CRM Executive

Perfect Naukari

Key Responsibilities:

CRM System Management:

Oversee the company's CRM software and databases.

Ensure accurate and up-to-date customer data records.

Customize CRM system features to meet the needs of various departments.

Customer Data Analysis:

Analyze customer data to identify trends, preferences, and opportunities for improvement.

Segment customers based on behavior, demographics, and other relevant criteria.

Customer Engagement:

Develop and implement CRM strategies to enhance customer engagement.

Design and execute targeted email marketing campaigns and communication strategies.

Monitor and respond to customer inquiries and feedback.

Performance Tracking:

Track and report on key CRM metrics, including customer retention rates, conversion rates, and customer lifetime value.

Use data insights to make data-driven recommendations for improvement.

Collaboration:

Collaborate with marketing, sales, and customer service teams to ensure a unified customer experience.

Provide CRM-related training and support to team members.

Qualifications:

Bachelor's degree in Marketing, Business, or a related field.

Proven experience in CRM management or a related role.

Proficiency in CRM software and tools (., Salesforce, HubSpot, etc.).

Strong analytical and data interpretation skills.

Excellent communication and interpersonal skills.

Detail-oriented and highly organized.

Experience : 0 - 6 Years

No. of Openings : 15

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree

Role : CRM Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India