Call Center Executive Graduate Jobs in Gurgaon

Job Title: Call Centre Agent - Wellness & Beauty IndustryLocation: Gurugram Udyog Vihar Phase 5Job Type: Full-timeReports to: Call Centre TL/Call Centre ManagerJob OverviewWe are seeking a passionate and customer focused Call Centre Agent to join our team in the wellness and beauty industry. You will be responsible for answering customer inquiries, providing expert advice on skincare, beauty products, and wellness solutions, and ensuring a positive experience for our clients.Key Responsibilities:-1. Respond to inbound and outbound calls related to health, wellness, and beauty products, services, and supplements.2. Assist with booking appointments at clinics and provide information about services based on customer needs and address and resolve issues & queries regarding bookings, clinic locations, and service concerns.3. Educate customers on new product launches, promotions, upcoming offers and wellness discounts.4. Maintain accurate records of customer interactions, preferences, and feedback.5. Ensure customer satisfaction by providing timely and professional solutions.6. Collaborate with teams (e.g., Sales, Marketing, Operations, Quality & Trainings) to meet customer needs and improve services.Qualifications High school diploma or equivalent; college degree in any stream. (Preferred BSC. - Beauty, wellness, or a related field preferred. Previous experience in a customer service or any call centre role would work. (Preferably in the beauty or wellness industry). Strong verbal communication skills with a warm, engaging, and professional tone. Knowledge of skincare, beauty products, or wellness supplements is highly desirable. Ability to empathize with customers and offer tailored solutions to their needs. Excellent problem-solving and conflict resolution abilities. Comfortable using customer service software and basic computer applications.Soft Skills & Abilities1. Empathy: Build trust, Active Listening: Understand needs, Clear Communication, Simplify explanations, Patience: Stay calm, Problem - Solving, Sensitivity: Respect privacy, Adaptability: Adjust to changes, Professionalism: Be honest and accurate.These skills are required foster trust and strong client relationships.Benefits Competitive salary and performance - based incentives. Health, wellness, and beauty product discounts. On the job Training on the latest beauty and wellness trends. Opportunities for career growth and development. Salary - 25000/- to 35000/- + IncentivesIf you have a passion for beauty, wellness, and customer service, apply today to join our team and help others feel their best!

*Responsible to connect with clients over the call for order updates*Educate customers about product features, services, and promotions to enhance their understanding and utilization, thereby fostering long-term engagement.*Resolve the queries and process the order of interested customer ,product delivery confirmation and return update*Document customer feedback and insights to identify trends, common issues, and areas for improvement in products or services.*Maintain data

Hiring for 3 candidates for Operations executives Jobs in Gurugram / Gurgaon, Haryana,good english communication,Computer, for Freshers,Required Educational Qualification is : B.A, B.C.A, B.Com, B.Sc with Good knowledge in good English communication,Computer knowledge etc.

Role and Responsibilities :Initiating sales with potential customers over the phone.Asking inquiries to interact with customers and keep the speech communication going.Listening to the customers' has to generate repeat sales.Gathering and documenting client info, payment ways, purchases, and reactions to products.Keeping up thus far on all products and informing customers of recent products.Answering customers' queries on the product.Meeting sales quotas.Telesales Representative Requirements:Excellent communication skills.Creative thinking skills.The patience and skill to interact with customers in speech communication.Good sales ability.Working data of relevant pc software systems.Excellent social and drawback finding skills.The ability to handle rejection and stress in soliciting customers.

Assisting in the setting of targets/goals for individuals as well as for teams.Answering the queries of staff and providing guidance and timely feedback.Hiring and onboarding new employees.Reporting upper management on problems and issues.Preparing performance reports on a monthly and annual basis.Good Communication Skills Energetic, confident70%-Email Communication30%-CallingEnglish SpeakingEnglish WritingAnticipating escalation and taking over calls whenever needed

Job Description Managing Crew help desk and providing resolutions to crew Establishing communication with the absconding or not reachable crew Updating and Resolving Deployer Tickets assigned to them within defined TAT Crew emergency contact verification Conforming proposed TI by taking crew availability Scheduling and confirming RE-TI by taking crew availability Updating Contact Centre activities in Deployer/Recruiter Providing training to crew on Mobile App timesheet functionality Ensuring crew fill their monthly timesheets via mobile app and resolving crew queries Reporting and coordinating with technology team for issued faced by crew in Timesheet Scheduling HSE call by taking crew availability Collecting Crew vaccination status from Indian crew and nudging them to get vaccinated Sending Bulk Email and WhatsApp Message to crew Scheduling and Monitoring Cisco WebEx call Skills: ? Good Communication skills ? Social Media Knowledge Key Competencies ? Positive attitude ? Display high levels of energy ? Flexible, Team player and Self-starter Qualification: ? Graduation in any discipline ? MBA/PGDM in HR/Industrial Relation Experience: ? Minimum 1-2 years of experience Job location : GurugramSalary : Aprox. 20,000/- pmHow to apply: Interested candidate can send his/her cv latest by 24th January, 2022

Must have had 2 to 4 years experience in travelFluent in speaking BengaliMust be flexible in working hours till 23:30 IST (UK Shift)Create PNR using Amadeus / Galileo / SabreBe confident with multiple fare types such as VFR and ITXBe familiar with Airline codes, city codes.Work under pressure and meet agreed timelines.Knowledge of reputed DMC