CRM Executive

key responsibilities:

crm system management:

oversee the company's crm software and databases.

ensure accurate and up-to-date customer data records.

customize crm system features to meet the needs of various departments.

customer data analysis:

analyze customer data to identify trends, preferences, and opportunities for improvement.

segment customers based on behavior, demographics, and other relevant criteria.

customer engagement:

develop and implement crm strategies to enhance customer engagement.

design and execute targeted email marketing campaigns and communication strategies.

monitor and respond to customer inquiries and feedback.

performance tracking:

track and report on key crm metrics, including customer retention rates, conversion rates, and customer lifetime value.

use data insights to make data-driven recommendations for improvement.

collaboration:

collaborate with marketing, sales, and customer service teams to ensure a unified customer experience.

provide crm-related training and support to team members.

qualifications:

bachelor's degree in marketing, business, or a related field.

proven experience in crm management or a related role.

proficiency in crm software and tools (., salesforce, hubspot, etc.).

strong analytical and data interpretation skills.

excellent communication and interpersonal skills.

detail-oriented and highly organized.

• Experience

  0 - 6 Years

• No. of Openings

  15

• Education

  Diploma

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office