Team Leader Operations

Vasutti Services Ltd

and Responsibilities

Leading the team of advisors and ensuring the operational metrics have been adhered

Ensure the capacity thru hiring and managing all People Connect initiatives

Ensuring that self & advisors are well training in resolving all the queries/requests/complaints of the customers

Responsible for end-to-end performance of the team

Works through all functions and Managers to achieve desired business KPIs like SLs, CSAT/Quality/Shrinkage, and Attrition

Critical Competencies:

Should have 1yr experience as TL/Acting TL.

High level of interpersonal skills/People connect

Display a high level of responsibility towards the team

Experience : 3 - 5 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Team Leader Operations

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India