Customer Support Executive (Fresher)

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Customer Support Executive - Axis BPO Process (inbound customer service + credit card upselling process)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 - Sector 127, Noida

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 - BPO

𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time

𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Under Graduates/Graduates

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:

€¢ Fresher (Graduates)

€¢ UG with Minimum 1 Year BPO voice process experience (Customer service in Tele Banking/Tele Sales)

𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐀𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

€¢ Versant score should be more than 4

€¢ Basic telephonic etiquettes and customer skills

€¢ Candidate should be able to communicate in English and Hindi

€¢ Customer-focused and attentive

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

€¢ Answers inquiries by clarifying desired information

€¢ Determines requirements by working with customers

€¢ Resolves problems by clarifying desired information

€¢ Cross-sell and upsell products/services

1. Shifts-Proper day shifts ,6 days working + 1 day Rotational week off

2. Direct walkin interview process

𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

€¢ Free pick and drop shuttle service till specified locations (Metro stations-Noida Sector-37, 52, 59 & Noida City Centre)

𝐌𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐬:

€¢ Updated CV

€¢ Aadhar card

This is a customer-centric role with a focus on telephonic communication and customer service.

Candidates should possess the required language skills and be customer-focused.

Experience in Tele Sales or Tele Banking is preferred for candidates with at least 1 year of experience.

Posting by:

𝐻𝒶𝓇𝓈𝒽𝒾𝓉 𝒥𝓊𝓃𝑒𝒿𝒶

Harshit Juneja

𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐞𝐝 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞𝐬 𝐜𝐚𝐧 𝐫𝐞𝐚𝐜𝐡 𝐮𝐬 𝐚𝐭 𝐰𝐚.𝐦𝐞/𝟗𝟏𝟏𝟐𝟗𝟑𝟔𝟕𝟎𝟓𝟗𝟖 𝐨𝐫 𝐜𝐚𝐥𝐥 - +𝟗𝟏 𝟏𝟐𝟗𝟑𝟔𝟕𝟎𝟓𝟗𝟖

• Experience

  0 - 3 Years

• No. of Openings

  100

• Education

  Graduate

• Role

  customer support executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office