294

Team Leader Job Vacancies in Delhi NCR

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  • 1 - 5 yrs
  • 5.0 Lac/Yr
  • Noida
Good Communication Good Communication Skills Sales Process Telesales Executive Tele Caller Personal Loans Team Leader Team Building
Urgent Hiring - Team Leader (Personal Loan)We are hiring experienced candidates for the position of Team Leader - Personal Loan. Job Location: Noida Experience Required: Minimum 1 year in Personal Loan Sales / Team Handling Position: Team Leader Salary: 15,000 - 30,000 + Attractive Incentives Male & Female both can applyJob Responsibilities:Handle and manage personal loan sales teamGuide executives to achieve targetsGenerate leads and maintain customer relationsSupport team in daily sales activitiesMaintain reporting and performance trackingRequirements:Good communication skillsLeadership and team handling experienceBasic knowledge of personal loans and banking processTarget-oriented mindset Interested candidates can message immediately. Limited openings - Apply fast!
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Urgent Requirement For Sales Team Leader Freshers

Bajaj Life Insurance Company Limited

  • 0 - 1 yrs
  • Delhi
Marketing Communication Agency Sales Retail Sales Team Management Skills Team Building Direct Sales
We are looking for a motivated Sales Team Leader to join our team in Delhi. This is a full-time role where you will work from home. As a Sales Team Leader, you will guide and inspire your sales team to meet and exceed targets.**Key Responsibilities:**- **Lead the Sales Team:** Provide direction and support to team members, ensuring everyone understands their roles and targets.- **Set Sales Goals:** Establish clear objectives for the team and monitor progress towards achieving these goals, encouraging high performance.- **Train Team Members:** Conduct regular training sessions to develop the skills of your team, helping them improve their sales techniques and product knowledge.- **Monitor Performance:** Assess sales data and team performance to identify areas for improvement and implement necessary changes.- **Motivate and Inspire:** Create a positive and engaging work environment, fostering teamwork and encouraging individuals to achieve their potential.- **Manage Customer Relationships:** Build and maintain strong relationships with customers, ensuring satisfaction and loyalty.**Required Skills and Expectations:**- Strong communication skills are essential for conveying information clearly and effectively to the team.- Basic understanding of sales principles and processes is important for guiding the team.- Ability to work independently and manage time effectively in a remote work environment.- A proactive attitude toward problem-solving and a willingness to adapt to changing circumstances.- Team leadership qualities, including the ability to motivate others and promote a collaborative atmosphere.Candidates with 0-1 year of experience are welcome to apply.
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  • 1 yrs
  • 3.5 Lac/Yr
  • Udyog Vihar Phase V Gurgaon
Microsoft Excel Time Management Leadership Compensation Management Team Leading Computer Operations MS Word Communication Skills
We are seeking an Operations Manager with a diploma or Btech in electrial field and 1-2 years of relevant experience to oversee daily operations at our sites. The ideal candidate will have strong leadership skills and a hands-on approach to managing teams and processes.Key Responsibilities:1. **Team Management**: Oversee a team of employees, ensuring effective communication and coordination to meet operational goals.2. **Process Improvement**: Identify areas for process enhancement and implement strategies to improve efficiency and productivity within the department.3. **Inventory Control**: Manage inventory levels, ensuring that stock is maintained at optimal levels to meet demand without excessive surplus.4. **Reporting**: Prepare regular reports on operational performance, presenting insights to management and suggesting improvements based on data analysis.5. **Quality Assurance**: Ensure that all operations meet quality standards and compliance requirements, addressing any issues proactively.Required Skills and Expectations:The successful candidate should have excellent organizational skills, allowing effective multitasking in a fast-paced environment. Strong analytical skills are crucial for data-driven decision-making. The candidate must possess strong leadership qualities, motivating the team towards achieving objectives. Good communication skills are necessary for clear and effective interaction with team members and other departments. A strong attention to detail and a problem-solving mindset will enable the candidate to address operational challenges proficiently. Being a male candidate is preferred for this position in line with company policy.
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  • 0 - 6 yrs
  • 1.5 Lac/Yr
  • Delhi
Communication Leadership Team Leader Speaking Hindi
Job Title: HR Executive (Work From Home)Job Type: Part-Time / Full-Time (Remote)Job Description:We are looking for a dedicated and responsible HR Executive to manage basic recruitment and coordination tasks. This is a work-from-home opportunity suitable for students, freshers, and individuals looking for flexible work options.Key Responsibilities:- Screening and shortlisting candidates- Communicating with applicants through calls or messages- Scheduling interviews and follow-ups- Maintaining basic candidate records- Assisting in onboarding processSkills Required:- Basic communication skills (Hindi/English)- Smartphone or laptop with internet connection- Ability to handle simple HR tasks- Self-motivated and disciplinedEligibility:- Minimum 10th/12th pass- Freshers and experienced both can applyWork Benefits:- Flexible working hours- Work from home setup- Performance-based growth opportunities- Skill development in HR and communicationHow to Apply:Interested candidates can apply directly or send a message with their basic details (Name, Age, Qualification).Note: This is a direct recruitment opportunity. No prior experience required.
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Hiring Fresher - Team Manager - Noida

Delhi Land Planner Pvt Ltd

  • 0 - 5 yrs
  • 5.0 Lac/Yr
  • Noida Sector 63
Sales Customer Support Team Motivation Team Work Team Building Team Leader
Job Title: Sales Manager (Real Estate)Location: Noida / NCRExperience: 0
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  • 0 - 5 yrs
  • 9.0 Lac/Yr
  • Delhi
Budget Management Crisis Management Decision-making Emergency Procedures Flight Operations Performance Evaluation Problem-solving Safety Regulations Team Management Time Management Customer Service Regulatory Compliance Quality Control Leadership Conflict Resolution Resource Allocation Staff Training Attention to Detail Communication Adaptability Air Ticketing Executive Air Ticketing Officer Air Ticketing Air Ticketing Staff Airport Ticketing Executive Airport Ticketing
We are looking for an Airline Manager to oversee daily operations at our Delhi office. This role is ideal for individuals with up to five years of experience and a minimum education of 10th pass. The successful candidate will play a key role in ensuring smooth airline operations and excellent customer service.Key Responsibilities:1. **Team Supervision**: Oversee staff in various departments, ensuring that everyone performs their tasks effectively and maintains high standards of service.2. **Operational Management**: Coordinate daily flight schedules, monitor passenger check-ins, and manage boarding processes to ensure timely departures.3. **Customer Service Excellence**: Address passenger inquiries, resolve complaints, and ensure that all customers have a positive travel experience.4. **Safety Compliance**: Ensure that all airline operations meet safety regulations and company policies, promoting a culture of safety among staff.5. **Financial Oversight**: Assist in budgeting and monitoring operational costs, focusing on maximizing efficiency and profitability.Required Skills and Expectations:Candidates should have excellent communication skills, as they will interact with team members and customers regularly. Organizational skills are essential for managing schedules and operations efficiently. Basic computer skills are necessary for managing booking systems and communication tools. A proactive attitude, attention to detail, and the ability to work in a fast-paced environment are crucial for success in this role. Flexibility to adapt to changing situations and commitment to teamwork will help ensure the airport
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  • 2 - 8 yrs
  • 7.0 Lac/Yr
  • Delhi
Team Coordinator Personal Loans Collections Recovery Professional Communication English Language
Our company focuses on the field of microcredit services, adhering to the concepts of compliant operation and honest service, and provides convenient and safe financial solutions for individuals and small and micro enterprises. Due to business development needs, we are now openly recruiting several Collection Team Leaders from the society, who will be responsible for leading the collection team to complete the repayment indicators. We sincerely invite aspiring talents to join our team and grow and develop together.Job Responsibilities1. Be responsible for leading the collection team to carry out the collection work of overdue microloan accounts, formulate team collection plans, coordinate the work of team members, and ensure the completion of the repayment indicators assigned by the company;2. Supervise the team's collection process, guide team members to communicate with borrowers through compliant methods (phone calls, text messages, letters, etc.), solve complex problems in the collection process, and ensure that the collection work is legal and compliant;3. Analyze the collection data of the team and individuals, summarize collection experience, optimize collection strategies, and improve the overall repayment efficiency and quality of the team;4. Be responsible for the daily management, training guidance and performance evaluation of team members, build a positive team atmosphere, and enhance team cohesion and professional capabilities;5. Timely update customer account status, accurately record the team's collection work, write team collection work reports, and regularly report work progress to the management;6. Cooperate with relevant departments of the company to handle customer complaints and inquiries, maintain the company's brand image, and assist in improving the company's collection management system.[Job Requirements]1. Possess proficient English listening, speaking, reading, and writing skills, aged between 22 and 40, with a college degree or above, with a preference for majors in finance, management, or related fields;2. Possess at least 2 years of experience in debt collection within the financial industry, including at least 1 year of experience in managing a debt collection team, and be familiar with the debt collection process for small loans as well as relevant laws and regulations;3. Possess excellent team management skills, communication and coordination abilities, and problem-solving abilities, and be able to effectively lead the team to achieve performance targets;4. Possess a strong sense of responsibility and purpose, demonstrate resilience under pressure, and exhibit excellent professional ethics and teamwork spirit;5. Proficient in using office software and collection management systems, with no adverse credit history or criminal recordWorking hours:800 -- 11:00 12:00 -- 17:00 Indian timeWork six days a week with one day off arranged from Monday to Sunday; shift work will be scheduled during holidays based on workload, and holiday wages will be calculated according to national regulationsJob Salary:Basic salary of 45,000 rupees + all kinds of subsidy + Performance bonus
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  • 2 - 8 yrs
  • 4.3 Lac/Yr
  • Noida
Warranty Handling Warranty Administration Customer Management Workshop Management Team Leader Handling Customer Queries Problem Solving Diagnostics
We are looking for a dynamic and technically skilled Workshop Manager to lead our Bajaj & KTM authorized service workshop. The ideal candidate should have in-depth knowledge of two-wheeler service operations, strong leadership capabilities, and a passion for delivering exceptional customer service.Key ResponsibilitiesOversee daily workshop operations, ensuring efficiency, productivity, and adherence to brand standards (Bajaj, KTM, Chetak)Supervise and guide the team of technicians and service advisorsEnsure timely and high-quality servicing, repairs, and diagnosticsManage job card flow, spare parts coordination, and workshop inventoryAddress customer concerns effectively, ensuring satisfaction and retentionBuild strong customer relationships with a proactive and professional approachEnsure compliance with safety protocols and cleanliness in the workshopMonitor key performance indicators (TAT, customer satisfaction, repeat complaints, etc.)Report to senior management on workshop performance and improvementsDesired Candidate ProfileMinimum 5 years of hands-on experience in a two-wheeler workshop environment (Bajaj/KTM experience preferred)Strong technical know-how and the ability to diagnose and troubleshoot effectivelyExcellent leadership and team management skillsPleasing personality with excellent communication and interpersonal skillsProactive approach to customer service and relationship managementFamiliar with digital job card systems, service CRMs, and warranty protocols
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  • 0 - 1 yrs
  • Female
  • Greater Noida
Cooking Food Shop Keeper Food Safety
Join our team as a Food employee, based in Greater Noida, India. As a female employee, no prior experience is required, but a 10th pass education is necessary. Your key responsibilities will include preparing and serving food items, maintaining cleanliness in the kitchen and dining area, and ensuring customer satisfaction. We are looking for someone who is reliable, hardworking, and has good communication skills. If you have a passion for food and are looking to start your career in the food industry, we would love to hear from you.
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  • 0 - 5 yrs
  • 2.8 Lac/Yr
  • Noida Sector 3
Retail Sales Marketing Communication Team Building Management Skills Basic Computer Skills
- Lead a team of sales representatives:As a Sales Leader, you will be responsible for overseeing a team of sales representatives, providing guidance, support, and motivation to help them meet their targets.- Develop and implement sales strategies:You will need to create and execute sales strategies to drive revenue growth, expand the customer base, and increase overall sales performance.- Set sales targets and goals:It will be your responsibility to set clear sales targets and goals for your team, monitor their progress, and provide regular feedback to ensure targets are achieved.- Train and mentor sales team members:As a Sales Leader, you will be required to train new sales team members, provide ongoing coaching and mentorship, and help them improve their sales skills and techniques.- Conduct market research and analysis:You will need to conduct market research to identify potential clients, assess market trends, and stay informed about competitors to ensure the sales team is well-equipped to succeed.Required Skills and Expectations:- Strong communication and interpersonal skills- Ability to lead and motivate a team- Proven track record in sales- Excellent organizational and time management skills- Ability to work independently and remotely- Knowledge of sales techniques and strategies- Adaptability and willingness to learn and grow in a fast-paced environment
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  • Fresher
  • 4.3 Lac/Yr
  • Noida Sector 125
Sales Executive Business Development Executive Team Leader Front Desk Manager
We are looking for a result-oriented Sales Executive/ Team Leader to drive our Real Estate sales operations. You will be responsible for leading a team of Sales Executives to convert leads into property bookings. We welcome candidates who are high-energy, persuasive, and hungry for growthwhether you are an experienced professional or a motivated fresher looking to lead.Key ResponsibilitiesTeam Supervision: Guide Sales Executives in handling outbound calls and follow-ups for real estate projects.Lead Conversion: Ensure the team effectively qualifies leads and schedules site visits for potential buyers.Performance Management: Track daily calling activity, lead pipeline, and closing ratios.Closing Assistance: Step in to help the team close high-value deals and handle complex client negotiations.Reporting: Maintain a database of client interactions and provide regular updates on sales progress.Onboarding: Train new joiners (Freshers) on property details, location advantages, and sales pitches.Required Skills & QualificationsExperience: Experience in Real Estate or BPO Sales is a plus, but Freshers with strong leadership potential and great communication are welcome to apply.Attitude: A go-getter mindset with a strong interest in the Real Estate market.Skills: Excellent negotiation, presentation, and people management skills.Availability: Must be comfortable with weekend work (as most site visits happen on Saturdays and Sundays).BenefitsAttractive Fixed Salary + High Commissions/Incentives per Booking.Professional training in Real Estate sales and investment.Fast-track career growth into senior management roles.
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Urgent Requirement For Team Leader

Corporate Employment Services

  • 2 - 8 yrs
  • 8.0 Lac/Yr
  • Gurgaon
Team Leader HV & LV Panels HV Switchgear Transformer CRM Electrical Engineer Engineer
Team Leader - Job Description.Team Leader reflects a leadership role within an organization where the individual is responsible for guiding, managing, and supporting a team of employees. The Team aspect of the title indicates that the individual leads a specific group, and the Leader aspect signifies their role in directing and overseeing the teams work, ensuring alignment with organizational goals. This title typically implies a mid-level position with a focus on both operational management and people management, bridging the gap between team members and upper management.Key Responsibilities:1. Manage and allocate site work to all technicians.2. Plan service activities and ensure proper execution of work.3. Develop a monthly execution plan and allocate filtration machines based on service priority, AMC schedule, and shutdown work.4. Ensure proper tracking of AMC customers and adherence to quarterly and half-yearly service schedules.5. Instruct the accounts team to raise invoices for services rendered and ensure timely submission to customers with all necessary supporting documents.6. Plan appropriate training schedules for technicians, addressing their training needs on a half-yearly basis.7. Arrange monthly meetings with technicians to review their performance. Communicate the next days work assignments to technicians with clear descriptions, timing, and customer contact details.8. Respond to customer complaints and allocate manpower to resolve issues promptly. Support AMC clients within the agreed response time and monitor the agreed Turnaround Time (TAT).9. Track warranty and non-warranty complaints.10. Allocate manpower for health check-ups of transformers in collaboration with the marketing engineer, ensuring completion within the agreed timeframe.11. Ensure collection of service reports from technicians within two days of service completion.12. Review service reports after each service, and inform the service engineer if a quotation for spares or additional services is required.13. Forward service reports to the service engineer for the preparation of test reports.14. Keep track of daily manpower utilization and filtration machine usage.15. Inspect sites post-service to assess service quality and gather customer feedback.16. Arrange necessary training for the customer site facility team on transformer operation and maintenance as needed.Education and Experience Requirements.Education: A Bachelors of degree in Electricals Engineering or Diploma in Electrical is required.Experience: A minimum of 3-5 years of professional experience, with at least 2 years in a leadership or supervisory role. Experience in managing teams and resources is essential. The candidate should have a proven track record of meeting deadlines and improving team performance.Industry Experience: Transformer & Switchgear service experience or in the industry relevant to the role is often required.Certifications: Electrical supervisor license is mandatory.Skills: Strong leadership, communication, and problem-solving skills are essential. The ability to motivate and mentor team members, manage conflicts, and lead through change is crucial.Work Experience:1. Experience in transformer and OLTC operations, including preventive maintenance, handling breakdowns, and managing parallel operations of transformers.2. Skilled in locating and rectifying all types of HV & LV panels and cable faults, including performing HV & LV cable joint sand terminations.3. Proficient in working with High- and low-tension switchgear such as VCB, SF6, RMU LBS, ACB, MCB, ELCB, MCCB, MOCB, OCB, VCB, and RCCB.4. Experienced in testing all types of electrical equipments, Protection and auxiliary relays and proficient in using electrical instruments like Megger, Hi-Pot test kit CRM, Time interval, Single -three phase relay test kit, Multimeter, earth tester, and phase sequence meter etc,5. Extensive knowledge of safety procedures and operations in the electrical field.6. Extensive knowledge of type of work permit and related compliance.Reporting Structure:Reporting to: Branch ManagerProvide a brief summary of the teams performance to Branch Manager. Highlight key achievements, progress on goals, and any significant developments.2. Performance Metrics Sales Numbers: [e.g., Expected billing for the week / month Vs actual billing] Customer Satisfaction: [e.g., Customer satisfaction score and positive feedback] Final sales number: [e.g., Total sales V/S AOP and budget VS Actual expenses]3. Team Highlights Individual/Team Achievements: [e.g., Recognition of outstanding team members] Training & Development: [e.g., Completion of specific training modules] Innovation & Improvements: [e.g., Implementation of new processes.4. Challenges and Solutions Challenges: [e.g., Issues with meeting deadlines, technical difficulties] Solutions Implemented: [e.g., Adjusted workflows, additional training]5. Goals for the Next Period Short-term Goals: [e.g., Increase sales by X%, reduce error rates by Y%] Long-term Goals: [e.g., Enhance team collaboration, develop new strategies]6. Support Needed Resources: [e.g., Additional staff, budget for new tools] Support: [e.g., Approval for new initiatives, guidance on strategic decisions]Collaboration and Interaction:Internal Interactions:Department Teams: Regular interaction with [e.g., Marketing, Sales, Purchase department] teams to align on task, share updates, and collaborate on achieving common goals.Management: Frequent communication with [e.g., Senior Management, Branch Manager] to report on progress, discuss strategies, and receive guidance on key initiatives.Support Functions: Close collaboration with [e.g., HR, Finance, IT] for recruitment, budget management, and technical support needs.External Interactions:Clients: Regular interaction with clients to understand their needs, provide updates, and ensure satisfaction with services/spare parts.Vendors: Collaborate with vendors to manage supplies, negotiate contracts (Along with Purchase team), and ensure timely delivery of Spare parts/services.Work Environment and Conditions:Work Environment: The Team Leader role is typically based on-site and office for specific time. However, the position is hybrid work options, allowing for a combination of remote and in-office work depending on the job needs.Travel Requirements: The traveling primarily for team meetings, client interactions, or site visits. Travel is generally expected to be within the region but could occasionally extend to other locations depending on work demands.Work Hours: Standard working hours are from 9 AM to 6 PM, Monday through Saturday, but flexibility may be required to meet work deadlines, including occasional evenings or weekends.
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  • 1 - 5 yrs
  • 3.8 Lac/Yr
  • 121957
Insurance Sales Team Leader Health Insurance Knowledge
Seeking a Health Insurance Manager to join our team in Dwarka Mor, Delhi. Responsibilities include managing health insurance policies, processing claims, analyzing data, and communicating with clients. The ideal candidate must have 1-5 years of experience, a 12th Pass education, and strong communication and organizational skills to excel in this role.
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Hiring Team Leader For NIT Faridabad

Arth Manpower Consultancy

  • 5 - 10 yrs
  • 4.0 Lac/Yr
  • NIT Faridabad
English Language Team Leader Leadership Skills Team Motivation Team Building Leadership Team Tracker
Lead a team of 10-15 employees at NIT, Faridabad location. Responsible for supervising daily operations, assigning tasks, and ensuring team productivity. Collaborate with management to set and achieve team goals, provide feedback and coaching to team members, and resolve any conflicts or issues that arise. Required skills include excellent communication, leadership, and problem-solving abilities, with a minimum of 5 years of relevant experience and a graduate degree. The ideal candidate will be a male candidate who can work full-time from the office.
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Looking For Sales Team Leader

Broomees India Pvt Ltd

  • 1 - 3 yrs
  • 5.5 Lac/Yr
  • Okhla Delhi
Management Skills Communication Direct Sales Team Building Interpersonal Team Management Skills
About the role :- Lead, mentor, and manage a team of 10-15 sales professionals to meet and exceed sales targets.- Develop and implement sales strategies to drive growth in high-paced, target-driven environments.- Analyze sales data to optimize performance, ensuring the team consistently meets KPIs.- Foster a collaborative and motivating environment within the team, providing coaching and development opportunities.Qualifications and Skills :- Must have 2-3 years of experience managing a sales team, ideally within the insurance, e-commerce, ed-tech, or similar subscription-based industry.- Proven success in managing teams in high-paced, target-driven environments.- Excellent leadership and team management skills, with a track record of coaching and developing high-performance teams.- Strong analytical, decision-making, and problem-solving abilities
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Hiring For Business Manager

The Celestia Group

  • 0 - 5 yrs
  • Delhi
Networking Time Management Strategic Planning Leadership Microsoft Excel Quality Control Management Skills Team Leading Problem Solving Leadership Skills Business Planning
We wanna hire a person who is into management to fit in the role of business manager
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Team Leader (Female)

HTSB Buildcon Pvt Ltd

  • 1 yrs
  • 4.3 Lac/Yr
  • Noida
Good Communication Skills Direct Sales Insurance Sales Sales Team Leader
Key Responsibilities:Lead, mentor, and motivate a team of telesales agents to hit individual and team targets.Develop and execute sales strategies to promote insurance products and drive growth.Monitor performance, analyze trends, and take corrective actions to ensure success.Conduct team meetings, training sessions, and performance reviews.Foster a high-performance culture with clear goals, feedback, and recognition.Ensure compliance with company policies and quality standards.Collaborate with cross-functional teams to enhance sales processes and customer experience.Prepare and present performance reports to senior management.Resolve customer escalations promptly to maintain satisfaction.Stay updated on industry trends and competitor activities.Job Title: Team Leader TelesalesJob Location: Ground Floor, D 213, Sector 63, NoidaQualifications:Bachelors degree in Business, Marketing, or a related field.Strong understanding of insurance products, sales techniques, and CRM systems.Excellent communication, interpersonal, and leadership abilities.Proficiency in CRM software and MS Office Suite.Ability to analyze data and make data-driven decisions.Experience:35 years of experience in telesales, with at least 2 years in a leadership role within the insurance sector.Proven track record of achieving sales targets and driving team performance.
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  • Fresher
  • 8.0 Lac/Yr
  • Gurgaon Sector 86
Communication Skills Recruitment Team Building End to End Recruitment
We have vacant of 12 Team Leader Recruitment Jobs in Sec86 Gurgaon for Freshers Educational Qualification : 12th Pass Skill Communication Skills, Recruitment, Team Building, End To End Recruitment etc.;
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  • 0 - 3 yrs
  • Female
  • Azadpur Delhi
Telemarketing Telecalling Telesales Outbound Calling Outbound Sales Good Personality Good English Communication Team Leader Quality Leadership Skills Hardworking Business Understanding PUNCTUALITY
We are looking for a Telecaller to join our team in Azadpur, Delhi. The ideal candidate should have a minimum of 12th pass education and 0-3 years of experience in telemarketing, telecalling, and tele sales. Responsibilities include making outbound calls, maintaining good communication skills in English, showcasing leadership qualities, understanding the business, and being punctual. This role requires a female candidate with a good personality, hardworking ethic, and the ability to work well in a team environment. The position is full-time and requires working from the office.
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Team Leader Customer Support

Abhilasha Freelancer

  • 7 - 12 yrs
  • 12.0 Lac/Yr
  • Gurgaon
B2c Marketing Chat Support Data Analysis -commerce
About the RoleWe are looking for an experienced Customer Service Team Leader who can lead day-to-day operations across multiple customer touchpoints (calls, chats, and tickets). The ideal candidate should have 7-11 years of experience in customer service for fast-paced startups, with proven expertise in handling high-volume inbound queries, problem-solving, and cross-functional collaboration with Operations and other teams.Key ResponsibilitiesLead and manage a customer service team handling inbound calls, chats, and tickets.Monitor daily service performance, ensuring SLA adherence (response time, resolution rate, CSAT, etc.).Perform Root Cause Analysis (RCA) on recurring issues and drive process improvements.Collaborate with Operations, Product, and Tech teams to escalate and resolve complex customer issues.Ensure accurate ticket categorization, tracking, and reporting through CRM/Helpdesk tools.Train, coach, and mentor team members to enhance communication, problem-solving, and customer handling skills.Manage shift schedules, workforce planning, and daily team huddles.Prepare and present weekly/monthly reports on team performance, customer pain points, and improvement initiatives.Drive customer-first culture while maintaining operational efficiency.Key Requirement8-11 years of experience in customer support operations, with at least 23 years in a team lead role.Strong experience handling inbound calling volume, chat support, and email tickets.Ability to analyze data and perform RCA to identify process gaps.Exposure to cross-functional collaboration with Ops, Product, and other business units.Strong people management skills able to coach, motivate, and manage teams effectively.Excellent communication skills (English + Hindi, additional languages preferred).Prior experience in startup or high-growth environment preferred.Hands-on experience with CRM/Helpdesk tools (e.g., Freshdesk, Zendesk, Salesforce, etc.).Work EnvironmentWorking Days: 6 days a weekWorking hours :-9am - 8pmLocation: Gurugram sec-39
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