Manager CRM Job Vacancies in Surat

Key Responsibilities of CRM act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience. Develop and maintain strong, trust-based relationships with key clients to foster loyalty. Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levels Act as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.Required Skills and Qualifications Experience: Usually 2+ years in customer service, sales, or account management. Education: Bachelor's degree in Business Administration, Marketing, or a related field. Communication: Strong communication skill in English and Hindi Analytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Kenil Management Services Pvt. Ltd. introduces itself as one of the top-notch HR & Placement companies in Surat, Gujarat, offering comprehensive HR solutions to the clients.

We have vacant of 5 CRM Jobs in Surat, Experience Required : 2 Years Educational Qualification : Higher Secondary, Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Ed Skill CRM etc.

This place is a rigorous growth opportunity for someone with leadership quality to lead a team while being a main point of communication for this brands customer with polite mannerism and good communication. You will be the face and voice of the brand, representing the organization to customers, hence the willingness to listen, solve grievances, help, serve and collaborate is important. To collaborate interdepartmentally and assisting in targets while maintain data via software, while increasing the efficiency of the department.Reporting to: GM Sales JD:1. To successfully manage customer relations by being a liaison between the company and the customer. Handling all type of customer grievances. Attending customer calls/ massages/ mails & replying them.2. She will be responsible to manage the data of customers over the multiple platforms like customized software, tally or at different Google drives.3. Will be responsible to lead the team of CREs. Leading a team & guiding them in day to day activities. Verifying the works which is done by CRM team.4. She has to look after outstanding of the debtors and has to make sure all payments come on time as per the terms decided with client.5. She will be responsible to track the various details like dispatch of goods of a respective customer as per deadline, KYC tracking, Invoice of goods, LR copy of transport for customer and agent both, etc.6. She has to look after all on time promotions of products through whats app, through call and through text.7. Coordinating with the Management. All goods should be delivered after approval of management which has to be done on time.8. Develop and monitor customer care strategies & formulate policies to solve customer issues on immediate basis.9. To come up with ideas and solution to make the department more effective and productive on a day-to-day level.

Key Responsibilities:CRM System Management:Oversee the company's CRM software and databases.Ensure accurate and up-to-date customer data records.Customize CRM system features to meet the needs of various departments.Customer Data Analysis:Analyze customer data to identify trends, preferences, and opportunities for improvement.Segment customers based on behavior, demographics, and other relevant criteria.Customer Engagement:Develop and implement CRM strategies to enhance customer engagement.Design and execute targeted email marketing campaigns and communication strategies.Monitor and respond to customer inquiries and feedback.Performance Tracking:Track and report on key CRM metrics, including customer retention rates, conversion rates, and customer lifetime value.Use data insights to make data-driven recommendations for improvement.Collaboration:Collaborate with marketing, sales, and customer service teams to ensure a unified customer experience.Provide CRM-related training and support to team members.Qualifications:Bachelor's degree in Marketing, Business, or a related field.Proven experience in CRM management or a related role.Proficiency in CRM software and tools (e.g., Salesforce, HubSpot, etc.).Strong analytical and data interpretation skills.Excellent communication and interpersonal skills.Detail-oriented and highly organized.

We are seeking a highly organized and proactive CRM Executive to join the team. If you have a passion for customer relationship management, enjoy analyzing data, and possess excellent communication skills, this is an exciting opportunity for you.?? Responsibilities:Develop and implement effective CRM strategies and campaigns.Manage and maintain the customer database, ensuring data accuracy and integrity.Analyze customer data to identify trends and opportunities for improvement.Create targeted customer segments for personalized communication.Collaborate with cross-functional teams to align CRM initiatives with business goals.Monitor and report on key CRM metrics.? Requirements:Proven experience in CRM or related fields.Strong analytical skills with the ability to interpret data and make data-driven decisions.Proficiency in CRM software and tools.Excellent communication and interpersonal skills.Detail-oriented and highly organized.Ability to work independently and in a team environment.?? Benefits:Competitive salary package.Health insurance coverage.Flexible working hours.Professional development opportunities.Positive and collaborative work culture.?? How to Apply:If you are passionate about customer relationship management and are excited about this opportunity, please send your resume and cover letter. Please include CRM Executive Application in the subject line. We look forward to hearing from you!

Our company is seeking an experienced CRM Specialist to manage our customer relationship management system. The successful candidate will be responsible for implementing, maintaining, and optimizing our CRM system to support our sales and marketing efforts. The ideal candidate should have a strong understanding of CRM best practices and be able to work collaboratively with sales and marketing teams to develop and execute effective CRM strategies.Responsibilities:Implement, configure, and maintain the company's CRM systemManage data quality, accuracy, and completeness in the CRM systemCollaborate with sales and marketing teams to develop and execute CRM strategiesMonitor and analyze CRM metrics to identify trends and opportunities for improvementProvide training and support to end-users to ensure the adoption and effective use of the CRM systemDevelop and maintain CRM-related documentation, including policies, procedures, and user guidesStay up-to-date with industry trends and best practices in CRM systems and technologiesRequirements:Bachelor's degree in business, marketing, or a related field1+ years of experience in CRM management or a related fieldStrong technical skills and experience with CRM systems such as Salesforce, Microsoft Dynamics, or HubspotExcellent analytical and problem-solving skillsStrong interpersonal and communication skills, including the ability to work collaboratively with cross-functional teamsAttention to detail and strong organizational skillsAbility to manage multiple projects simultaneously and meet deadlinesExperience with data analysis and reportingTo Apply:Please submit your resume and cover letter outlining your qualifications and experience in CRM management. We look forward to hearing from you.