We are looking for a dedicated Airport Ticketing Agent in Kolkata to help passengers with ticket sales and travel arrangements. This full-time position is ideal for those who are motivated and have a passion for customer service. No prior experience is required, making it suitable for freshers.
Key Responsibilities:
- **Ticket Sales:** Assist passengers in purchasing tickets for flights, ensuring they understand their options and fees.
- **Customer Assistance:** Provide excellent customer service by answering questions, helping with check-ins, and resolving any issues that may arise.
- **Documentation Management:** Handle necessary travel documents and ensure all information is accurate and up to date.
- **System Updates:** Input and update passenger information in the airline systems as required, ensuring accuracy to avoid complications.
- **Conflict Resolution:** Address any customer complaints and work to resolve them effectively, maintaining a positive experience for travelers.
Required Skills and Expectations:
Candidates should possess strong communication skills and be comfortable interacting with diverse customers. Attention to detail is crucial, especially when managing flight schedules and passenger data. Basic computer skills are necessary for entering data into booking systems. Our ideal candidate is friendly, patient, and capable of working in a fast-paced environment, demonstrating a willingness to learn and grow in the aviation field. Reliability and punctuality are key traits to help maintain smooth airport operations.