232

Telecalling Executive Fresher Jobs in Gurgaon

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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Female
  • DLF Phase IV Gurgaon
Customer Relationship Outbound Calling Customer Support Customer Management Customer Handling Customer Service Customer Care Call Center International BPO Cold Calling Customer Communication Revnue Generation
As a Customer Care Executive, you will be the first point of contact for our customers, providing them with support and assistance to ensure a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries, resolve issues, and provide product information in a friendly and professional manner.2. Issue Resolution: Listen carefully to customer complaints or concerns and work towards a satisfactory resolution, ensuring that each interaction leaves the customer feeling valued and respected.3. Product Knowledge: Maintain up-to-date knowledge of our products and services, allowing you to offer accurate information and guidance to customers.4. Feedback Collection: Gather customer feedback and report it to the management team to help improve services and products.5. Record Maintenance: Update customer records and documents in the system accurately to ensure reliable data management.Required Skills and Expectations:Candidates should possess excellent communication skills, enabling them to interact effectively with customers. A strong problem-solving mindset is essential to manage and resolve issues promptly. A friendly and positive attitude is crucial for creating a welcoming experience for customers. Basic computer skills are necessary for documentation and record-keeping, and the ability to work in a team-oriented environment is key to succeeding in this role.
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  • 0 - 2 yrs
  • 3.3 Lac/Yr
  • Gurgaon Sector 18
Outbound Calling International BPO International Voice Process Good Communication Skills International Sales
We are seeking a motivated International Sales Executive to join our team in Gurgaon Sector 18. This role is perfect for recent graduates looking to kick-start their career in international sales.As an International Sales Executive, you will be responsible for generating leads and building relationships with potential clients around the world. You will work closely with senior sales staff to identify opportunities and assist in closing sales.Key responsibilities include:- Lead Generation: Use various methods to find potential clients and gather information about their needs.- Client Communication: Establish and maintain contact with international clients through email, calls, and meetings to build strong business relationships.- Sales Support: Collaborate with the sales team to prepare presentations, proposals, and quotes tailored to client requirements.- Market Research: Analyze market trends and competitors to identify new sales opportunities and enhance strategies.The ideal candidate should have a bachelor
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  • 0 - 1 yrs
  • 3.3 Lac/Yr
  • Female
  • DLF Phase I Gurgaon
Customer Relationship Outbound Calling Customer Support Customer Service International BPO Call Center
We are looking for a dedicated Customer Care Executive to join our team at DLF Phase I. This position is ideal for individuals who are passionate about providing excellent customer service and are eager to start their career in a dynamic environment.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to ensure their concerns are addressed promptly and effectively.- Provide Product Information: Educate customers about our products and services, helping them to make informed decisions.- Maintain Customer Records: Accurately update and maintain customer information in the database for efficient follow-up and service delivery.- Resolve Issues: Identify and resolve customer complaints by coordinating with other departments when necessary, ensuring a positive customer experience.- Follow Up with Customers: Conduct follow-up calls or emails to ensure customers are satisfied with the solutions provided and to encourage loyalty.- Report Feedback: Gather customer feedback and report insights to management to identify areas for improvement in services and processes.Required Skills and Expectations:- Must have completed at least the 12th grade to apply for this position.- Female candidates are preferred for this role.- Strong communication skills are essential, both verbal and written, to interact effectively with customers.- An ability to handle stressful situations with patience and professionalism is important.- Basic computer knowledge and familiarity with customer service software will be beneficial.- A positive attitude and willingness to learn are key traits expected from candidates. This role requires a full-time commitment and is based in the office, providing an excellent opportunity to build your career in customer service.
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Sector 15 Part II Gurgaon
Customer Support Calling Communication Skills Microsoft Excel Whatsapp Marketing Spread Sheet Order Processing Order Fulfillment
We're a growing D2C brand (Zevix) looking for a full-time Customer Support Executive to join our small team.What you'll do:Call and WhatsApp customers to confirm COD (cash-on-delivery) ordersFollow up on abandoned carts and answer customer queries the same dayCoordinate with our packing team to track order status and shipmentsMaintain daily records of orders, follow-ups, and customer responsesWhat we're looking for:Clear spoken Hindi/Hinglish (English is a plus)Comfortable making outbound calls all dayBasic smartphone/WhatsApp/computer familiarityReliable, organized, and able to work independentlyExperience: Freshers welcome. Prior telecalling, BPO, or retail customer service experience is a plus but not required.Work hours: Mon-Sat, 10 AM-7 PMWork type: In-office
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  • Fresher
  • 6.0 Lac/Yr
  • Gurgaon
Data Entry Computer Operator Back Office Executive Typist MS Excel MS Word Data Processing Basic Computer Knowledge Internet Browsing Copy Typing Email Handling Record Keeping Office Administration English Typing Computer Skills. Back Office English Communication Microsoft Excel Tally Back Office Processing Word Payment Followup Internet Tally ERP Customer Calling Online Data Entry Selling Skills Basic Computer Skills Good Communication
We are looking for a Back Office Computer Operator to support our operations from the comfort of your home. This is a part-time position suitable for freshers who have completed at least 10th grade.Key responsibilities:- Data Entry: Accurately input data into our systems to ensure all information is up-to-date.- Document Management: Organize and maintain digital files, making them easy to access and retrieve when needed.- Record Keeping: Keep track of important records and ensure they are securely stored to protect confidentiality.- Basic Reporting: Generate simple reports to summarize data, helping the team make informed decisions.- Communication: Collaborate with other team members through emails and chat to resolve any queries and share updates.Required skills and expectations:- Computer Proficiency: Basic knowledge of computer applications, including word processing and spreadsheet software, is essential. - Attention to Detail: Ability to focus on tasks and catch errors is important for maintaining quality in data entry.- Time Management: Should be able to manage time effectively to meet deadlines while working from home.- Communication Skills: Clear and effective communication skills are necessary for collaboration and achieving tasks.- Eagerness to Learn: A positive attitude towards learning new skills and information is expected, as this is a dynamic environment. This role is ideal for someone who is motivated, responsible, and ready to start a career in back office operations.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Gurgaon
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Technical Services Customer Management Voice Support
We are seeking a Customer Handling Executive to join our team in Gurgaon. This role is ideal for individuals with 0-2 years of experience who are eager to start their career in customer service. The primary responsibility is to assist customers with their inquiries and resolve any issues they may face. You will communicate with customers through phone, email, or in-person, ensuring they receive exceptional service.Key responsibilities include addressing customer inquiries and concerns, which involves listening carefully and providing accurate information. You will also process orders and returns efficiently, ensuring customers experience a smooth transaction. Additionally, you will maintain records of customer interactions, helping to track and manage issues effectively. Collaborating with other teams will be essential to ensure all customer needs are met.Candidates should have a strong command of spoken and written English, as clear communication is crucial in this role. Patience and empathy are important interpersonal skills that will help you understand and resolve customer issues. A good understanding of basic computer skills is necessary for managing inquiries and maintaining records. We expect candidates to be punctual, reliable, and eager to learn. You should be adaptable and able to work in a fast-paced environment, demonstrating a positive attitude towards customer service. Overall, this position offers an excellent opportunity for motivated individuals to kickstart their career in a dynamic setting.
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  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Female
  • Gurgaon
Marketing Online Sales Outbound Calling Marketing Communication
We are seeking a motivated and detail-oriented Telecaller Executive to join our team in Gurgaon. Ideal candidates should be fresh graduates or have up to 3 years of experience and be ready to work in a dynamic environment.Key Responsibilities: - Conduct Calls: You will be responsible for making outbound calls to clients, introducing our services, and identifying potential leads. Building a good rapport with clients is essential. - Follow-Up: Regularly follow up with prospects and clients to maintain relationships and answer any queries they may have. Effective communication is vital for this task. - Record Keeping: Maintain accurate records of calls made, feedback received, and any related information in our database. Organizational skills will be highly valuable. - Team Collaboration: Work closely with your team to meet targets and share valuable insights from customer interactions. A team-oriented mindset will enhance our collective performance.Required Skills and Expectations: Candidates must possess excellent verbal communication skills in English and Hindi. The ability to listen actively and respond appropriately is essential. A friendly and confident personality will help in engaging clients effectively. Basic computer proficiency is needed to log calls and manage data efficiently. Being reliable, punctual, and having a positive attitude towards learning is crucial for success in this role.
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  • Fresher
  • 7.0 Lac/Yr
  • Gurgaon
Good Communication Skills Voice Process BPO Call Center Outbound Sales Domestic BPO Inbound
As a Tele Caller, your primary responsibility will be to engage with potential customers over the phone and assist them with their inquiries. This is a full-time role based in our office in Gurgaon, and we welcome freshers to apply.Key Responsibilities:- Making Calls: You will make outbound calls to potential clients, introducing them to our products and services. This helps generate interest and leads for the company.- Product Knowledge: Understanding the features and benefits of our offerings is essential. This knowledge allows you to answer questions and provide detailed information to customers.- Customer Interaction: You will interact with customers to understand their needs and provide appropriate solutions. Listening effectively will help build rapport and trust.- Data Entry: After each call, you need to update customer information in our system. Accurate data entry ensures we maintain effective communication with clients.- Follow-up Calls: Regular follow-up with leads will be necessary to nurture relationships and encourage sales. Persistence and politeness are key in these interactions.Required Skills and Expectations:- Communication Skills: You should have strong verbal communication skills to convey information clearly and effectively.- Listening Skills: Being attentive and understanding customer concerns is important for successful interactions.- Goal-Oriented: A positive attitude with a focus on achieving targets will help you succeed in this role.- Team Player: Willingness to work collaboratively with colleagues to meet the teams objectives is essential. Overall, a successful Tele Caller should exhibit enthusiasm and persistence in their efforts to connect with clients and drive sales for the company.
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Gurgaon
Domestic BPO Outbound Calling Inside Sales
Company: HT Media Ltd.Job Role: Tele Sales ExecutiveLocation: Sector 18 GurgaonSalary: 25,000 In-HandJob RequirementsMinimum 6 months of experience in telesales/customer callingCandidate must have fluent English communication skillsGraduation (UG candidates can apply)Age Criteria: Up to 30 yearsJob ResponsibilitiesHandle customer calls and explain company servicesGenerate leads and close sales over callsMaintain client relationships and follow-upsAchieve monthly sales targetsUpdate customer details and reportsInterview ProcessTotal 2 Interview RoundsContact DetailsHR Name: Riya HR
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  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Gurgaon
BDE Business Development Executive Calling Waste Management Solid Waste Management
Job Role:We are hiring a Business Development Executive who will connect with MSME clients, explainESG (Environmental, Social, Governance) solutions, and onboard new clients. This role alsoincludes attending events and traveling for business development activities.Key Responsibilities: Identify and connect with MSME clients Pitch ESG and sustainability services to potential clients Prepare professional PPT presentations and proposals Attend client meetings and follow-ups Convert leads into active clients Coordinate with internal teams for smooth execution Attend events to generate new business opportunitiesRequirements: Strong communication and presentation skills Detail-oriented with good attention to accuracy Comfortable with traveling for meetings and events Basic knowledge of PowerPoint (PPT) Interest in ESG / sustainability Confident in client interaction and pitching Target-oriented and proactive approachEducational Qualification: BBA preferred BA / BSc / MSc can also applyEligibility: Female candidates preferred Freshers with good communication skills are welcome Immediate joiners preferred
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  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Gurgaon
Domestic BPO Inbound Outbound Calling Microsoft Excel Calling Tele Sales Telesales
Make outbound calls to prospective students and explain available courses and services.Handle inbound inquiries and provide accurate information.Maintain follow-ups with leads and convert them into admissions.Maintain professional communication and ensure excellent customer service.Achieve daily/weekly/monthly call and admission targets.Work closely with the academic and sales team to ensure smooth workflow.
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  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Gurgaon
Customer Care Voice Process Outbound Calling
Were Hiring: International Voice Process (Travel Support) GurgaonLooking to kickstart or grow your career with a global leader in customer experience? Heres your chance to join Teleperformance - Airbnb Process and work in an exciting international environment!Company: Teleperformance (Airbnb Process)Location: GurgaonProcess: International Voice - Travel SupportSalary (In-Hand)Freshers: Up to 27,000/monthExperienced: Up to 32,000/monthJob DetailsShift: Rotational ShiftWorking Days: 5 Days a WeekInterview Mode: 100% VirtualEligibility CriteriaAny Graduate (Freshers & Experienced both can apply)Excellent English Communication Skills - MandatorySelection ProcessRiva AI RoundSelf RegistrationAMCAT (Minimum Score: 65)HR RoundOperations Round Perks & Benefits Two-way Cab Facility $150 Annual Performance Voucher (Based on KRA) Global exposure & growth opportunities
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  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Gurgaon Sector 18
Outbound Calls Tele Counselor Voice Process Inbound Calls Customer Support Cold Calling Domestic Calling Call Center Customer Care Associate
We are looking for a dedicated Tele Caller to join our team in Sector 18. The primary responsibility of this role is to communicate with potential customers and promote our services over the phone. This is a full-time position, and candidates should have completed at least their 12th grade.Key Responsibilities:- Making Outbound Calls: Contact potential customers to inform them about our products and services, and generate interest.- Handling Inquiries: Respond to customer questions and concerns in a clear and professional manner, ensuring a positive experience.- Maintaining Records: Keep accurate records of calls made, customer interactions, and feedback in the company system for future reference.- Meeting Targets: Work towards daily or weekly call quotas, contributing to the overall sales and outreach goals of the company.- Collaborating with Team: Work closely with team members and supervisors to share insights and improve calling strategies.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential to effectively convey information and engage customers.- Listening Skills: Ability to listen carefully to customer needs and respond appropriately.- Basic Computer Skills: Familiarity with using computers for entering data and managing information.- Positive Attitude: A friendly and upbeat demeanor to create a welcoming environment for customers.- Time Management: Ability to handle multiple calls efficiently while staying organized and focused on tasks. This position is ideal for individuals looking to start their career in sales and customer service.
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Gurgaon Sector 18
Outbound Calling KPO Online Sales Domestic BPO Voice Process Cold Calling
Job Title: Specialist - Tele SalesProcess: Personal Loan
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  • 0 - 6 yrs
  • 11.0 Lac/Yr
  • Gurgaon
B2c Sales Telecalling CRM Good Communication Skills
We Are Hiring: Business Development AssociateLocation: Gurgaon (On-site 5 Days a Week)Employment Type: Full-time PermanentCompensation: 7 11.5 LPANotice Period: Immediate Joiners PreferredAge Criteria: Applicants must be under 30 years of ageWho Were Looking For :We are hiring driven and result-oriented professionals with 16 years of experience in Sales or Business Development, including at least 1 year in EdTech. If you're passionate about helping individuals transform their careers and thrive in a fast-paced environment, wed love to connect.Educational BackgroundBachelors degree in any disciplinePreferred: B.Tech, MCA, BCA, MBA, or M.TechKey ResponsibilitiesEngage and consult with potential learners to understand their career aspirations and recommend suitable programsQualify leads and manage the entire sales funnel to drive high-quality conversionsFollow up regularly to build trust and clearly communicate the value propositionConsistently meet or exceed individual revenue targets through a consultative sales approachCore Skills & CompetenciesStrong verbal and written communication skills in EnglishExcellent customer engagement and consultative selling skillsCRM knowledge (LeadSquared preferred, not mandatory)Desirable Qualifications & ExperienceExperience in K-12+ or higher education domainsExposure to tech-based learning productsProven success in handling high-ticket sales (50K+)Why Join UsCompetitive and industry-leading compensationFast-track growth opportunities in a leading EdTech environmentPerformance-driven, collaborative, and high-energy work culture.
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  • 0 - 3 yrs
  • Gurgaon Sector 66
Sales Direct Sales Inside Sales Negotiation Cold Calling Negotiation Skills Communication
Responsibilities: 1. Understanding a patient's profile and resolving their queries to make them aware about Pristyn's offerings. 2. Achieve monthly sales targets by properly counselling the patient about our services. 3. Being sensitive to a patient's needs and guiding them throughout their journey. 4. Coordinating with different departments to achieve the desired results. About Us: - Pristyn Care is a Series-E Sequoia funded Healthcare Startup. Founded by a team of ex-Max & Vedanta doctors along with ex-UrbanClap, Mobikwik folks. We are disrupting the surgical ecosystem. In 5 years, we aim to be the largest distributed (full stack) surgery platform in India.We are a team of 2000 + with senior leadership from pedigree backgrounds. We are looking to onboard teammates who can bring in the passion and problem-solving attitude to help build, Pristyn into a formidable company. Pristyn Care is focused on building a healthcare ecosystem delivering surgical care, doctor's consultation, pre and post-surgical follow-ups and hassle-free insurance claims.
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Female - Tele Caller - MG Road Gurgaon

Spacewood Furnishers Private Limited

  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • MG Road Gurgaon
Domestic BPO Voice Process Inbound Negotiation Skills Convincing Power Cold Calling Microsoft Excel Telemarketing Tele Sales Telesales Voice Support
Job Description: Telecaller (Female)Company: Spacewood Furnishers Private LimitedLocation: Gurugram (MG Road)Employment Type: Full-time (Work From Office)Role OverviewWe are seeking a Telecaller with good English communication skills. The role involves calling company-provided online leads and updating customer details in the CRM portal. There are no sales targets in this role.Key Responsibilities:-Make outbound calls to customers from company-provided online leads-Service information and handle basic customer queries-Maintain and update customer records in the CRM portal-Follow up with customers when required-Ensure accurate documentation and communication*Qualifications & Requirements:-Education: Graduate-Experience: Fresher to 2 years-Good English communication skills-Basic excel knowledge and ability to work on CRM software*Benefits-No sales targets-Training will be provided by the company-Company-provided mobile SIM and laptopContact and whatsapp your updated resume on 8130564400 or email to monika@spacewood.co.in
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  • 0 - 1 yrs
  • Gurgaon
Sales Outbound Calling Calling Executive Tele Caller Direct Sales
PXE Technologies (Gurugram) is a leading provider of security, communication, and automation systems, offering CCTV installation, intercom solutions, biometric security, access control, fire alarms, video conferencing, networking, public address systems, and intrusion alarms. We serve businesses, enterprises, manufacturing units, residences, and institutions with cutting-edge technology and expert installation services.Join our team as a Sales Trainee based in Gurgaon, India. As a Sales Trainee, your key responsibilities will include learning about our products and services, assisting the sales team with daily tasks, conducting market research, and communicating with potential clients. We are looking for a candidate who is a quick learner, detail-oriented, and possesses excellent communication skills. The ideal candidate should also be a 12th pass with 0-1 years of experience. This is a part-time position that allows you to work from home. Join us and kick-start your career in sales today!
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  • Fresher
  • Gurgaon
Outbound Calling Inbound Interpersonal Skills Voice Process
Telesales Executive OCC / OPDWe are looking for a customer-focused Telesales Executive to manage patient inquiries, appointment bookings, and service coordination for OCC and OPD functionKey Responsibilities:1.Handle inbound and limited outbound calls related to OPD and OCC services2.Assist patients with appointment scheduling, service information, and follow-ups3.Explain healthcare/Homecare services clearly 4.Coordinate with internal teams to ensure smooth OPD operations5.Address patient queries and basic complaints professionally6.Maintain accurate call and appointment records in the systemEligibility Criteria:Graduate (Mandatory)Freshers & experienced candidates can applyExcellent English communication skillsComfortable handling calls and customer interactionsBenefits & Perks:No Hard core selling 36 days leaveInsurance facilitySupportive and professional work environment
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Gurgaon
Good Communication Skills International Sales CBSE Inboond Sales Inbound Inbound Sales Tele Sales Calling Inbound Calls Cold Calling
Key Responsibilities:Handle inbound and outbound calls related to hospital services and patient inquiries.Promote and explain Medanta Home Care Services to patients and caregivers.Manage service bookings, confirmations, rescheduling, and follow-ups.Address patient queries and complaints in a professional and empathetic manner.Maintain accurate records of calls, leads, and customer interactions.Coordinate with internal teams to ensure smooth service delivery.Meet daily calling and service conversion targets.Follow hospital policies, call quality standards, and compliance guidelines.Required Skills & Qualifications:Graduate candidates are eligible.02 years of experience in telesales, customer service, or healthcare support preferred.Excellent communication skills with fluency in English (Hindi is an added advantage).Strong interpersonal and customer-handling skills.Ability to handle customer objections and complaints calmly and professionally.Comfortable working in a fast-paced environment and managing multiple tasks.Basic computer knowledge and CRM familiarity is a plus.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Female
  • Gurgaon
Tele Caller Calling Real Estate Sales Good Communication Skills
Preferred Candidate Profile:Female candidate with minimum 6 month of telecalling experience.Prior experience calling patients or doctors will be an added advantage.Should be comfortable with office-based workRiya Mishra
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  • 0 - 5 yrs
  • 2.8 Lac/Yr
  • Gurgaon
Call Center Executive Calling Telecaller Sales Customer Services Customer Care Walk in
ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible waFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsRequirements and skillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Female
  • Gurgaon
Sales Executive Calling Sales Trainee Voice Process Customer Care Executive Outbound Calling Inbound Calls Gurgaon Phone Calls Female Cold Calling Telesales Walk in
POSITION: Executive - Sales (Trainee)QUALIFICATION: Mini. GraduationEXPERIENCE: Mini. Fresher/1+ YearsJob DescriptionKey Skills: Comfortable making calls and talking to new people/ customers Excellent communication skills; the ability to call, connect and interact with potential customers Persuasive and goal-oriented Eager to expand company with new sales Maintaining the database of the customers on a regular basis Able to multitask, prioritize, and manage time efficiently In-depth understanding of company services and its position in the industry Ability to work independently or as an active member of a teamRoles and Responsibilities: Calling/answering Phone and explaining the product and services offered by the company Obtaining customer information and other relevant data Asking question to customer and understanding their requirements Work experience as a Telecaller or a similar role in the Sales DepartmentThanks & Regards,Sheetal TanwarTalent Acquisition Department
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Gurgaon
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Cold Calling Customer Communication Call Center
We are looking for a dedicated Customer Care Executive to join our team in Gurgaon. This role is ideal for individuals with 0 to 2 years of experience who are eager to assist customers and enhance their experience.Key Responsibilities:- Customer Support: Assist customers with inquiries, product information, and troubleshooting issues through phone, email, or chat. You will be the first point of contact, providing friendly and timely assistance.- Problem Resolution: Identify customer concerns and work to resolve them efficiently. You will listen to customer complaints and provide appropriate solutions, ensuring satisfaction and loyalty.- Documentation: Maintain accurate records of customer interactions and transactions. You will document issues and resolutions to help improve our services and processes.- Team Collaboration: Work closely with other team members and departments to ensure a smooth flow of information and enhance the overall customer experience. Good communication with colleagues is essential.Required Skills and Expectations: Candidates should have completed their 12th grade and possess strong communication skills, both written and verbal. A positive attitude and a willingness to learn are crucial. You should be able to handle stressful situations calmly while maintaining professionalism. Basic computer skills and experience with customer management software will be an advantage. Flexibility in working hours and a commitment to providing excellent service are essential for success in this role.
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  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Gurgaon
Outbound Calling Customer Care BPO Operations Domestic BPO International BPO BPO Non Voice Outbound Sales BPO Sales BPO
We are seeking a dedicated BPO Executive to join our team in Gurgaon. This entry-level position is ideal for individuals with 0 to 2 years of experience who are eager to learn and grow in the business process outsourcing industry.Key Responsibilities:- Customer Interaction: Communicate with customers via phone, email, or chat to address their inquiries, resolve issues, and provide information in a friendly and efficient manner.- Data Entry: Accurately enter customer information and transaction details into the system to maintain up-to-date records and ensure smooth operations.- Quality Assurance: Adhere to company quality standards while handling customer interactions and performing tasks to ensure a high level of service.- Team Collaboration: Work closely with team members to achieve departmental goals and contribute to a positive work environment.- Feedback Handling: Listen to customer feedback and suggestions, escalating issues when necessary to management for further resolution.Required Skills and Expectations:Must have completed at least the 12th grade of education. Strong communication skills, both verbal and written, are essential. The candidate should be comfortable working with computers and have basic knowledge of software applications. A positive attitude and a willingness to learn are critical. Candidates should be able to manage their time well and work effectively in a team environment. Flexibility in working hours is expected, as shifts may vary.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Gurgaon
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Customer Communication Cold Calling Call Center
We are looking for a Customer Care Executive who is enthusiastic and ready to assist customers with their inquiries and needs. As a vital part of our team, you will play a key role in delivering excellent customer service. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and messages from customers, providing accurate information and solutions in a friendly manner. - Resolve Issues: Address customer complaints or concerns effectively, ensuring that problems are resolved in a timely fashion to maintain customer satisfaction. - Maintain Records: Keep detailed records of customer interactions and transactions for future reference and reporting purposes. - Follow Up: Reach out to customers after their inquiries to confirm that issues are resolved and to ensure they are satisfied with the service received. - Collaborate with Teams: Work with other departments to relay customer feedback and help improve products or services. Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to engage with customers clearly. A positive attitude and patience are essential to handle various customer personalities. You should be comfortable using computers and navigational tools to record interactions and find product information. While prior experience is not necessary, a willingness to learn and adapt is vital. A 12th-grade education or equivalent is required. You should be able to work independently in a home environment and manage your time efficiently.
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