Manager CRM Job Vacancies in Gujarat

Job Title: International Business development ManagerExperience: 1-2 years of experience in sales administration, customer service, or arelated role.Location : Shyamal Cross Road Satellite , AhmedabadRoles & Responsibilities:Customer Relationship Management:Act as the primary point of contact for international customers, handling inquiries, addressing concerns, and resolving issues in a timely manner.Maintain and update customer databases with accurate and relevant information.Develop and maintain strong relationships with key international customers.Order Processing and Management:Process international sales orders accurately and efficiently, ensuring timely delivery and fulfilment.Manage order changes, cancellations, and returns in a professional and prompt manner.Coordinate with logistics and shipping departments to ensure efficient and cost-effective delivery.Sales Support:Assist the sales team with preparing quotations, proposals, and sales presentations.Gather market research data and provide insights on international sales opportunities.Support the sales team in identifying and qualifying potential international customers.Communication and Coordination:Communicate effectively with internal teams and external customers via various channels, including email, phone, and video conferencing.Coordinate with other departments, such as marketing, customer service, and finance, to ensure smooth operations.Participate in international sales meetings and events.Reporting and Analysis:Prepare and maintain sales reports, including performance metrics and forecasts.Track sales performance against targets and identify areas for improvement.Analyse sales data to identify trends and opportunities for growth.Qualifications and Skills:Bachelor's degree in Business Administration, Marketing, or a related field.Strong communication, interpersonal, and organizational skills.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Experience with CRM systems (Salesforce, HubSpot, etc.) a plus.Excellent written and verbal communication skills in English.Fluency in one or more other languages relevant to international sales markets is a plus.Ability to work independently and as part of a team.Strong analytical and problem-solving skills.Knowledge of international sales processes and procedures.

Customer relations management (CRM) positions require candidates to have various hard and soft skills for overseeing the customer experience. Proficiency in these skills can help CRM professionals to perform their duties and advance in their careers. Promote open communication. Create a work environment where employees and managers can communicate openly, easily and quickly. Ensure that your team members can contact you in person, by phone or via email during work hours to share information and concerns.Schedule regular work performance reviews. By regularly reviewing your employees' work performances, you can offer them timely feedback, help them improve their work and assist them with setting achievable career goals. You can also review your own work and take steps to enhance your performance.Encourage innovative ideas. By encouraging your team members to present creative and innovative ideas, you can develop workable strategies for improving customer relations. You can also resolve customer problems and improve the customer experience.Be confident in your interactions. If you present yourself as a confident, capable leader, the people you interact with are more likely to form a positive impression of you. They are more likely to trust you and turn to you for guidance.Present a professional appearance. Along with being confident, it is essential to dress well and appropriately to present a professional appearance at work. Being neat in appearance can increase your social appeal and improve your professional interactions.