to join our team in Mumbai. This is a part-time work-from-home position ideal for someone starting their career.Key Responsibilities:- Conduct Outbound Calls: Make calls to potential customers to promote our products and services, ensuring a friendly and professional interaction.- Gather Customer Information: Collect important details from customers that will help in understanding their needs and preferences, aiding in better service delivery.- Follow Up on Leads: Reach out to leads that have shown interest in our offerings, assisting in converting them into actual sales.- Maintain Call Records: Keep accurate records of calls made, customer interactions, and outcomes to provide feedback and improve future calls.- Respond to Inquiries: Address any questions or concerns from customers promptly and provide accurate information to enhance customer satisfaction.Required Skills and Expectations:- Strong communication skills in English or Hindi, both spoken and written, to interact effectively with customers.- Basic computer literacy, enabling efficient use of calling tools and record-keeping software.- A positive attitude and a willingness to learn, bringing enthusiasm to each call and interaction.- Ability to work independently with minimal supervision, managing time effectively to meet daily targets.- A keen interest in sales and customer service, demonstrating a desire to assist customers and close deals. This role is perfect for fresh graduates or those looking to build experience in the telecalling field.

How to Apply:Whatsapp you CV at: +1 (249) 201-5069We are seeking a detail-oriented and reliable Account Assistant to join our team on a remote basis. This role is ideal for someone who is organized, comfortable working independently. The selected candidate will assist with daily financial tasks and ensure accurate record-keeping while working from home.Key Responsibilities:Maintain and update financial recordsAssist with accounts payable and accounts receivableSupport payroll processingPerform general administrative tasksCompensation & Benefits:Competitive weekly payFlexible working hoursWork-from-home convenience+12492015069 Send your CV here

Job Title Tele Marketing Executive Salary - 15000 T0 25000 K Per MonthCompany: Plumeria International Destination Management Pvt. Travel & Destination Management Company (9+ years) Job Summary:The Tele Marketing Executive will be responsible for promoting company services, engaging with customers, and supporting business development through effective communication.Key Responsibilities: Call and engage potential customers to promote travel services Explain company offerings clearly and professionally Generate leads and support business development activitiesRequirements: Good communication skills in English and local language Freshers are welcome (training will be provided) Confident, polite, and customer-focused attitude

Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

Process: AXIS bank - Customer Service / Cross Sales Requirement:- HSC / Graduates can apply - Compulsory English communication - Experience/ Fresher can apply- Salary 16000 inhand and travelling allowance - Rotational weekoff - 2 rounds of interviewHow to Apply ?Contact For More InformationHR Akshada - 9822472894

Urgent Hiring for: -Customer Service Executive/lead generation fresher or 6 months experience's Good and Fluent English Communication Salary: - up to 25k CTC Location: - Vikhroli West Age: - up to 35 age Qualification: - HSC and graduate Rotational week off

*LINGUISTIC GIRLS ONLY*VERY Urgent requirement in *EUREKA FORBES VIDEO CALL EXECUTIVE*... *Salary 42000 Gross, 40000 inhand*.Timing 9am to 6pm.10am to 7pmRequirement: *2 video call Representative* *HSC* Language:*MALAYALAM+ENGLISH**Good English Comm skill and minimum 6 months Any sales experience*.

*REQUIREMENTS* :-*ICICI Bank, Tata Capital, Standard Chartered, Yes bank* - Credit card & Personal Loan, Home Loan, Education Loan Gold Loan Lead Generation.- Average,Basic,Good/ Excellent English communication skills.- Outbound Lead Generation Process.- HSC passed Mandatory.- Experience/Fresher both Apply.- Male /Female both Apply.- Age- 18 years +- Shifts (9:30 AM- 7 PM), 6 days working, (Sun fixed Off).*Salary:*- Basic/Average:- *14k in hand* to *15k in hand* + Incentives. - Good :- *16k in hand* to *18k in-hand* + Incentives. - Excellent/ Fluent :- upto *21k in-hand* + Incentives.*Walk-in Interview:*Time : 10:30 AM - 5 PM Monday to Saturday*Interview Address* :-Athena Bpo Pvt Ltd.3rd floor,Urmi Corporate Park, Solaris D wing,near *L&T Gate no 6* bus stop,Opp Sanofi bldg. Sakivihar Road, Powai Andheri East Mumbai -72.*Contact* 8104699873*BEST BUS ROUTE* Andheri East: 185,422,396 etc.Ghatkopar West: 427

Hiring Now Call Center Sales Agents (International Process US Shift)Location: Andheri, Mumbai (Work from Office)Company: United ConnectionsRole:Were looking for confident, target-driven Sales Agents to join our international call center team.What Youll Do:Make outbound calls to US customersPitch, persuade, and close salesHit targets and earn incentivesYou Should Have:Good English communication skillsOutbound sales / international BPO experience preferred / Freshers are welcomeWillingness to work Night Shift (US Hours)Perks:High IncentivesMondayFriday Weekends Off

Approach the Clients and understating their product needs via calls andmails.Mail the inventory list as per customization by coordinating with TeamHead/HOD.Price negotiation and quotation sharing.Closing the deal.After sale service (KYC/Consignment follow up).Payment follow up and Recovery. (If any)Co-ordinating meetings for department heads.Processing company invoices / Provided answers to customer questions viaphone and email, typically within appropriate time.Managing internal operational standards and productivity targets.Preferred candidate profile: A candidate should have good command onEnglish Language, the candidate should be comfortable for Night Shift.A candidate should have Good communication skills, Presentation skill,Sales Tactics and Capabilities.Job Type: Full-time ( 8:00 PM to 5:00 AM)Salary: 25,000.00 - 45,000.00 per month (depending on your last drawnsalary and Experience)Schedule: Night shift (US shift) ( Mon-fri)

Key Responsibilities in the BPO Sector:Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.