We Are Hiring Job Title: Customer Relationship ExecutiveLocation: Mohali Job Type: Full-timeReports to: Customer Relationship Manager/Team Lead Job Summary:As a Customer Relationship Executive, you will play a vital role in building and maintaining strong relationships with our customers. Your primary responsibility will be to ensure customer satisfaction, resolve issues promptly, and identify opportunities to upsell/cross-sell our products/services.Key Responsibilities:Customer Relationship Management:1. Develop and maintain strong relationships with existing customers through regular communication.2. Understand customer needs, provide tailored solutions, and ensure timely issue resolution.3. Conduct customer feedback sessions to improve our products/services.Customer Support:1. Respond to customer inquiries via phone, email, and chat.2. Resolve customer complaints and escalate complex issues to seniors.3. Provide product/service information, demos, and training.Sales and Business Development:1. Identify upsell/cross-sell opportunities and propose tailored solutions.2. Achieve sales targets through proactive customer engagement.3. Collaborate with internal teams to develop and implement sales strategies.Data Management and Analysis:1. Maintain accurate customer records in CRM systems.2. Analyse customer data to identify trends, preferences, and areas for improvement.3. Provide insights to inform business decisions.Requirements:Essential Skills:1. 2+ years of experience in customer relationship management or sales.2. Excellent communication, interpersonal, and problem-solving skills.3. Strong customer focus and conflict resolution abilities.4. Proficiency in CRM software (e.g., Salesforce).5. Ability to work in a fast-paced environment.Desirable Skills:1. Industry-specific knowledge (e.g., finance, healthcare).2. Certification in customer relationship management (e.g., CRM, CRM-IT).3. Experience with sales Annal