BPO Executive Female 12th Pass Jobs in Nagpur

A telecaller is responsible for initiating outbound calls to prospects or handling inbound inquiries to promote products, generate leads, and resolve customer queries. They work in sales or service, documenting interactions in a CRM,Key ResponsibilitiesOutbound Sales: Making calls to potential customers to sell products/services, scheduling appointments, or following up on leads.Inbound Support: Handling incoming calls to address customer inquiries, complaints, or service requests.Database Management: Updating and maintaining customer contact details and conversation notes in a CRM or database.Target Achievement: Consistently meeting daily or monthly targets for calls, leads generated, or sales closed.Product Knowledge: Remaining updated on product features and company offers to effectively communicate with clients.Required Skills and QualificationsCommunication: Exceptional verbal communication and interpersonal skills.Experience: Prior experience in telecalling, telemarketing, or customer service is often preferred.Technical Skills: Basic computer literacy, including experience with CRM software and telephone systems.Language Proficiency: Fluency in English and local languages, particularly for domestic roles.Soft Skills: High patience, resilience, ability to handle rejection, and a persuasive attitude.

- Handle inbound and outbound calls: The BPO executive will be responsible for answering calls from customers and making outbound calls for sales or customer service purposes.- Resolve customer queries: The candidate should be able to effectively address customer concerns, provide information about products or services, and resolve issues in a timely and professional manner.- Maintain customer records: It is important for the BPO executive to accurately document all customer interactions, including complaints, feedback, and inquiries, in the company's database.- Adhere to scripts and guidelines: The candidate must follow pre-established scripts and guidelines when communicating with customers to ensure consistency and accuracy in information provided.- Meet targets and deadlines: The BPO executive should work towards meeting key performance indicators, such as call handling times, customer satisfaction levels, and sales targets, within specified deadlines.Skills and Expectations:- Good communication skills: The candidate should have strong verbal communication skills to effectively interact with customers and colleagues.- Basic computer knowledge: Proficiency in using basic computer applications and customer management systems is required.- Customer service orientation: A customer-centric approach and a willingness to go the extra mile to help customers is essential.- Ability to work under pressure: The candidate should be able to handle a high volume of calls and manage challenging situations calmly and efficiently.- Punctuality and professionalism: The BPO executive is expected to be punctual, reliable, and maintain a professional demeanor at all times.