BPO Team Leader Graduate Jobs in Hyderabad

Tracking and evaluating performance: Use key metrics to track and evaluate the performance of team members. Mentoring and training: Mentor and train new employees in their team's tools and processesTeam management: Ensure successful project delivery by efficiently utilizing team members' skills, achieving goals, and optimizing overall performance.

BDA and BDEROLESWe're seeking a qualified sales associate to sell our products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. Job Location: Work from homeSelection process: HR Round followed by group discussion and sales manager round.Qualification: Any Graduate/Post GraduateSalary offered: As per industry standardsWorking days: 5 days Saturday and Sunday are offShifts:10:00am -7:00pmMandatory language: English Laptop/wi-fi: candidates are to use their own laptops,Additional Compensation: If applicable, this will be decided on the basis of yourdesignation.

We are looking for BPO Team Leader. should have minimum one year experience in Team Leading. should be graduate. immediate joiner is prefferd.

1. Should understand and know the working of a Hospital/Clinic, schedules of doctors etc.2. Should have good communication skills, both written and verbal.3. Must Languages English, Telugu & Hindi. Other regional languages will the plus points.4. With minimum 1-2 years of Experience in leading a team of over 20 Call Center Agents5. 3-4 years of working experience in a Hospital Call Center is Desirable6. Understanding of Various Telephony softwares, CRM's is required7. Should be a GraduateAdditional Responsibilities:1. Leading and developing a team of 50 to 60 associates.2. Staffing and Roster Planning.3. Imparting domain training of new joinees.4. Training and motivating existing employees.5. Providing daily updates to the team.6. Daily huddle with the team to provide and check the process knowledge.7. Planning, assigning, and directing work.8. Rewarding and disciplining employees.9. Effective conflict resolution.Quality Check:1. Monitor Agents calls for accuracy of information and call handling standards.2. Ensure that Agents are delivering a high level of customer service.3. Feedback sharing with agents of the monitored calls.4. Needs to provide training to the agent as required or weekly/monthly schedule.5. Verify that agents are providing accurate solutions to customers.6. Provide Supervisors and the Manager with regular performance feedback on the agents.Basic Reports:1. Preparing and sharing the reports of various activities.2. Maintaining team productivity reports.3. Maintaining call quality tracker for internal training and

Job descriptionPerforming market researchGathering and processing research dataPerforming basic admin duties including printing, sending emails, and ordering office suppliesAssisting and coordinating with the sales teamAssisting the Front Office teamAssisting with inventory controlOrganizing staff meetings and updating calendarsKey Skills :Back OfficeData EntryComputer Operator

urgent Need Team Leader minimum 1 year Experience team leader banking domain with graduate

and Responsibilities Leading the team of advisors and ensuring the operational metrics have been adhered Ensure the capacity thru hiring and managing all People Connect initiatives Ensuring that self & advisors are well training in resolving all the queries/requests/complaints of the customers Responsible for end-to-end performance of the team Works through all functions and Managers to achieve desired business KPIs like SLs, CSAT/Quality/Shrinkage, and AttritionCritical Competencies: Should have 1yr experience as TL/Acting TL. High level of interpersonal skills/People connect Display a high level of responsibility towards the team

The Budget for the profile is 3.5 Lakh Max CTC , Looking for Immediate JoiningAny graduate with minimum 2 years experience in handling Sales team from a Insurance BPO Domain The candidate must have handled minimum 15 to 20 seats The candidate should posses Excellent communication in both Hindi and English The candidate should be independent in driving the sales and manage client relationship and should be a good people leader The candidate should have thorough understanding of Call centre metrics, concepts, dialers, CRM etc The candidate should be good in building strategies, analytics and defining process The candidate should be well versed MS office and should have excellent presentation skills The candidate should be willing to take up challenges The candidate should be able to build a team from scratch. The candidate should have a good understanding of Quality & Training The candidate should be good in Team Building

Hi,We are looking for Team Leader for Authorized Service Center.