Voice Process Fresher Jobs in Baner

What is the role of customer support?Customer support vs customer service: What's the difference ...The role of customer support is to help make a difference in the user's experience with your product, says Palazzolo, Head of Member Success at Trust & Will . It is the support agent's role and responsibility to become customer advocates to help shape the future of their company's product, marketing, R&D etc.

A Customer Support Executive assists customers with product inquiries, issues, and complaints via phone, email, or chat. They provide information about products/services, troubleshoot problems, and ensure customer satisfaction. Responsibilities include resolving concerns promptly, maintaining records, and escalating complex issues. Good communication, patience, and problem-solving skills are essential for this role.

Job Description:Provide consultation services to address potential clients interest in Visas, including establishing suitability of the candidates visa. Consultation will mainly be by email, telephone and face-to-face meetings.Present and market immigration services to current and potential clients.Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.Follow up on new leads and referrals resulting from field activity.Identify sales prospects and contact prospects.Develop and maintain sales materials and current product knowledge.Establish and maintain current client and potential client relationships.Identify and resolve client concerns.To provide regular follow up on enquiries received.Pro-actively monitoring changes to various Immigration regulations.Briefing various Immigration regulations changes to colleagues in the documentation teamAssisting with the immigration related content and distribution of the monthly newsletter that is sent to prospects and clientsAny other relevant duty as assigned by the Manager to assist with the smooth running of the Company.Skills / Attributes Required*Apply only, if you have min. 6 month experience in Sales profile.* Willing to Work from Office.* Good Communication Skill/Fluent in english* Preference to the immediate joinersSalary: As per Industry Standard, Performance-based incentives best in the industryDesignation: Senior Team Lead/ Team LeadMin Qualification: Graduate/ Post Graduate