Technical Coordinator Fresher Jobs in Mysore

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent

Position SummaryTechnical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.Roles and ResponsibilitiesAnswers inquiries by clarifying desired information; researching, locating, and providing informationDetermines requirements by working with customersResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfils requests by clarifying desired information; completing transactions; forwarding requests.Education & ExperienceUnder Graduates/GraduatesFresherDesired Skills and AbilitiesExcellent Communication SkillsBasic Telephone EtiquettesMS OfficeBasic System Navigation SkillsCustomer Focus and Being AttentiveTrouble shootingGood reasoning and analytical skillsActive listening skillsAbility to comprehend the customer requirement wellGood understanding about ISP.CriteriaWilling to work in Rotational shifts5 days work/2 rotational weekly offsTransport facility providedDesired qualifications: 10+2 or 10+3 or 10+2+4Desired years of experience: FresherReady to Join Immediately!!!Position: Trainee Process Consultant (Technical Support -International Voice Process)Compensation: 2, 35,000 LPA (Take home 14.5k + 2 k voice allowance)Willing to work in rotational shifts5 Days working, 2 Days split off weekly2 way transportationDesired Skills and Abilities:Good communicationGood Analytical SkillsWork Location: AMR Tech park, Bommanahalli, Bangalore.

Roles and Responsibilities: Builds business by identifying and selling prospects; maintaining relationships with clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal net works; bench marking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Explain about our training's courses by understanding the need of the clients &generate and convert the leads into Sales. Follow up calls for clients in pipeline. Candidates having prior experience in sales/outbound calling/business development/educational sales background/voice process will be given preference Candidates having experience into admissions/ student counselling, selling educational courses or training will be given preference Negotiate/close the deals. Maintain good relationship with new & existing clients. Result oriented & achieve the given targets. Excellent English communication skills & active listening skills & confident and soft spoken. Prompt problem solving & decision-making skills

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent