Air Ticketing Job Vacancies in Hyderabad

As an Airport Ground Staff member, you will play a crucial role in ensuring smooth operations at the airport. You will be responsible for assisting passengers and facilitating their journey through check-in, boarding, and arrival processes.**Key Responsibilities:**- **Passenger Check-In:** Assist passengers with the check-in process by verifying their documents and issuing boarding passes, ensuring a quick and efficient experience.- **Baggage Handling:** Manage the loading and unloading of passenger baggage, making sure items are handled carefully to maintain safety and prevent damage.- **Customer Assistance:** Provide assistance to passengers with inquiries or issues, offering clear information and resolving problems to enhance their travel experience.- **Boarding Coordination:** Help coordinate the boarding process, guiding passengers to the correct gates and ensuring that all safety procedures are followed.- **Safety Checks:** Conduct regular inspections of the ground facilities and equipment to ensure compliance with safety regulations and operational standards.**Required Skills and Expectations:**Candidates should possess a minimum education of 12th grade, and experience ranging from 0 to 6 years is welcome. Strong communication skills are essential to interact effectively with passengers and team members. Good customer service capabilities are important to handle queries professionally. A basic understanding of airport operations is advantageous. The role requires being detail-oriented and having the ability to work well under pressure in a fast-paced environment. Flexibility in working hours, including weekends and holidays, is expected.

We are seeking enthusiastic individuals for the role of Ground Staff in Hyderabad. This position is suitable for candidates with experience ranging from 0 to 6 years, and a minimum education of 12th pass is required. The job is full-time and will be based in the office. **Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and baggage handling, ensuring a smooth and pleasant travel experience. - **Ticketing Support:** Assist with ticket requests and confirmations, providing accurate information to customers regarding flight details and services.- **Baggage Services:** Manage the handling and transportation of luggage, ensuring it is loaded and unloaded safely and efficiently.- **Information Services:** Provide clear and timely information to passengers about flight schedules, delays, and any other inquiries, enhancing customer satisfaction.- **Safety and Security Compliance:** Adhere to safety regulations and security protocols to maintain a safe environment for passengers and staff.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to interact with passengers effectively. A customer-centric attitude is essential to provide excellent service. Being organized and detail-oriented is crucial for managing tasks accurately. Basic knowledge of flight operations and airport procedures is beneficial, although not mandatory. Ability to work in a team and handle high-pressure situations is expected. Flexibility in work hours, including weekends and holidays, is important to meet operational demands.

As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth experience at the airport. Your responsibilities will include:- **Ticket Sales**: Assist customers in booking their airline tickets, providing information on flight options, prices, and schedules.- **Customer Service**: Address passenger inquiries, resolve issues, and provide support related to bookings, check-ins, and luggage.- **Airline Coordination**: Work closely with airline representatives to ensure timely updates on flight schedules and seating availability.- **Documentation Checks**: Verify passenger identification and travel documents before issuing tickets to ensure compliance with airline regulations.- **Payments Processing**: Handle payment transactions for ticket purchases securely and efficiently, including cash, card, or online payments.- **System Management**: Utilize computer systems and booking software to enter and update customer information and manage ticketing records accurately.- **Reporting**: Maintain records of ticket sales and customer interactions to assist in reporting and improving service quality.Ideal candidates for this position should possess strong communication skills, both verbal and written, enabling effective interaction with passengers. Attention to detail is crucial to manage bookings accurately. You should be comfortable using computers and technology for ticketing processes. Strong problem-solving abilities will help you handle customer complaints efficiently. Previous experience in customer service or a similar role is beneficial but not necessary, as training will be provided. A positive attitude and a willingness to learn are essential for success in this role.

We are seeking a dedicated Ground Staff Executive to join our team in Hyderabad. This entry-level position is ideal for candidates with a passion for customer service and a keen interest in the aviation industry.As a Ground Staff Executive, your primary responsibilities will include assisting passengers with check-in procedures, managing baggage handling, and ensuring a smooth boarding process. You will greet passengers in a friendly manner and respond to their inquiries, providing them with information about flight schedules and airport facilities. Additionally, you will collaborate with other airport staff to maintain safety and compliance standards.To excel in this role, you should have strong communication skills, as you will interact regularly with passengers and team members. Attention to detail is crucial, as you will be responsible for handling sensitive passenger information and ensuring that all processes are followed accurately. A good understanding of customer service principles is also essential, as you will be the face of the company.Candidates should have completed at least their 12th grade education and should be female due to the specific nature of the role. With 0 to 1 year of experience, you are encouraged to apply even if you are a fresher. A positive attitude, a willingness to learn, and the ability to work in a team are important qualities that we look for in our Ground Staff Executive. The job requires full-time commitment and will be based in the office environment.

We are looking for 391 Ground Staff Posts in Vijayawada, Hyderabad with deep knowledge in Air Ticketing, Aircraft Maintenance, Aviation, Customer Service, Aviation Security, Air Hostess Activities, Cabin Crew Activities, Ground Staff Activities, Ground Handling, Airport Ground Handling, Airport Cargo, Ground Operation, Air Charter Operation, Hard Working, Grooming, Basic Computer Skills and Required Educational Qualification is : 12th Pass;

As an Airport Information Desk Executive in Hyderabad, India, you will be responsible for providing assistance and guidance to passengers at the airport. Your key responsibilities will include answering inquiries about flight schedules, boarding gates, terminal facilities, and guiding travelers to various airport amenities.You will need to have strong communication skills to interact effectively with passengers from diverse backgrounds. Additionally, attention to detail is crucial when providing accurate and up-to-date information. A proactive attitude and the ability to handle multiple inquiries simultaneously are also essential for this role. Prior experience in customer service or aviation industry knowledge is a plus, but freshers with a 12th pass qualification are welcome to apply. Adaptability and a willingness to work in a fast-paced environment are key expectations for this position.

We Requires 2 Air ticketing Executive (Domestic & International) at Lower Parel West.Position : Air Ticketing Executive (Domestic & International)Software : Amadeus software compulsoryContact Number=9068229707* Experience: 4 to 6 years* Salary: 20k to 35k* Position: 1Job Responsibilities:* Issuing Domestic/International flight tickets also amendments* Working on the GDS (AMADEUS) to process cancellations && refunds* Co-ordinating with the airlinesDesired Skill Sets & Experience:- Prior experience in Ticketing is preferred.- Working knowledge of Amadeus- Good communication skills to enable effective communication with customers as well as travel partners

As an Airport Ticketing Executive, your primary responsibility will be assisting customers with ticketing and booking flights, as well as providing information on flight schedules, pricing, and availability. You will also be responsible for handling customer inquiries, resolving any issues or complaints, and ensuring a smooth and efficient check-in process for passengers.Key skills for this role include excellent communication and customer service abilities, as well as attention to detail and the ability to work well under pressure.

As a Cabin Crew member, your responsibilities will include ensuring the safety and comfort of passengers onboard the aircraft, providing excellent customer service, serving meals and drinks, conducting safety demonstrations, and handling emergency situations. You will also be responsible for assisting passengers with any requests or questions they may have during the flight.To excel in this role, you must have strong communication and interpersonal skills, be well-groomed and professional in appearance, have a positive and friendly attitude, be able to work well in a team

Job DescriptionGround Staff ExecutiveDear Candidate,We are looking for a Dynamic Candidate with good Communication SkillsRoles And ResponsibilitiesGreeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.Desired Candidate Profile 10th,12th,Any degree,Diploma Qualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills,ticketing ground staff,RequirementsQualification 12th or Any Under Grad/graduated(freshers) Skills: fresher,good analytical skills ground staff,Other DetailsIndustry

We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.Ground Staff Responsibilities:Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers

We Requires 2 Air ticketing Executive (Domestic & International) at Lower Parel West.Position : Air Ticketing Executive (Domestic & International)Software : Amadeus software compulsoryContact Number=8533061117* Experience: 4 to 6 years* Salary: 20k to 35k* Position: 1Job Responsibilities:* Issuing Domestic/International flight tickets also amendments* Working on the GDS (AMADEUS) to process cancellations && refunds* Co-ordinating with the airlinesDesired Skill Sets & Experience:- Prior experience in Ticketing is preferred.- Working knowledge of Amadeus- Good communication skills to enable effective communication with customers as well as travel partnersFor Interview share me your Resume on hidden_email

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month

An Air Ticketing Executive is responsible for booking airline tickets, assisting passengers with travel arrangements, and managing flight reservations. The role involves using airline reservation systems, providing fare information, and ensuring accurate ticketing and travel documentation for customers.Key ResponsibilitiesBook domestic and international airline tickets for passengers.Assist customers with flight schedules, fares, and travel information.Issue, reissue, and cancel airline tickets as required.Handle airline reservation systems such as GDS (Global Distribution Systems).Prepare and verify travel documents and itineraries.Assist passengers with seat selection, baggage information, and special requests.Manage refunds, ticket changes, and rescheduling requests.Maintain accurate booking records and customer details.Coordinate with airlines and travel agencies for ticketing services.Provide customer support for travel-related queries.Required SkillsGood communication and customer service skillsKnowledge of airline ticketing proceduresBasic computer and reservation system knowledgeAttention to detailProblem-solving abilityTime management skillsEducational Qualification10+2 or Graduation from a recognized board or university.Diploma or certification in Aviation, Travel & Tourism, or Ticketing (preferred).ExperienceFreshers can apply for entry-level ticketing positions.Experience with airline reservation systems like Amadeus, Galileo, or Sabre is an advantage.Work EnvironmentAirportsTravel agenciesAirline reservation officesTourism and travel companiesCareer OpportunitiesAir Ticketing ExecutiveReservation ExecutiveTravel ConsultantSenior Ticketing ExecutiveTicketing SupervisorSalary (India Approx.)Fresher: 18,000 30,000 per monthExperienced: 35,000 50,000+ per month depending on company and experience

As a Cabin Crew member, your responsibilities will include ensuring the safety and comfort of passengers during flights, conducting pre-flight safety checks, serving meals and beverages, and providing excellent customer service. Key skills for this role include effective communication, as you will need to interact with passengers and colleagues throughout the flight. Adaptability and flexibility are also crucial, as you may need to respond quickly to changing circumstances or unexpected situations.

We are looking for 391 Ground Staff Posts in Vijayawada, Hyderabad with deep knowledge in Air Ticketing, Aircraft Maintenance, Aviation, Customer Service, Aviation Security, Air Hostess Activities, Cabin Crew Activities, Ground Staff Activities, Ground Handling, Airport Ground Handling, Airport Cargo, Ground Operation, Air Charter Operation, Hard Working, Grooming, Basic Computer Skills and Required Educational Qualification is : 12th Pass;

Airport Ticketing Staff are responsible for handling customer inquiries, booking flights, issuing tickets, and assisting passengers with their travel needs. They must have a thorough understanding of airline policies and procedures and be able to provide excellent customer service at all times.Key Responsibilities:1. Handle ticketing inquiries and bookings for airline passengers2. Issue tickets and boarding passes to passengers3. Assist passengers with flight check-in and baggage handling4. Provide information on flight schedules, delays, and cancellations

Ground Staff Executives are responsible for ensuring the smooth and efficient operation of ground handling activities at the airport. They play a crucial role in ensuring that all ground staff activities are carried out in a safe and timely manner.Responsibilities:- Coordinating with airline operations to ensure timely and hassle-free check-in and boarding for passengers- Handling luggage and cargo with care and ensuring proper loading and unloading procedures- Assisting passengers with special needs and providing excellent customer service.

Ground Staff are responsible for managing passenger services and ensuring smooth airport operations before, during, and after flights. They assist passengers with check-in, boarding, baggage handling, and provide support to ensure safety, comfort, and efficiency at the airport. Key Responsibilities: Passenger Handling:Assist passengers during check-in and boarding processesVerify travel documents (tickets, ID, visa)Issue boarding passes and baggage tagsProvide information about flight schedules, delays, and gates Baggage Handling:Ensure proper tagging and handling of luggageAssist with lost, delayed, or damaged baggage claimsCoordinate with baggage services team Boarding & Departure:Guide passengers to boarding gatesMake announcements for boarding and flight updatesEnsure smooth and timely boarding procedures Customer Service:Handle passenger queries and complaints professionallyAssist elderly passengers, children, and passengers with disabilitiesProvide special assistance services (wheelchairs, priority boarding) Safety & Security:Follow airport safety regulations and security protocolsReport suspicious activities or safety concernsCoordinate with security personnel when required Coordination:Work with airline crew, ground handling agencies, and airport authoritiesEnsure compliance with airline policies and aviation standards Qualifications:Minimum: 12th Pass or GraduateDiploma/Certification in Aviation / Hospitality / Travel & Tourism (preferred) Experience:Freshers can apply0-3 years experience preferred in aviation, hospitality, or customer service Skills Required:Excellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityBasic computer knowledgeAbility to work in a fast-paced environmentTeamwork and coordination skillsProfessional appearance and grooming Technical Skills:Basic computer systems for check-in and boardingKnowledge of airline procedures and airport operationsFamiliarity with boarding systems and passenger handling software Working Conditions:Rotational shifts (including nights, weekends, and holidays)Standing for long hoursAirport-based work environment Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month

We are looking for dedicated Airport Ground Staff to join our team in Hyderabad. This role is open to candidates with 0 to 6 years of experience and requires a 12th-grade education. The position is full-time and will be based at the airport.**Key Responsibilities:**- **Check-in Assistance**: Help passengers with the check-in process, ensuring they receive their boarding passes and luggage tags efficiently.- **Baggage Handling**: Safely manage passengers' luggage, ensuring it is loaded and unloaded from aircraft correctly to avoid damage or loss.- **Customer Service**: Provide excellent support to passengers by answering questions, addressing concerns, and assisting with any special requests during their airport experience.- **Boarding Support**: Oversee the boarding process by checking tickets and ensuring passengers board the aircraft in an organized manner.- **Ground Operations Coordination**: Work closely with various teams, including flight crews and security, to facilitate smooth airport operations.**Required Skills and Expectations:**Ideal candidates should possess strong communication skills to interact effectively with passengers. A friendly and approachable demeanor is crucial for providing exceptional customer service. Attention to detail is necessary for ensuring accurate baggage handling and compliance with airline policies. The ability to work under pressure in a fast-paced environment is essential, as the airport setting can be hectic. A team-oriented approach is important, as ground staff often collaborate with different departments to ensure a seamless travel experience for passengers. Candidates should also be able to work flexible shifts, including weekends and holidays, to accommodate flight schedules.

We are seeking dedicated individuals for the role of Ground Staff based in Hyderabad. This position is ideal for those who are enthusiastic about providing excellent service in a dynamic environment. The role involves various responsibilities that are essential for smooth operations.**Key Responsibilities:**- **Customer Service:** Assist passengers with check-in, boarding, and any inquiries to ensure a positive travel experience.- **Baggage Handling:** Manage passenger luggage, including loading and unloading baggage from aircraft, ensuring safe and efficient handling.- **Check-in Procedures:** Verify passenger information, issue boarding passes, and assist with any special requirements during check-in.- **Safety Checks:** Conduct safety inspections of boarding areas and gates to maintain a secure environment for all passengers and staff.- **Communication:** Collaborate with other team members and departments to coordinate flight operations and resolve any issues that arise.**Required Skills and Expectations:**Candidates should possess strong communication skills to interact with passengers effectively. A friendly and professional demeanor is crucial for delivering outstanding service. Attention to detail is necessary for managing passenger information and ensuring safety standards are met. Teamwork is important, as you will be working closely with colleagues. Flexibility in working hours and the ability to handle high-pressure situations are also expected in this role. While prior experience is not mandatory, a positive attitude and eagerness to learn are vital for success.

As an Airport Customer Service Associate, you will be responsible for providing exceptional customer service to passengers at the airport. Your key responsibilities will include assisting passengers with check-in procedures, ticketing, and baggage handling. You will also be required to handle any passenger inquiries or concerns efficiently and professionally. The ideal candidate should possess strong customer relationship skills and have a good understanding of airport operations. Experience in airline ticketing and customer service will be beneficial for this role. Additionally, excellent communication and interpersonal skills are essential for effectively interacting with passengers and ensuring a positive experience. A high school diploma or equivalent is required for this position, and having prior experience in a similar role will be an advantage. Overall, we are looking for a team-oriented individual who is committed to providing top-notch service to airport customers.

Ground Staff are responsible for ensuring the smooth operation of an airport by performing various tasks such as airport operations, customer service, safety checks, and more. They play a crucial role in ensuring passenger safety and satisfaction.Responsibilities:- Assist passengers with check-in, baggage handling, and security checks- Ensure the safe and efficient boarding and disembarkation of passengers- Oversee the loading and unloading of luggage and cargo- Communicate with air traffic control to coordinate aircraft movements

Ground Staff are responsible for ensuring the smooth operation of airport activities, including passenger handling, baggage handling, and aircraft operations. They play a key role in ensuring the safety and comfort of passengers throughout their journey.Responsibilities for Ground Staff may include:- Greeting and assisting passengers at check-in counters- Ensuring passengers' baggage is safely stowed and unloaded- Assisting passengers with boarding and disembarking from aircraft.

We are looking for 26 Hiring for Air Ticketing Executive at Airports Posts in Chennai, Salem, Hyderabad, Agartala, Kolkata, Chandigarh, Daman, Srinagar, Vijayawada, Pune, with deep knowledge in Air Ticketing Executive, Airport Ticketing Staff, Ticket Checking Staff, Passport Checking Officer, Airport Executive, Airport Operation, Ground Staff, Ground Handling Staff, Cabin Crew, Airport Manager, Front Desk Officer and Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma

The Primary Responsibility of An Airport Ground Staff is to Ensure the Safety and Comfort of Passengers Throughout Their Journey. this Role Involves Assisting Passengers with Check-in, Boarding, and Baggage Handling, as Well as Providing Information and Assistance to Passengers as Needed. key Responsibilities for Airport Ground Staff Include Performing Ground Staff Activities such as Check-in, Boarding, and Baggage Handling, as Well as Assisting Passengers with Any Queries or Issues They May Have.

Vacancy for AirportDESIGNATION :- 1.AIR-TICKETING OFFICER2.PASSPORT CHECKING OFFICER3.RESERVATION OFFICER4.RAMP OFFICER 5.DUTY MANAGER 6.CUSTOMER SERVICE ASSOCIATE7.CABIN CREW**SALARY:-31k TO 35k +CAB +MEALS ADVANTAGES- >We are Hiring for the jobs for the position of Air Ticketing /Ground Staff /Cabin Crew / Maintenance Engineer Perks : 1.PF + ESI 2.Over Time with Accommodation 3.Good Communication Skills & pleasing personality 4.Educational Qualification : 10th & 12th pass or above

Dear Candidate, Greeting for the day DESIGNATION :- 1.AIR-TICKETING OFFICER2.PASSPORT CHECKING OFFICER3.RESERVATION OFFICER4.RAMP OFFICER 5.DUTY MANAGER 6.CUSTOMER SERVICE ASSOCIATE7.CABIN CREW**SALARY:-30k TO 35k +CAB +MEALS ADVANTAGES- >We are Hiring for the jobs for the position of Air Ticketing /Ground Staff /Cabin Crew / Maintenance Engineer Perks : 1.PF + ESI 2.Over Time with Accommodation 3.Good Communication Skills & pleasing personality 4.Educational Qualification : 10th & 12th pass or above

As an Airport Ticketing Executive, you will play a crucial role in ensuring a smooth and enjoyable experience for passengers. Your primary responsibilities will include:- **Ticket Sales and Reservations**: Handle ticket bookings for flights and provide accurate information on ticket prices, schedules, and available options to customers.- **Customer Service**: Assist passengers with inquiries, address concerns, and resolve issues related to their travel plans, ensuring a positive experience.- **Check-in Assistance**: Guide passengers through the check-in process, helping them understand procedures and use self-service kiosks when applicable.- **Documentation Verification**: Ensure that all necessary travel documents, such as identification and visas, are valid and comply with airline regulations.- **Collaborate with Airlines**: Communicate effectively with airline representatives to stay updated on flight changes, cancellations, and other important information.- **Handle Payments**: Process transactions securely and accurately, managing cash and electronic payments in line with company policies.For this role, you should possess good communication and interpersonal skills to interact effectively with customers. Attention to detail is essential for handling tickets and documentation accurately. Basic computer skills are necessary for managing bookings and accessing systems securely. A positive attitude, along with the ability to work in a fast-paced environment, will help you succeed in this position. Prior experience in customer service or the travel industry is a plus but not mandatory, making this an ideal opportunity for candidates looking to start their careers in this field.

As a Cabin Crew member based in Hyderabad, you will play a vital role in ensuring the safety and comfort of passengers during flights. Your responsibilities will include:- **Ensuring Passenger Safety**: You will be responsible for briefing passengers on safety procedures and ensuring that safety equipment is functioning properly.- **Delivering Excellent Customer Service**: Interacting with passengers to meet their needs, answer queries, and provide assistance throughout the flight is a key part of your role.- **Serving Meals and Beverages**: You will be required to serve food and beverages to passengers, ensuring that their in-flight experience is pleasant and enjoyable.- **Handling Emergencies**: In case of emergencies, you will be trained to act quickly and effectively to ensure the safety of all passengers and crew members.- **Maintaining Cleanliness**: Keeping the cabin area clean and organized is important. You will help in managing the cabins tidiness before, during, and after each flight.- **Collaborating with Team Members**: Working closely with fellow crew members to coordinate duties and ensure a smooth flight experience is essential.To excel in this role, you should possess strong communication skills and a friendly demeanor to interact with diverse passengers. A professional appearance and the ability to remain calm under pressure are important. Being a team player with a positive attitude and a willingness to learn will also enhance your performance as a Cabin Crew member. A minimum education of 12th grade is required, and prior experience in customer service is a plus, though not mandatory.