Ticketing Agent Job Vacancies in West Bengal

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

SHARE YOUR RESUME 8282965559nJoin our team as an Airport Customer Service Associate in Medinipur, India. In this role, you will provide outstanding support to passengers and help create a positive airport experience. nnKey Responsibilities:nn1. Passenger Assistance: Greet passengers and assist them with inquiries, ensuring a friendly and welcoming atmosphere.n2. Check-In Services: Help passengers with the check-in process, guiding them in using self-service kiosks or completing manual check-ins.n3. Baggage Handling: Ensure smooth baggage drop-off processes and assist with lost luggage claims, providing timely updates to passengers.n4. Flight Information: Communicate important flight details, such as delays and gate changes, through clear and effective methods.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th grade. While no prior experience is necessary, a willingness to learn and adapt is crucial. Strong communication skills, both verbal and written, are essential for interacting with diverse groups of people. A positive attitude and professionalism are expected, as you will be representing the airport's customer service team. Flexibility in working hours is important, as airport operations require coverage throughout the day. Reliability and teamwork will help ensure a seamless experience for all passengers at the airport.

We are seeking a dedicated Airport Ticketing Executive to join our team in Kolkata. This role is ideal for individuals with up to 2 years of experience who are passionate about the travel industry and customer service.nnKey Responsibilities:nn1. Ticket Booking: Handle ticket reservations for domestic and international flights, ensuring accuracy and efficiency in booking procedures.n2. Customer Service: Assist passengers with inquiries regarding flight schedules, ticket changes, and travel policies, ensuring a positive customer experience.n3. Documentation: Prepare and check travel documents to ensure all necessary paperwork is in order before passenger travel.n4. Coordination: Work closely with airlines and other travel partners to resolve any issues related to ticketing and customer service.n5. Sales Skills: Promote additional services and upgrades to clients, enhancing their travel experience while meeting company targets.nnRequired Skills and Expectations:nnCandidates must have a minimum educational qualification of completing the 10th grade. We prefer individuals with 0-2 years of experience in ticketing or customer service roles. Strong communication skills in English and Hindi are essential. Candidates should be detail-oriented, organized, and able to work effectively in a busy environment. A readiness to collaborate as part of a team and to address customer needs promptly is also expected. This full-time position requires office presence, emphasizing the importance of professionalism and dedication to service within the airport environment.

We are looking for an Air Ticketing Associate in Kolkata, India. This full-time position is ideal for individuals with little to no experience who are eager to start a career in the travel industry.nnKey Responsibilities:nn- Ticket Booking: Assist customers in booking air tickets, ensuring that all details are confirmed accurately.n- Customer Assistance: Provide support to customers by answering queries related to flight schedules, fares, and travel guidelines.n- Documentation Handling: Manage and complete necessary paperwork involved in ticket issuance and travel documentation.n- Problem Resolution: Address any issues that arise during the booking process and find efficient solutions to ensure customer satisfaction.nnRequired Skills and Expectations:nnCandidates should have completed at least 10th grade and possess strong communication skills to interact effectively with customers. Attention to detail is crucial for ensuring accurate bookings and documentation. A basic understanding of travel procedures and ticketing processes will be a plus but is not mandatory as training will be provided. Candidates should be capable of working in a fast-paced environment, demonstrating a willingness to learn and adapt as needed. Being organized and proactive will aid in successfully managing responsibilities and contributing to the teams goals.

Airport Ticketing Executive - Job DescriptionAirport Ticketing Executive ka main kaam passengers ki ticket booking, check-in aur travel-related queries ko handle karna hota hai.Key Responsibilities:Flight tickets book, modify aur cancel karnaPassengers ka check-in process complete karnaBoarding passes issue karnaPassenger documents aur travel details verify karnaSeat selection aur flight-related requests handle karnaBaggage allowance aur excess baggage ki information denaFlight timings, delays aur cancellations ke updates provide karnaRefunds aur rebooking requests mein assistance denaPassengers ki queries aur complaints professionally handle karnaAirline ticketing software/system par accurate data entry karnaRequired Skills: Good communication, basic computer knowledge, customer-service skills, attention to detail, patience aur professional personality.

An Air Cargo Executive is responsible for handling, processing, documenting, and coordinating air freight shipments. The role involves managing cargo bookings, cargo acceptance, documentation verification, warehouse operations, shipment tracking, and ensuring compliance with aviation safety and security regulations.Key Responsibilities:Cargo Acceptance & HandlingReceive cargo shipments from customers, freight forwarders, and logistics companies.Verify cargo weight, dimensions, packaging, and labeling.Inspect shipments for damage or prohibited items.Ensure proper cargo handling according to airline and airport regulations.Coordinate loading and unloading of cargo aircraft.Documentation ManagementPrepare and verify Air Way Bills (AWB).Process shipping documents, invoices, packing lists, and customs paperwork.Maintain accurate cargo records and shipment information.Ensure compliance with customs and regulatory requirements.Cargo OperationsMonitor cargo movement from acceptance to final delivery.Coordinate with airlines, freight forwarders, customs authorities, and warehouse teams.Arrange cargo storage and dispatch schedules.Track shipment status and provide updates to customers.Warehouse ManagementOrganize cargo storage areas efficiently.Maintain inventory records of stored cargo.Ensure safe handling of perishable, hazardous, and valuable goods.Follow warehouse safety procedures and security protocols.Customer ServiceAssist customers with cargo booking inquiries.Provide shipment tracking information.Resolve customer complaints and shipment issues.Explain cargo rates, policies, and procedures.Safety & ComplianceFollow aviation security regulations and airport safety standards.Ensure compliance with dangerous goods handling procedures.Adhere to airline and airport operational guidelines.Participate in security inspections and audits.Required Qualifications:10+2 (Higher Secondary) or Graduate in any discipline.Diploma or certification in Aviation, Logistics, or Cargo Management preferred.Basic computer knowledge.Knowledge of cargo documentation and logistics operations is an advantage.Required Skills:Communication and interpersonal skills.Attention to detail.Documentation and record-keeping skills.Time management and organizational abilities.Customer service orientation.Problem-solving skills.Computer proficiency (MS Office, Cargo Management Systems).Ability to work under pressure.Physical Requirements:Ability to stand for extended periods.Capability to lift and move cargo when required.Willingness to work in shifts, including nights, weekends, and holidays.Working Environment:Airport cargo terminals.Airline cargo offices.Cargo warehouses.Logistics and freight forwarding facilities.Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 50,000+ per monthSupervisory/Managerial Roles: 50,000 - 1,00,000+ per month

We are looking for an enthusiastic Air Ticketing Agent to join our team in Purulia, India. This entry-level position is ideal for candidates who are keen to start their career in the travel industry, and previous experience is not required.In this role, you will be responsible for booking air tickets for customers, providing information about flight schedules, and assisting with any travel-related inquiries. You will ensure that all information is accurate and that customers receive the best travel options according to their needs.Key responsibilities include:- Booking Air Tickets: Use the computer system to check flight availability and assist customers in purchasing tickets efficiently.- Customer Assistance: Answer customer questions about flight options, prices, and processes in a clear and friendly manner.- Handling Inquiries: Address any issues or changes in travel plans, guiding customers through the necessary adjustments.To succeed in this role, you should have a basic understanding of computers and good communication skills. A friendly attitude and a willingness to assist customers are essential. You need to be reliable, organized, and able to handle multiple tasks simultaneously. This position requires a keen attention to detail to ensure all transactions are accurate. If you are motivated and eager to learn about the travel industry, we invite you to apply and start your journey as an Air Ticketing Agent.

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. This position is ideal for those starting their careers in customer service.Key Responsibilities:1. Customer Assistance: Help passengers with ticketing, check-in, and baggage inquiries, ensuring they receive timely and accurate information.2. Handling Queries: Address customer questions and concerns about flight schedules, cancellations, and airport services, providing clear and concise solutions.3. Check-in Services: Facilitate the check-in process efficiently, guiding travelers through necessary steps and ensuring that all procedures are followed correctly.4. Problem Resolution: Manage and resolve any customer issues or complaints with professionalism, ensuring that each traveler feels valued and understood.5. Documentation Support: Assist passengers with necessary documentation and ensure compliance with airport regulations for smooth travel.Required Skills and Expectations:Candidates should have good communication skills in English and local languages to effectively interact with a diverse range of passengers. A commitment to providing exceptional customer service is essential. You should be able to work well under pressure and adapt to a busy airport environment. Basic computer skills are important for handling check-in systems and inquiries. Flexibility and the willingness to work varied shifts, including weekends and holidays, are also expected. A completed education up to the 12th grade is required.

An Admin Executive at the airport is responsible for handling daily administrative operations, maintaining office coordination, managing documentation, supporting airport departments, and ensuring smooth communication between staff, management, vendors, and passengers when required. The role supports operational efficiency by maintaining records, scheduling, reporting, and compliance with airport and aviation standards.Key ResponsibilitiesAdministrative OperationsManage daily office administration activities at the airport.Maintain records, files, reports, and confidential documents.Handle data entry, documentation, and correspondence.Prepare daily, weekly, and monthly administrative reports.Coordinate with different airport departments for operational support.Maintain attendance records and employee databases.Organize meetings, appointments, and travel arrangements for management.Coordination & CommunicationCoordinate with airlines, ground staff, cargo teams, and vendors.Handle internal communication between departments.Assist HR and management in administrative tasks.Support staff onboarding and document verification.Respond to emails, phone calls, and official inquiries professionally.Office & Facility ManagementEnsure office equipment and facilities are functioning properly.Maintain office supplies inventory and procurement records.Coordinate housekeeping, maintenance, and security services.Monitor cleanliness and workplace standards.Documentation & ComplianceMaintain airport operational records and compliance documents.Ensure proper filing of aviation-related paperwork.Support audits and inspections by aviation authorities.Follow airport safety and security procedures.Customer & Staff SupportAssist passengers or visitors with general information if required.Support airport staff with administrative requirements.Handle complaints or escalate issues to relevant departments.Required SkillsExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesComputer proficiency (MS Office, Excel, Outlook)Documentation and record-keeping skillsTime management and coordination skillsProblem-solving abilityProfessional appearance and behaviorAbility to work under pressure and rotational shiftsEducational QualificationGraduation in any discipline preferredDiploma or certification in Administration, Aviation, or Management is an advantageExperienceFreshers can apply for entry-level roles1-3 years of administrative or airport experience preferredPreferred QualificationsKnowledge of airport operations and aviation terminologyExperience in office administration or coordinationFamiliarity with ERP or administrative softwareBasic knowledge of compliance and documentation proceduresWork EnvironmentAirport terminalsAdministrative officesAirline operation officesGround handling companiesCargo terminalsSalary Range (India)Fresher: 20,000 - 28,000 per monthExperienced: 30,000 - 70,000 per monthSalary depends on airport, airline, location, and experience level.

We are looking for an Air Ticketing Executive to join our team in Kolkata. This role is ideal for fresh graduates who are eager to start their careers in the travel industry. You will assist customers in booking flights and ensuring a smooth travel experience.Key Responsibilities:- Flight Booking and Reservations: You will manage customer inquiries and assist in booking air tickets according to their preferences and budgets, ensuring all details are accurately processed.- Customer Service: Provide excellent support by addressing customer questions and concerns regarding ticketing, travel itineraries, and any changes or cancellations.- Documentation Handling: Ensure all necessary travel documents are collected and verified, including passports and visa information, to comply with airline and regulatory requirements.- Collaboration with Airlines: Coordinate with airline partners to secure the best rates and availability for customers, maintaining strong professional relationships.- Stay Updated on Travel Regulations: Keep yourself informed about airline policies, travel advisories, and regulatory changes to provide accurate information to customers.Required Skills and Expectations:Candidates should possess strong communication skills and the ability to work in a fast-paced environment. Basic knowledge of computer systems and proficiency in using ticketing software is preferred. A positive attitude and dedication to providing outstanding customer service will be essential for success in this role. As a fresh graduate, eagerness to learn and adapt is highly valued.

We are looking for Air Ticketing Staff to join our team in Jalpaiguri, India. As a freshers, your main responsibilities will include booking flights, issuing tickets, handling customer inquiries, and providing excellent customer service. You will need to have at least a 12th Pass education and be able to work full time in an office setting. Attention to detail, good communication skills, and the ability to work well under pressure are essential for this role.

Join our dynamic team as an Airport Ticketing Executive in Hooghly, India. This full-time role is ideal for individuals looking to start their career in the aviation sector, providing essential services to travelers.nnKey Responsibilities:n- Ticket Booking: Assist customers with booking flight tickets by guiding them through the process and ensuring their travel preferences are met.n- Customer Support: Address queries and resolve issues related to ticketing, providing excellent support throughout the travel booking experience.n- Documentation: Handle passenger documentation by verifying identity and travel details to ensure compliance with airline regulations.n- Coordination with Airlines: Collaborate with various airline partners to stay updated on flight availability, fares, and any changes that may affect passenger travel plans.nnRequired Skills and Expectations:nCandidates should have completed at least the 10th grade and possess strong communication skills to interact effectively with customers. An enthusiasm for travel and a friendly demeanor are essential to provide a positive customer experience. Basic knowledge of computers and booking systems is an advantage, as is the ability to work collaboratively in a team environment. Flexibility in work hours and a willingness to learn are key traits that will help you succeed in this role.

We are seeking a dedicated Airport Ticketing Executive to join our team in Koch Bihar, India. This is a full-time position suitable for individuals with 0 to 2 years of experience. Candidates must have completed at least the 10th grade.nnKey Responsibilities:n1. Ticket Sales: Assist customers in purchasing tickets for domestic and international flights, ensuring they get the best options available.n2. Customer Service: Provide exceptional service by addressing customer inquiries, resolving issues, and maintaining a positive attitude.n3. Reservation Management: Handle flight reservations and cancellations efficiently, ensuring accurate records are maintained.n4. Documentation: Prepare and manage necessary travel documentation for passengers, including boarding passes and travel itineraries.n5. Collaboration: Work closely with other airport staff and airline representatives to facilitate smooth operations and enhance traveler experiences.nnRequired Skills and Expectations:nCandidates should possess strong communication skills, as engaging with customers is a primary part of the job. Attention to detail is crucial for managing ticket information and customer requests accurately. Basic knowledge of computer systems and software related to ticketing will be necessary, while a friendly demeanor will help in creating a welcoming atmosphere for passengers. A proactive approach and a willingness to learn will be essential for success in this role.

We are seeking an Airport Ramp Executive based in Siliguri, India. This full-time position is ideal for candidates with 0 to 2 years of experience who have completed at least their 10th grade education.nnKey Responsibilities:n- Aircraft Handling: Safely direct and guide aircraft to their designated parking spots, ensuring efficient operations on the ramp.n- Baggage Management: Load and unload baggage, cargo, and other items from aircraft, while maintaining accountability and care.n- Safety Compliance: Adhere to safety regulations and protocols at all times to ensure personal and team safety while working on the ramp.n- Communication: Coordinate with team members effectively to ensure smooth operations and keep all stakeholders informed about ramp activities.nnRequired Skills and Expectations:nCandidates should possess strong communication skills and the ability to work well in a team-oriented environment. A keen attention to detail is crucial for managing baggage and cargo efficiently. The ideal candidate should be physically fit, as the role involves manual handling and working in various weather conditions. Punctuality and a reliable work ethic are essential qualities for success in this position. Adaptability and a readiness to learn are also important, given the dynamic nature of airport operations. This role offers an exciting opportunity to be part of the aviation industry and contribute to a seamless travel experience for passengers.

SHARE YOUR RESUME 8282965559nJoin our team as an Airport Customer Service Associate in South 24 Parganas. This full-time position is ideal for individuals with a passion for helping others and is perfect for those starting their career in customer service.nnKey Responsibilities:nn1. Customer Interaction: Greet passengers warmly and assist them with inquiries, providing accurate information about flight schedules, boarding procedures, and airport facilities.n n2. Check-in Support: Facilitate the check-in process for travelers, ensuring they have necessary documents ready and creating a smooth experience at the airport.nn3. Issue Resolution: Address and resolve customer complaints effectively, maintaining a positive experience despite challenges that may arise.nn4. Coordination with Staff: Work closely with airline and airport staff to ensure operations run smoothly, assisting with any logistical needs during busy travel times.nn5. Safety Protocols: Adhere to all safety and security regulations, promoting a secure environment for all passengers and staff.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th grade and possess good communication and interpersonal skills. A friendly demeanor and the ability to remain calm under pressure are essential. Since this role is based in an office environment, candidates must be willing to work in a fast-paced setting. Prior experience is not necessary, making this an excellent opportunity for recent graduates or those new to the workforce.

SHARE YOUR RESUME TO 8282965559manage passenger services, baggage handling, aircraft turnarounds, and safety operations to keep flights running smoothly.Passenger Services & Check-in: Manage counter check-ins, issue boarding passes, verify travel documents, and handle ticket reservations or rebookings during delays.

SHARE YOUR RESUME TO 8282965559nWe are looking for an enthusiastic Airport Guest Relationship Executive to enhance the travel experience for our guests at Kolkata Airport. This entry-level position is perfect for individuals who enjoy helping others and want to kick-start their career in the aviation industry.nnKey Responsibilities:nn1. Guest Assistance: Provide exceptional assistance to travelers by addressing inquiries and guiding them through airport processes, ensuring a smooth experience.n n2. Customer Service: Deliver high-quality customer service by being approachable, friendly, and attentive to guest needs, creating a welcoming atmosphere.nn3. Information Sharing: Communicate vital information about flight schedules, gate changes, and airport facilities to help guests navigate the airport effectively.nn4. Problem Resolution: Address any guest concerns or issues promptly and professionally, striving to resolve them to enhance satisfaction.nn5. Collaboration: Work closely with other airport staff and departments to ensure seamless operations and support for travelers.nnRequired Skills and Expectations:nnCandidates should have a minimum educational qualification of 12th grade and no prior experience is necessary, making this an ideal opportunity for fresh graduates. Strong communication skills, a friendly demeanor, and the ability to handle stressful situations with poise are essential. Candidates should be able to work in a fast-paced environment and demonstrate a genuine passion for helping others, ensuring that every guest feels valued and appreciated during their time at the airport.

We are looking for 649 Air Ticketing Staff Posts in Kochi/Cochin, Trivandrum/Thiruvananthapuram, Kannur, Kozhikode/Calicut, Mangalore, Ranchi, Dibrugarh, South Sikkim, Darjeeling, Shillong, with deep knowledge in Air Ticketing, Ticket Booking, Customer Relationship, Ground Staff, Ground Hostess, Airport Ground Staff, Airline Ground Staff, Ground Staff Executive, Ground Handling Staff, Airport Ticketing, Airport Staff, Airport Executive and Required Educational Qualification is : 12th Pass

As an Airport Ticketing Agent, you will be an essential part of the travel experience for passengers. Your primary role will involve assisting customers with their ticketing needs at the airport.Key Responsibilities:- Ticket Sales and Reservations: Help customers book flight tickets, ensuring they understand pricing and seat availability.- Customer Service: Provide excellent support by answering questions and resolving issues related to ticketing and travel itineraries.- Check-In Assistance: Guide passengers through the check-in process, ensuring all necessary documentation is provided.- Managing Payments: Process payments for ticket purchases accurately and efficiently while handling cash and other payment methods.- Information Updates: Keep customers informed about flight schedules, delays, and changes in travel plans.Required Skills and Expectations:- Communication Skills: You should have clear verbal communication and be able to assist passengers politely and effectively.- Attention to Detail: It is important to accurately manage ticketing information and payments to prevent errors.- Basic Computer Skills: Familiarity with computer systems is necessary for booking tickets and accessing passenger information.- Team Player: You should work well with other staff members to ensure smooth operations at the airport.- Adaptability: The airport environment can be fast-paced, so you should be able to handle pressure and adapt to changing situations.This role is ideal for individuals who are eager to start their career in the travel industry and possess a helpful attitude towards customers.

As an Air Ticketing Executive, you will play a crucial role in assisting customers with their travel plans. This position is ideal for individuals who are passionate about the travel industry and eager to begin their career.Key Responsibilities:- Ticket Booking: Handle flight reservations efficiently, ensuring that customer requests are met with accuracy and promptness.- Customer Assistance: Provide excellent service by addressing customer inquiries and resolving issues related to flight bookings.- Documentation: Prepare and manage necessary travel documents, including itineraries and boarding passes, ensuring compliance with airline policies.- Payment Processing: Process payments securely and accurately, maintaining records of transactions for both customers and the agency.- Coordinating with Airlines: Work closely with airline representatives to stay updated on flight schedules and any changes that may affect bookings.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact effectively with customers and handle their inquiries.- Attention to Detail: Ability to pay attention to technical details, ensuring accuracy in bookings and documentation.- Customer Service Orientation: A passion for providing excellent service, helping customers feel valued and satisfied with their experience.- Basic Computer Skills: Familiarity with computers and basic software is necessary for managing bookings and administrative tasks.- Team Player: Ready to collaborate with colleagues in a team-oriented environment to achieve shared goals.This role suits individuals who possess enthusiasm for travel and are eager to learn in a supportive office environment.

Passenger HandlingCheck-in passengers and issue boarding passesVerify travel documents (tickets, ID, visas)Assist with boarding and deboardingBaggage HandlingAccept, tag, and manage luggageHandle lost, delayed, or damaged baggage issuesCustomer ServiceAnswer passenger queriesProvide assistance to elderly or special-needs travelersResolve complaints politely and efficientlyFlight Operations SupportCoordinate with pilots, cabin crew, and other airport staffEnsure timely boarding and departuresMake announcements regarding flightsSecurity & SafetyFollow airport security proceduresReport suspicious activitiesEnsure compliance with aviation rules Skills RequiredGood communication and interpersonal skillsBasic computer knowledgeProblem-solving abilityCalm and patient attitude under pressureTeamwork and coordination EligibilityMinimum qualification: 10+2 (some roles may require a graduate degree)Fluency in English (and often local language)Basic grooming and professional appearanceAge limit (varies by airline, usually 18-27 years)

As a Ground Staff Executive, you will play a vital role in ensuring smooth airport operations. You will assist passengers with their travel needs and provide excellent customer service, making their experience enjoyable and efficient.Key Responsibilities:1. Passenger Assistance: You will greet and assist passengers at check-in counters, ensuring they have all necessary documents. You will also help with baggage handling and provide information about flight schedules.2. Check-in Procedures: You will manage the check-in process for passengers, issuing boarding passes and checking luggage to ensure everything is handled timely and accurately.3. Customer Service: You will address passenger inquiries and resolve any issues that may arise, maintaining a friendly and professional demeanor at all times.4. Coordination: You will work closely with other staff and departments to ensure seamless operations, communicating essential information regarding flight updates and passenger needs.5. Safety and Compliance: You will ensure compliance with safety protocols and procedures while maintaining cleanliness and organization at the airport.

As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.Key Responsibilities:- Assist Passengers: Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- Handle Complaints: Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- Provide Information: Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- Coordinate with Airlines: Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- Maintain Records: Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.Required Skills and Expectations:- Communication Skills: You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- Customer Service Orientation: A friendly and helpful attitude is essential for creating a positive experience for travelers.- Problem-Solving Skills: You should be able to think on your feet and resolve issues effectively under pressure.- Tech-Savvy: Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- Time Management: Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.

We are seeking a Ground Staff Executive in Kolkata. This entry-level position is ideal for individuals with a 12th-grade education and little to no work experience. As a key part of our ground operations team, you will facilitate various tasks to ensure a smooth airport experience for passengers.Key Responsibilities:1. Customer Service: Provide friendly and professional assistance to passengers at the airport, including check-in, baggage handling, and guidance to various services.2. Ticketing and Boarding: Ensure accurate ticketing procedures and assist with boarding processes, checking for valid documents and luggage compliance.3. Luggage Handling: Manage baggage of passengers, ensuring it is loaded and unloaded promptly and safely.4. Safety Protocols: Adhere to all safety and security regulations, ensuring that protocols are followed during all ground operations.5. Communication: Collaborate effectively with team members and other departments to address passenger queries and resolve issues promptly.Required Skills and Expectations:The ideal candidate should possess strong communication skills, both verbal and written, to interact well with passengers and colleagues. A customer-oriented attitude is essential, along with the ability to work in a fast-paced environment. Basic computer skills are necessary for handling booking systems and maintaining records. Punctuality, reliability, and a professional demeanor are crucial, as the role involves direct engagement with passengers and teamwork. A positive attitude and flexibility to work various shifts are also expected.

We are looking for enthusiastic individuals to join our team as Ground Staff in Kolkata. This role is vital in ensuring smooth airport operations and providing excellent service to passengers. Key Responsibilities:- Customer Service: Assist passengers with check-in, boarding, and other inquiries, ensuring a pleasant travel experience.- Baggage Handling: Manage and oversee the loading, unloading, and transportation of passenger luggage, maintaining efficiency and care.- Check-In Procedures: Verify passenger documents, issue boarding passes, and ensure all check-in requirements are met promptly.- Support Team Operations: Collaborate with other ground staff and departments to maintain effective communications and operations.- Safety Compliance: Follow all safety regulations and procedures, ensuring a safe environment for passengers and staff.- Problem Resolution: Address any passenger issues or complaints promptly and professionally, providing solutions where possible.Required Skills and Expectations:Candidates should have completed at least the 12th grade and possess strong communication skills. A friendly and approachable demeanor is essential for interacting with passengers. Basic computer skills are required to handle check-in and ticketing systems effectively. Candidates should demonstrate good teamwork abilities and be willing to work in a fast-paced environment. A strong focus on customer satisfaction and problem-solving skills will contribute to success in this role. Flexibility in working hours is expected, as shifts may vary. Previous experience is welcome but not mandatory; freshers are encouraged to apply.