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Also known as a passenger service agent (PSA), this role involves helping passengers with a variety of tasks at the airport, including: Check-in: Ensuring passengers and their luggage board their flights on time and safely Security: Conducting security checks at the gate and helping passengers with directions and information for completing security processing Assistance: Helping passengers with mobility issues, unaccompanied children, and special requests like wheelchairs Other tasks: Calling passengers to board the plane, announcing flight delays, verifying boarding passes, and paging passengers to come to the front Customer service: Providing exceptional customer service and responding to passenger inquiries