Voice Process Executive Job Vacancies in Madhapur

We are looking for a motivated Telesales Executive to join our team in Madhapur, Hyderabad. This entry-level position is ideal for recent graduates or those with up to one year of experience in sales, focusing on engaging potential customers through telephone communication.As a Telesales Executive, your key responsibilities will include making outbound calls to prospective clients and presenting our products or services. You will be responsible for understanding customer needs, providing accurate information, and addressing any queries to support the sales process. Building and maintaining relationships with customers is essential for creating repeat business and referrals. You will also be expected to achieve daily and monthly sales targets while accurately recording interactions in our database.To succeed in this role, you should possess excellent communication and interpersonal skills. A friendly and persuasive speaking style is crucial to engage customers effectively. Time management skills and the ability to work independently in a fast-paced environment are essential. You should also be comfortable using basic computer software for recording sales and managing customer information.Candidates should have a graduate degree and should be eager to learn and adapt quickly in a dynamic environment. A positive attitude and a strong desire to succeed in sales are key traits we value in potential candidates.

Position Overview :We are seeking a dynamic and experienced individual to join our team as an English Voice Process Executive. The primary responsibility of this role is to engage with clients from the USA, Canada and Australia, effectively communicating our mechanical engineering design services and driving sales. This is a work-from-home job role.Responsibilities :* Engage with clients from the USA, Canada and Australia via phone calls and other communication channels to understand their needs and requirements.* Effectively articulate the features and benefits of our mechanical engineering design services, highlighting our competitive advantages.* Build and maintain strong relationships with clients, ensuring exceptional customer satisfaction throughout the sales process.* Collaborate with the sales team to develop and implement strategies for acquiring new clients and expanding our market presence.* Keep accurate records of client interactions and sales activities using our CRM system.* Stay updated on industry trends and developments to effectively position our services in the market.Qualifications :* Candidate must be a graduate.* Candidate must have excellent English-speaking skills.* Candidate must have relevant experience.* Candidate musthavealaptop

Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Maintain data integrity Knowledge (What the person must know): Understanding of operational process, logicalthinking, reporting and analysis. Should be open to change, multi-tasking skills Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types of dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data

REQUIRED CANDIDATE PROFILEUG: Any GraduateFresher & ExperienceEnglish/Hindi/TeluguGood communication skillsWork from OfficeWork Location - MADHAPUR, Hyderabadif you are interested pls do forward your updated cv toRole Non - Tech Support - Voice / BlendedIndustry Type; BPO / Call CentreFunctional Area Customer Success, Service & OperationsEmployment Type Full Time, PermanentRole Category Voice / BlendedJOB DESCRIPTION:CRM ProcessWork Location Madhapur, HyderabadDay Shift6 days working (SUNDAY FIXED OFF)No. of Positions-50Timings-9:30 am to 6:30 pmSalary 15Kkindly share me your cv directly at

Job Openings for 10 Voice Process Executive Jobs with minimum 1 Year Experience in Masab Tank, Hyderabad, Vijay Nagar Colony, Hyderabad, Mallepally, Hyderabad, having Educational qualification of : Higher Secondary with Good knowledge in Outbound Calling, Voice Process, Voice Support, Basic Computer Skills etc.

Company : Caliber Info ServicesSkills : Good Listening skills in English, basic Computer, browsing skillsIndustry : BPO/Call CentreCategory : Call Centre, BPO, Customer ServiceRole : Non-Voice Process Associate (Male/Female)Salary : 10,000 + Incentives + FoodExperience : 0 - 1 Year (freshers also can apply)Shift : Night shifts(7:00 Pm to 4:00Am)Qualification : Any DegreeVacancies : 20+JOB DESCRIPTIONA US Based Lead Generation Firm, looking for the candidates who are interested to work for International Non-Voice Process. We are offering Huge Incentives and the candidates will get Food benefits from the company. Candidates should be able to handle US Customers with patience. Perfect job for the Candidates who have moderate communication skills and perfect Listening skills. Interested Candidates can apply. Selected candidates will be trained in the process.Roles & Responsibilities: Required good listening skills to understand US accent. Manage inbound/Outbound calls Handling the calls with automatic dialer with pre-recorded audios Ability to understand US consumer words and take opt-in and generate the leads Make sure to reach weekly/Monthly target given by the company Coordinate with management and follow the script followed by managementSelection Process Offline Test HR Round Manager Round

Excellent Communication Skills in English.1 Year of Experience is required in international voice (Inbound Calling only) in customer care billing.candidates must be comfortable working in night shifts.work from officecandidates should be ready to join immediately .

As an International Voice Process Executive in Hyderabad, you will be involved in handling customer queries and providing solutions over the phone for international clients. You will play a crucial role in maintaining high levels of customer satisfaction through effective communication.**Key Responsibilities:**- **Handle Customer Calls:** Engage with international customers via phone to assist with their inquiries, ensuring a prompt and courteous response.- **Provide Solutions:** Analyze customer issues and provide accurate solutions, troubleshooting problems efficiently to enhance customer satisfaction.- **Maintain Call Records:** Document and update customer interactions in the database accurately to ensure seamless follow-up and reference.- **Collaborate with Teams:** Work closely with various teams to resolve complex issues, ensuring that customer concerns are addressed in a timely manner.- **Achieve Targets:** Strive to meet individual and team performance metrics, focusing on call handling times and customer satisfaction scores.**Required Skills and Expectations:**Candidates must have excellent communication skills in English, both spoken and written, as the role involves interacting with international clients. A minimum of 2 years of experience in a voice process is required, demonstrating proficiency in handling customer queries effectively. Applicants should have a strong understanding of customer service principles and the ability to remain calm under pressure. Proficiency in handling different customer personalities and a solution-oriented mindset are essential. Being a quick learner and adapting to new systems and processes will contribute to your success in this role.

As an International Voice Process Executive, you will play a crucial role in providing excellent customer support to clients across the globe. Your primary responsibility will be to manage incoming calls and assist customers with their queries in a professional manner.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle calls from customers, addressing their questions and concerns effectively and efficiently.- **Provide Solutions:** Actively listen to customer issues and provide feasible answers or escalate them to the appropriate department when necessary.- **Maintain Call Records:** You are expected to document each interaction accurately in the system to ensure continuity and traceability of customer service.- **Follow-Up:** Engage in follow-up calls to ensure customer satisfaction and resolution of their issues, demonstrating reliability and commitment to service.- **Adhere to Guidelines:** Follow established protocols and scripts while communicating with customers to maintain the quality of service.**Required Skills and Expectations:**You should possess excellent verbal communication skills with a strong command of English to converse confidently with international clients. Ability to work in a fast-paced environment while managing multiple tasks is essential. A customer-centric attitude and the ability to empathize with customer challenges will help you succeed in this role. Additionally, being a 12th pass and having a willingness to learn will support your professional growth. While prior experience is not mandatory, a basic understanding of call handling or customer service is an advantage.

Answer inbound / make outbound calls to overseas customersProvide accurate information about products or servicesMaintain professional communication & accent clarityFollow call scripts and company guidelines 2. Customer Support & Issue ResolutionUnderstand customer problems quicklyProvide solutions or escalate complex issuesHandle complaints politely and professionallyEnsure customer satisfaction on every call

SMH Corporation Private Limited is seeking an enthusiastic and detail-oriented International Customer Voice Support Executive to join our dynamic operations team. This role involves managing inbound and outbound calls from drivers, providing accurate guidance, and ensuring efficient data entry related to car auctions and shipments. The ideal candidate must be fluent in English, possess strong communication skills, and be comfortable working in the night shift.Roles & ResponsibilitiesHandle inbound and outbound International calls from drivers, ensuring clear and accurate communication. Provide step-by-step instructions and effectively resolve driver or customer queries. Perform accurate and timely data entry for car auctions, cargo details, and shipment records. Maintain records, documentation, and ensure timely system updates. Collaborate with the operations team to improve process flow and efficiency. Maintain call professional, high-quality, compliance, and documentation. Meet performance metrics (AHT, CSAT, etc.) Good Computer skillscustomer service, ensuring customer satisfaction and support excellence.RequirementsEducation:Graduate (any discipline)Experience:o Minimum 1 year of experience in a US voice process (support or sales). Fresher with excellent communication skills are also welcome to apply.o Excellent English speaking & writing skills with a neutral accento Strong problem-solving abilities and CRM knowledgeo Comfortable working in night shifts (5PM to 2AM)o Experience in US, telecom, or dispatch domain is a pluso Upselling skills are a bonuso Bachelors degree preferred Language Skills: Fluency in English (both spoken and written) is mandatory. The candidate must be able to understand and communicate effectively with native US speakers. Typing Speed: 25-30 WPM with at least 80% accuracy. Shift Timing: 5:00 PM 2:00 AM IST (Night Shift) Work Mode: On-site only (no remote work). Transport: Own transport required (no company transport). Availability: Immediate joiners preferred; 0-15 days notice period candidates will be prioritized.. Salary: Negotiable based on experience.ExperiencePrior experience in international voice support, customer service, or BPO is a plus. Ability to multitask, work under pressure, and thrive in a fast-paced logistics environment. Strong willingness to learn and grow within a customer-centric organization.BenefitsCompetitive Salary: Attractive compensation aligned with industry standards. Health Insurance: Comprehensive health coverage for employees. Career Growth: Clear progression path in a growing organization. Work Culture: Supportive team environment with employee engagement initiatives.How to Apply.Please send your updated resume and a brief coverletter to:jobs@smhcorps.comSubject line: Application for US Voice Process ProfessionalsNoteOnly fluent English candidates who can clearly understand and communicate with native US speakers should apply.Only shortlisted candidates will be contacted. No phone calls, please. Applications will be reviewed on a rolling basis until the position is filled.Job Types: Full-time, PermanentBenefits:Food providedHealth insuranceProvident Fund