Key Responsibilities:
1. Conduct cold calls to potential customers: The main responsibility of a BPO Telecaller is to make outgoing calls to potential customers to promote products or services.
2. Pitch products or services to interested customers: Telecallers need to effectively communicate the benefits and features of products or services to customers who show interest during calls.
3. Maintain call logs and records: It is important for telecallers to keep detailed records of calls made, customer responses, and any follow-up actions needed.
4. Follow up with customers: Telecallers need to follow up with customers to answer any questions, provide additional information, or close sales.
5. Achieve sales targets: Telecallers are typically given sales targets to meet, so meeting or exceeding these targets is a key responsibility.
Required Skills and Expectations:
- Excellent communication skills: Telecallers should have strong verbal communication skills to effectively pitch products and answer customer queries.
- Persuasive skills: The ability to persuade customers and close sales is essential for success in this role.
- Basic computer skills: Telecallers should be comfortable using basic computer software to maintain call logs and records.
- Ability to work in a fast-paced environment: Telecalling can be fast-paced and requires the ability to multitask and manage time effectively.
- Proactive and self-motivated: Telecallers should be proactive in reaching out to customers and motivated to achieve sales targets.