Team Leader Operations

and Responsibilities

• Leading the team of advisors and ensuring the operational metrics have been adhered

• Ensure the capacity thru hiring and managing all People Connect initiatives

• Ensuring that self & advisors are well training in resolving all the queries/requests/complaints of the customers

• Responsible for end-to-end performance of the team

• Works through all functions and Managers to achieve desired business KPIs like SLs, CSAT/Quality/Shrinkage, and Attrition

Critical Competencies:

• Should have 1yr experience as TL/Acting TL.

• High level of interpersonal skills/People connect

• Display a high level of responsibility towards the team

• Experience

  3 - 5 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Team Leader Operations

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office